Copyright 2009 by Pearson Education, Inc.

Upper Saddle River, New Jersey 07458

All rights reserved.
Quality Management: Creating and Sustaining Organizational Effectiveness, 2e
Donna C. S. Summers
Figure 3-1 Achieving Organizational Success
Copyright 2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Quality Management: Creating and Sustaining Organizational Effectiveness, 2e
Donna C. S. Summers
Figure 3-2 ISO 9001:2000
Copyright 2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Quality Management: Creating and Sustaining Organizational Effectiveness, 2e
Donna C. S. Summers
Figure 3-3 ISO 9000 Registration Cycle
Copyright 2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Quality Management: Creating and Sustaining Organizational Effectiveness, 2e
Donna C. S. Summers
Figure 3-4 ISO 14000 Process-Oriented Document Requirements
Copyright 2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Quality Management: Creating and Sustaining Organizational Effectiveness, 2e
Donna C. S. Summers
Figure 3-5 ISO 14000 Product-Oriented Document Requirements
Copyright 2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Quality Management: Creating and Sustaining Organizational Effectiveness, 2e
Donna C. S. Summers
Figure 3-6 ISO 14000, Section 4: Environmental Management Systems Requirements
Copyright 2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Quality Management: Creating and Sustaining Organizational Effectiveness, 2e
Donna C. S. Summers
Figure 3-7 Training Typically Required for Green Belt Certification
Copyright 2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Quality Management: Creating and Sustaining Organizational Effectiveness, 2e
Donna C. S. Summers
Figure 3-8 Training Typically Required for Black Belt Certification
Copyright 2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Quality Management: Creating and Sustaining Organizational Effectiveness, 2e
Donna C. S. Summers
Figure 3-9 Six Sigma Responsibility Matrix
Copyright 2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Quality Management: Creating and Sustaining Organizational Effectiveness, 2e
Donna C. S. Summers
Figure 3-10 Training Typically Required for Green Belt Certification
Copyright 2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Quality Management: Creating and Sustaining Organizational Effectiveness, 2e
Donna C. S. Summers
Figure 3-11 Training Typically Required for Black Belt Certification
Copyright 2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Quality Management: Creating and Sustaining Organizational Effectiveness, 2e
Donna C. S. Summers
Figure 3-12 Six Sigma Problem-Solving Steps
Copyright 2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Quality Management: Creating and Sustaining Organizational Effectiveness, 2e
Donna C. S. Summers
Figure 3-13 Six Sigma Acronyms and Definitions
Copyright 2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Quality Management: Creating and Sustaining Organizational Effectiveness, 2e
Donna C. S. Summers
Figure 3-14 Three Sigma Occurs When 6 = USL LSL, Process Capability, C
p
= 1
Copyright 2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Quality Management: Creating and Sustaining Organizational Effectiveness, 2e
Donna C. S. Summers
Figure 3-15 Three Sigma Occurs When 6 < USL LSL, Process Capability, C
p
= 2
Copyright 2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Quality Management: Creating and Sustaining Organizational Effectiveness, 2e
Donna C. S. Summers
Figure 3-16 Six Sigma Performance
Copyright 2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Quality Management: Creating and Sustaining Organizational Effectiveness, 2e
Donna C. S. Summers
Figure 3-17 Malcolm Baldrige National Quality Award Criteria Categories, 2007 (U.S.Department of
Commerce,www.nist.gov)
Copyright 2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Quality Management: Creating and Sustaining Organizational Effectiveness, 2e
Donna C. S. Summers
Figure 3-18 Partial List of Malcolm Baldrige National Quality Award Winners since 1988 Source:
www.quality.nist.gov/Award_Recipients.htm
Copyright 2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Quality Management: Creating and Sustaining Organizational Effectiveness, 2e
Donna C. S. Summers
Figure 3-18 (continued) Partial List of Malcolm Baldrige National Quality Award Winners since 1988 Source:
www.quality.nist.gov/Award_Recipients.htm
Copyright 2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Quality Management: Creating and Sustaining Organizational Effectiveness, 2e
Donna C. S. Summers
Figure 3-18 (continued) Partial List of Malcolm Baldrige National Quality Award Winners since 1988 Source:
www.quality.nist.gov/Award_Recipients.htm