High Risk Responses

Evaluating/judging:

Agreeing/ disagreeing
I completely agree with you.
You are absolutely right
You are all wrong on that point
Criticizing/ Blaming:
You did nt do it right
Thats a stupid thing to say
You are fuzzy thinker


Contd.
Diagnosing:
You are jealous
You are saying this because you are angry
Youre being a bit paranoid
Praising:
You usually have such good judgment
You have so much potential
You are an intelligent person
Solving:
Ordering:
You must do this by Friday
You cant do it that way

Threatening:
If you dont do it, then
You should better not try that.


Contd.
Moralizing:
Its your duty

Advising:
It would be best for you if
Let me suggest

Questioning:
Who has influenced you?



Contd.
Withdrawing:
Diverting:
Think about the positive side, dont stress much
Try not to worry about it, until you have tried it.

Reassuring:
You will feel different tomorrow
Things will get better


Contd.
It sounds like you recently became concerned about
your [insert risky/problem behavior].
It sounds like your [insert risky/problem behavior] has
been one way for you to [insert
whatever advantage they receive].
I get the sense that you are wanting to change, and you
have concerns about [insert topic or
behavior].
What I hear you saying is that your [insert
risky/problem behavior] is really not much of a
problem right now. What you do think it might take for
you to change in the future?
I get the feeling there is a lot of pressure on you to
change, and you are not sure you can
do it because of difficulties you had when you tried in the
past.
A Little Quiz For You
A computer consultant, Jack Phillips, does work
both for you and for another member of your
department (Joyce Carton). One morning you
walk up to Jack's desk and he greets you as
follows:
Jack: What am I supposed to do about Joyce? She
throws more work at me than I can possibly
handle. I've told her but she won't listen. I don't
want people to think I'm trying to get out of
doing my job but shes really got me totally
buried.

Which responses reflect
Reflective Listening?
Hang in there: I'm sure it will work out eventually
Ill talk to Joyce about it
It sounds like this is really getting you down
You're worried people will think you are a
slacker?
Joyce is really unfair, huh?
Have you discussed it with Jim [the boss]?
You were discouraged when Joyce didnt listen?
Why have you let things go on this long?
Your really getting fed up with the situation.