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In the name of Allah the most Beneficent the most Merciful

2003 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without
notice


Muhammad Shahid Sharif R#068
COMSATS (Sahiwal)
MBA
B#03
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Name Roll NO.
Muhammad Irfan 72
Hafeez-u-Rehman 08
Sabtin Raza 92
Mubashar Hussain 40
Fahad Sagheer 90
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Formal structure was not designed.
11 layer of management that have many.
Sales people confused to work.
Customers did not know Whom to
call for complaint.
That sales specialists did not
typically spent their time for customer.


Structural problems
Q#.1 Described the structural problems HP had.?
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Structural problems.
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Know about
Retreat 25 top corporate customers
Head of corporate technology Mr,Hurd
Executive of the organization.
Decision about hiring 100 sales
specialists.
through sales rapes.


Q#.2 (i) How did Mark Hurd decide to address his
company.?
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Buy once
Search
one site
Make business
decisions faster!
Q#.2 (ii) what do you think of his changes.?
Think about CHANGES.
Eliminate 3 layer of management to reduce
inefficiency of sales structures.
Sales reps assign one top customer that
customer know whom to contact that make for
customer easy to contact.
Top HP sales executives makes speedier
decision due to this low waste of time.
Sales peoples spent 40% time as Compare30%
because to the customer provide proper
attention.


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PEOPLES RESPOND.
After the addressing of his company structural problems
that make a big changes.
Due to this changes worker take proper attentions on the
customer.
Customers gain proper attention, dealing & Low time
consuming.
Easy call and say something easy that they want.
These type of changes was very help full for their
customers because eliminating one person instead four
persons.
Organization was going to become an industry leader in
computers market.
Q#.2 (iii) How do you think the company customer
response these changes.?


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Top HP executives now say that they can make
speedier decision with the new sales structure.

And sales peoples are spending more than 40% of the
time with customers as compare to around 30% a year
earlier.


Q#.2 (iv) How about company Executives and
Sales force.?
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Because.
Mechanistic should be
necessary for HP because large
organization tend to be more
mechanistic.
Make better span of control.
Clear chain of command,
regulations, standardize task
and similar control are essential
High specialization
Rigid departmentalization
Clear chain of command
Narrow spans of control
Centralization
High formalization
More Mechanistic
Q#.3 Mechanistic or a Organic Org? why?
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Organizational Structure
The formal arrangement of jobs within an organization.
Organization Efficiency and Effectiveness.
Organization that have formal org structure very good and
systematic the organization not only with getting activities
completed and meeting organization goals but also doing so as
efficiently possible.
In successful organization high efficiency and high effectiveness
go hand in hand through better Org structure.
Poor Org structure most often due to inefficiency &
ineffectiveness can cause lose desired goals.
Q#.4 Role of Org structure in an Org efficiency &
effectiveness?
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Before and after

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