The FIVE

DYSFUNCTIONS of a TEAM
Author - Patrick Lencioni


Presentation: Nikki MacRae
Senior Human Resource Manager

Session Objectives
Overview of book
Understand the Model
Practical tools review
Discuss current challenges
Generate ideas for overcoming the 5
dysfunctions

Overview of the book
The Fable
Luck
Underachievement
Lighting the Fire
Heavy Lifting
Traction
The Model
Overview of the Model
Team Assessment
Understanding and Overcoming the Five Dysfunctions


The Fable
Story: small technology company
Generalized characters
Lack of Leadership
Heavy politics within leadership team
Focus: Building Teams
Overview of the Model
Absence of Trust
Fear of Conflict
Lack of commitment
Avoidance of Accountability
Inattention to Results
Overview of the Model (cont)
A well functioning team
Trust team members
Unfiltered debates
Commit to decisions and plans of action
Hold each other accountable
Focus on achievement of results
Team Assessment
Team members complete assessment
Review results
Discuss Discrepancies
Determine implications for the team
Practical Tools: Trust
Solutions:
Personal Histories
Team Effectiveness
Personality and Behavioral Preference
360-Degree Feedback
Leader: Demonstrate vulnerability
Practical Tools: Fear of Conflict
Productive conflict vs. destructive fighting
Back-channel personal attacks
Time
Solutions:
Mine for conflict
Reinforce healthy debate
Leaders: allow debate

Practical Tool: Lack of
Commitment
Cause: Need for Consensus and Certainty
Impact to employees
Solutions:
Cascading Messaging
Decision deadlines
Contingency & Worst Case Scenarios
Leader: OK with wrong decisions

Practical Tools: Avoidance of
Accountability
Difficult conversations
Peer pressure
Solutions:
Publication of Goals and Standards
Simple and Regular Progress Reviews
Clear Expectations
Team rewards
Leader: Team to be primary accountability
mechanism
Practical Tools: Inattention to
Results
Company Goals vs. team status &
individual status
Solutions:
Public Declaration of Results
Results Based Rewards
Activity & effort vs. achievement of results
Leader: Focus on results
Current Challenges?
What dysfunctions sound familiar?
How would you like your team to improve?
Team Development
What would you like to take back to your
teams?
How will you implement change?
When?

Questions?