Prepared for the National Prepared for the National

Tourism Council of Lebanon Tourism Council of Lebanon

and the Ministry of Tourism and the Ministry of Tourism
April 2000 April 2000
Modernizin
g Lebanons
Classifcatio
n System
SRI International
Meeting Overview
Meeting Overview
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Background
and
Analysis
Proposed
Approach:
General
Proposed
Approach:
Hotels
Proposed
Approach:
Tourist
Residences
Implementation
Discussion
Introduction Introduction
SRI International
Revealed need by tourism industry intervie!s"
cluster group" con#erences" etc$%
&e! hotels !ant to be classi#ied according to
international standards$
Domestic hotels !ant guidelines #or ho! to
improve #acilities to compete !ith ne!
international hotels and'or ho! to reposition
themselves in the market$
(pcoming )uropean loan #or hotel reconstruction**
hotels !ant to kno! type o# #acilities to include$
Why This Study?
Why This Study?
General Need
Current Urgency
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Study Process
Study Process
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Revealed &eed
Int+l Practices ' Trends Research
Revealed need
Initial Presentations" ,onsultations
!ith -inistry" ,ouncil" Private .ector
Proposal Dra#ted
Proposal Revie!ed
Revisions ' Adoption
Implementation
/'00*/1'00
//'00*/'11
/'11
/'11*2'11
2'11*3'11
,urrent
3'11*
SRI International
Meeting Overview
Meeting Overview
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Discussion
Introduction
Background
and
Analysis
Proposed
Approach:
General
Proposed
Approach:
Hotels
Proposed
Approach:
Tourist
Residences
Implementation
SRI International
Purpose of Classification Systems
Purpose of Classification Systems
Helps make comparisons
bet!een di##erent hotels
Gives tourists particularly
#irst*time visitors% idea o#
accommodations to e4pect
(sed by travel
agencies'operators to
identi#y and market
lodgings to consumers
High standards encourage
o!ners'managers to
maintain and improve their
properties lo! standards
5 lo! 6uality product%
Helps o!ners'managers
maintain pulse on market
trends
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Informational Developmental
(focus on developers) (focus on consumers)
SRI International
Classification Types
Classification Types
Infrastructure Infrastructure Service/Quality Service/Quality
Where
What
How
Example
Benefits
Drawbacks
Traditional systems, prevalent
in developing countries
Mostly infrastructure features
!"ective# criteria
Started in $urope, more prevalent
%orld&%ide
Quality of infrastructure, type of services
!"ective# and su!"ective# criteria
'ive star (otels re)uirements*
& +,,- rooms
& . pools
& lo!!ies of certain si/e
& easy to inspect
& (elps guide investment decisions
& favors large, international (otels
0oes not encourage property
maintenance, not focused on
customer preferences
!"ective* availa!ility of +1&(our room service
Su!"ective* )uality of !edroom furniture, front&
entrance maintenance
&(ig(lig(ts (ig(&)uality, smaller esta!lis(ments
&2eeps (ig( )uality product
&(elps customer satisfaction
Su!"ective criteria (arder to evaluate
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Trends in Classification Systems
Trends in Classification Systems
Move to Quality Move to Quality
Standards Standards
3
Mar2et researc( reveals
customer association of
class %it( )uality more
t(an %it( amenities
3
4elp improve and
promote )uality
independent (otels
5c(ains do not need as
muc( promotion6
3
4elp spread 2no%ledge
a!out service standards
among non&c(ain (otels
rivate!ublic artnerships rivate!ublic artnerships
3
Quality evaluations
re)uire deeper industry
2no%ledge &&evaluators
consultants, not
policemen
3
Government (elps set
rules, 2no%ledgea!le
private consultants
evaluate && more
responsive to industry
trends
rivate!ublic artnerships rivate!ublic artnerships
3
Quality evaluations
re)uire deeper industry
2no%ledge &&evaluators
consultants, not
policemen
3
Government (elps set
rules, 2no%ledgea!le
private consultants
evaluate && more
responsive to industry
trends
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" "#ver $lassification #ver $lassification% %
& 'ood/drin2 esta!lis(ments, pools,
campgrounds, not generally classified
& 0on7t serve tourist purpose
& 8ttention diverted from
(otels/apartments 59:; of lodging6
$onfusin& 'atin& System $onfusin& 'atin& System
& International, 1&star 8, 1&star <, .&star 8
very confusing
& Most recogni/ed system is standard :&star
system
$onfusin& $ate&ories $onfusin& $ate&ories
& Many categories, not responsive to
industry developments & (otel de
residence vs= furnis(ed apartments
& Categories uni)ue to >e!anon &
don7t serve tourist informational
purpose
#ver Specificity of 'ules #ver Specificity of 'ules
& Too specific, !urdensome, deprive
originality
& <roader rules ad"ust for style and
taste
ow !oes Current System Wor"?
ow !oes Current System Wor"?
?ro!lems ?ro!lems
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Meeting Overview
Meeting Overview
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wBackground
and
Analysis
Proposed
Approach:
General
Proposed
Approach:
Hotels
Proposed
Approach:
Tourist
Residences
Implementation
Discussion
Introduction
SRI International
Proposed #pproach
Proposed #pproach
7odging: 8ocus on 7odging: 8ocus on
Hotels'8urnished Apartments Hotels'8urnished Apartments

95% of all lodging offerings
ot!ers com"ine for less t!an
#$ units
%otels used "y first&time
visitors most important
In 'e"anon furnis!ed
apartments also important
8ood'Beverage:Discontinue 8ood'Beverage:Discontinue
,lassi#ication ,lassi#ication
%ygiene(security "y ot!er
agencies
)ourists not guided "y
ratings && *walk&in+ met!od
,-pense fraction of !otels.
*"ad e-perience+ not
produce same effects
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Structural Characteristics
Structural Characteristics
Both In#rastructure and .ervice ' Both In#rastructure and .ervice '
9uality ,riteria 9uality ,riteria
.ervice '9uality0
2ill !elp 'e"anese compete on
service its strengt!
2ill !ig!lig!t smaller independent
3uality !otels
In#rastructure:
2ill guide development of numerous
!otels "eing "uilt(reconstructed
2ill encourage investment "y ones
t!at are not doing it
2ill !elp !otels find t!eir new nic!es
in new !otel market
Private Inspection Private Inspection
Team Team
4redi"ility of
system depends
on inspectors.
industry
knowledge
Outsourcing to a
single
organi5ationfees
collected
6trong private
sector support
Government Government
Involvement in Involvement in
.etting o# .tandards .etting o# .tandards
Maintains !ig!
standards keeps
industry good in
mind
)radition of
government
involvement in
'e"anon
7ointly updates
standards wit!
private sector
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Proposed Typology
Proposed Typology
Tourist Hotels: Tourist Hotels:
Incorporates *International
%otels+ 8 *)ourist %otels+
4ategories simplified to #&5
stars no A(B
Tourist Residences: Tourist Residences:
Incorporates *9esidence %otels+
8 *:urnis!ed Apartments+&&
standard term in ,urope
#&5 stars
:ther 7odging Types: :ther 7odging Types:
Bed 8 Breakfast 4ondominium 4ottage ;4!alet< Inn ;Au"erge< 'odge
Motel 9esort %istoric
& 4urrently not enoug! properties to develop uni3ue classification
for eac!
& 4ould "e classified according to t!eir accommodations
Boarding %ouses ,3uipped 4amps =out! 4lu"s
& 9emain as currently defined
& >ot wort! categori5ing
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Meeting Overview
Meeting Overview
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Discussion
Introduction
Background
and
Analysis
Proposed
Approach:
General
Proposed
Approach:
Hotels
Proposed
Approach:
Tourist
Residences
Implementation
SRI International
ow System Was !eveloped
ow System Was !eveloped
International ,lassi#ication .tandards: International ,lassi#ication .tandards:
,ombination o# .everal .ystems ,ombination o# .everal .ystems
Mainly0 6wit5erland 2)O 6cotland
:rance
Also studied0 ,ngland ?@6@ Ba!rain
1ermany >ew Aealand Me-ico 4anada
6out! Africa 6pain 6yria 7ordan
International Hospitality Trends: International Hospitality Trends:
)volution in 7ast ;1 years )volution in 7ast ;1 years
:ocus on "edrooms("at!rooms
1yms("usiness centers
-iddle *)astern Tastes: -iddle *)astern Tastes:
Important -arket Important -arket
& 'arge "uildings as in ?@6@
& In !ig!er categories points for
!ig!&end restaurants tennis
courts massage rooms etc@
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7ebanese ,onditions: .ystem &eeds to 7ebanese ,onditions: .ystem &eeds to
8it ,ountry 8it ,ountry
& >eed for 3uality(infrastructure standards
& ,-panda"le for more 3uality standards
& 6traig!tforward and transparent
& Improve current value(price ratio
SRI International
Two$Part System
Two$Part System
%otels must meet all of t!ese
6tandards vary "y category
Infrastructure "ased
/oint 6ystem !otels collect points according to amenities a"ove
minimal standards and 3uality factors@
%otels need to score a determined num"er of points according to
category && lower category !otels need less points t!an !ig!er
ones@
%otels must meet re3uirements under "ot! minimum standards
and general point system to "e awarded a particular rating@
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-inimum .tandards
General .tandards
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Criteria Composition
Criteria Composition
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Ad<usts to urban'rural and leisure ' business hotels Ad<usts to urban'rural and leisure ' business hotels
Guest Accommodations
;0=
Guest Accommodations
;0=
Building ;1= Building ;1=
Hotel Attention .ervices
/1=
Hotel Attention .ervices
/1=
Guest 7eisure and
Pro#essional .ervices
2/=
Guest 7eisure and
Pro#essional .ervices
2/=
SRI International
Security
Security
General security norms'procedures
&ight service
8ire security
Guest protection
)mployee !el#are
Price'classi#ication posting
General security norms'procedures
&ight service
8ire security
Guest protection
)mployee !el#are
Price'classi#ication posting
.ecurity standards mostly the same #or all hotel categories
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.ecurity .ecurity
>*.tar >*.tar
4oncierge
outside of door
all nig!t
/*;*.tar /*;*.tar
Attendant can "e
inside reac!a"le "y
"u55er(p!one
)4ample )4ample
,omments ,omments
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8ront o##ice service Phone booths
Hotel entrance Parking lots
Reception hall si?e
Temperature
Bathrooms
)levators
8ront o##ice service Phone booths
Hotel entrance Parking lots
Reception hall si?e
Temperature
Bathrooms
)levators
Pu%lic #reas
Pu%lic #reas
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All hotels need an independent entrance and a distinguishable
reception hall'service
Public
Areas
Public
Areas
>*.tar >*.tar
B$m
C
)4ample: )4ample: -inimum Reception Hall Area
,omments ,omments
;*.tar ;*.tar
D$m
C
/*.tar /*.tar
C$m
C
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&umber o# rooms
Room dimension
.uites availability
Handicap accessible rooms
Room arrangement
Doors
&umber o# rooms
Room dimension
.uites availability
Handicap accessible rooms
Room arrangement
Doors
&uest Rooms
&uest Rooms
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Guest rooms are !hat most di##erentiates categories o# hotels
Guest
Rooms
Guest
Rooms
>*.tar >*.tar
C$m
C
E 5m
C
Bat!room

)4ample: )4ample: Dimension #or at least @1= o# single rooms
,omments ,omments
Temperature control
.a#e bo4es'security
Habitability
Telephone
7inen replacement
7aundry service
;*.tar ;*.tar
##m
C
E Fm
C
Bat!room

/*.tar /*.tar
9m
C
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Arrangement
Items
Arrangement
Items
'athrooms
'athrooms
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Percentage o# rooms !ith sho!er and'or bath is main #actor #or
categori?ation
Bathrooms Bathrooms
>*.tar >*.tar
All rooms !ith #ull bath or
sho!er ' A," less than
2>= not #ull bath
)4ample: )4ample: Bathroom availability
,omments ,omments
;*.tar ;*.tar
01= !ith at least
sho!er ' A,
/*.tar /*.tar
,old ' hot !ater in
room" bathroom in
the same #loor
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Break#ast service
Drinks service
Hotel dining
Break#ast service
Drinks service
Hotel dining
(ood and !rin" Services
(ood and !rin" Services
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All hotels should serve break#ast" all >*star hotels need at least t!o
restaurants$
8ood and Drink
.ervices
8ood and Drink
.ervices
>*.tar >*.tar
23'23*hour room
service" mini bar
in all rooms
)4ample: )4ample: Room service
,omments ,omments
;*.tar ;*.tar
/B'23 hour rooms service"
mini bar in room or vending
machine in same #loor
/*.tar /*.tar
&o minimum
re6uirements
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/'2' /'2';*.tar ;*.tar
&o re6uirements
(acilities #vaila%le to &uests
(acilities #vaila%le to &uests
7eisure #acilities
Business center
Restaurants
Bars
-eeting'con#erence rooms
7eisure #acilities
Business center
Restaurants
Bars
-eeting'con#erence rooms
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&o re6uirements #or /*; stars
8acilities
Available to
Guests
8acilities
Available to
Guests
3' 3'>*.tar >*.tar
8a4" Telephone"
Internet" ,omputer"
Printer" Photocopier
available to guests
)4ample: )4ample:
Business ,enter
,omments ,omments
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&eneral Standards for Tourist otels
&eneral Standards for Tourist otels
,an receive negative points ,an receive negative points
8or some things" you either get the points or you don+t 8or some things" you either get the points or you don+t
i$e$ .eparate elevator #or sta## ' luggage C 2 points i$e$ .eparate elevator #or sta## ' luggage C 2 points
,an receive negative points ,an receive negative points
8or some things" you either get the points or you don+t 8or some things" you either get the points or you don+t
i$e$ .eparate elevator #or sta## ' luggage C 2 points i$e$ .eparate elevator #or sta## ' luggage C 2 points
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G)&)RA7 .TA&DARD. 8:R T:(RI.T H:T)7. G)&)RA7 .TA&DARD. 8:R T:(RI.T H:T)7.
6tandards 6tandards Interpretation Interpretation /ossi"le /oints /ossi"le /oints
() B*(+D(,- () B*(+D(,-
$#,D(.(#, #/ B*(+D(,- $#,D(.(#, #/ B*(+D(,-
$@ternal appearance of !uilding %ill !e
influenced !y t(e overall maintenance
standards= <est mar2s s(ould !e
reserved for !uildings %(ere paint%or2,
%indo%s and roof are in good state of
maintenance and repair= 8ttractive
arc(itectural features and decorations=
Clear, clean signs= ?oor or negative
mar2 for poor maintenance, suc( as
fla2ing paint, illegi!le signs, etc=
0iew!(mpression from outside1
/acades
Balconies
Shutters and stores
Hotel entrance
23!43!45!46!47
23!43!45!46!47
23!43!45!46!47
23!43!45!46!47
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,omments: ,omments:
-ost points based on overall look" 6uality and upkeep$ -ost points based on overall look" 6uality and upkeep$
,omments: ,omments:
-ost points based on overall look" 6uality and upkeep$ -ost points based on overall look" 6uality and upkeep$
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Condition of building Condition of building
&umber o# points &umber o# points &umber o# points &umber o# points
#B #B
Lounges Lounges #D #D
Restaurant Halls Restaurant Halls #$ #$
ther Common !paces ther Common !paces B B
!er"ice #le"ator !er"ice #le"ator C C
Hotel Par$ing Hotel Par$ing C C
'uilding
'uilding
Building ;1= o# total points% Building ;1= o# total points% Building ;1= o# total points% Building ;1= o# total points%
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,
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!uites % &unior !uites !uites % &unior !uites
&umber o# points &umber o# points &umber o# points &umber o# points
B B
Room Condition and #'uipment Room Condition and #'uipment
CC CC
Additional Room #'uipment Additional Room #'uipment
#C #C
(athroom Condition and #'uipment (athroom Condition and #'uipment
G G
Additional (athroom #'uipment Additional (athroom #'uipment
#F #F
&uest Rooms and 'athrooms
&uest Rooms and 'athrooms
Guest rooms and Bathrooms Guest rooms and Bathrooms
;0= o# total points% ;0= o# total points%
Guest rooms and Bathrooms Guest rooms and Bathrooms
;0= o# total points% ;0= o# total points%
Points are accumulated #or o##ering certain items Points are accumulated #or o##ering certain items
i$e$ @1= o# rooms !ith balcony i$e$ @1= o# rooms !ith balcony
Points accumulated based on 6uality #actors Points accumulated based on 6uality #actors
i$e$ mattress condition i$e$ mattress condition
/* 3*star /* 3*star hotels can earn points on things hotels can earn points on things >*star >*star do not do not
i$e$ all rooms !ith bathrooms or sho!er ' A, i$e$ all rooms !ith bathrooms or sho!er ' A,
SRI International
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Additional !er"ices Additional !er"ices
&umber o# points &umber o# points &umber o# points &umber o# points
F F
Additional Catering Additional Catering #5 #5
otel #ttention and Services
otel #ttention and Services
Hotel Attention and .ervices Hotel Attention and .ervices
/1= o# total points% /1= o# total points%
Hotel Attention and .ervices Hotel Attention and .ervices
/1= o# total points% /1= o# total points%
.ervices .ervices re#er to availability o# e4press check*out and re#er to availability o# e4press check*out and
evening turnover evening turnover
,atering ,atering re#ers to 6uality and 6uantity o# bars and re#ers to 6uality and 6uantity o# bars and
restaurants" live music" non*smoking sections restaurants" live music" non*smoking sections
note note: -ore and more guests are eating ' drinking : -ore and more guests are eating ' drinking
outside o# hotels" these o##erings used to be more outside o# hotels" these o##erings used to be more
important than today important than today
SRI International
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&uest )eisure and Professional Services
&uest )eisure and Professional Services
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Par$ )arden Par$ )arden
&umber o# points &umber o# points &umber o# points &umber o# points
C C
!*imming Pool !*imming Pool
D D
Nursery Nursery
C C
Leisure Leisure
#D #D
(usiness % Conference +acilities (usiness % Conference +acilities
G G
Guest 7eisure and Pro#essional .ervices Guest 7eisure and Pro#essional .ervices
2/= o# total points% 2/= o# total points%
Guest 7eisure and Pro#essional .ervices Guest 7eisure and Pro#essional .ervices
2/= o# total points% 2/= o# total points%
Be#ore" >*star hotels had to have all these amenities Be#ore" >*star hotels had to have all these amenities
Proposed system allo!s #or speciali?ation Proposed system allo!s #or speciali?ation
,ity hotels likely to have con#erence #acilities" tourist hotels ,ity hotels likely to have con#erence #acilities" tourist hotels
likelier to have tennis courts and other leisure #acilities$ likelier to have tennis courts and other leisure #acilities$
(an'uet Halls (an'uet Halls
F F
SRI International
Minimum Re*uired Points Per otel
Minimum Re*uired Points Per otel
Category
Category
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-in$ &umber o# Points -in$ &umber o# Points Total Possible Points Total Possible Points
8ive .tars 8ive .tars
8our .tars 8our .tars
Three .tars Three .tars
T!o .tars T!o .tars
:ne .tar :ne .tar
/;> /;>
//> //>
/11 /11
@@ @@
>> >>
/>@ />@
/B2 /B2
/BB /BB
/D/ /D/
/D; /D;
SRI International
. .
AB+ AB+
+ +
AA9 AA9
+ +
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+ +
A1 A1
C C
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B B
1 1
&+ &+
B B
++ ++
A+ A+
C C
A. A.
B B
AB AB
A, A,
D D
A+ A+
&A &A
otel Scoring +,ample
otel Scoring +,ample
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?ossi!le Score ?ossi!le Score
oints Earned
- - ?oints & ?oints ?oints & ?oints I= <uilding I= <uilding
Condition of <uilding
>ounges
Eestaurant 4alls
t(er Common Spaces
Service $levator 5for one&four stars6
4otel ?ar2ing
II= Guest Eooms and <at(rooms II= Guest Eooms and <at(rooms
Suites/Funior Suites
Eoom Condition and $)uipment
8dditional Eoom $)uipment
<at(room Condition and $)uipment
8dditional <at(room $)uipment
III= 4otel 8ttention and Services III= 4otel 8ttention and Services
8dditional Services
8dditional Catering
IG= Guest >eisure and ?rofessional Services IG= Guest >eisure and ?rofessional Services
?ar2/Garden
S%imming ?ool
Nursery
>eisure
<usiness/Conference 'acilities
<an)uet 4alls
Intermediate Total Intermediate Total
'inal Total 'inal Total
T(e final num!er of points 5AAD6 is sufficient for a four&star (otel= T(e final num!er of points 5AAD6 is sufficient for a four&star (otel=
AB AB
A1 A1
A, A,
B B
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+ +
A+ A+
A+ A+
C C
B B
+ +
+ +
&A &A
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AA AA
AAD AAD
SRI International
Meeting Overview
Meeting Overview
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Discussion
Introduction
Background
and
Analysis
Proposed
Approach:
General
Proposed
Approach:
Hotels
Proposed
Approach:
Tourist
Residences
Implementation
SRI International
Proposed Standards for Tourist Residences
Proposed Standards for Tourist Residences
.ame as hotels" e4cept less models to dra! #rom:
.!it?erland" ($.$" and analysis done by .,:R) based on 8rench model
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-ethodology )mployed: -ethodology )mployed:
International )volution o# ,lassi#ication .ystems: International )volution o# ,lassi#ication .ystems:
Importance o# security norms
International Industry Trends: International Industry Trends:
Becoming more popular #or business people
-iddle*)astern Tastes: -iddle*)astern Tastes:
Residences o#ten used by Gul# tourists
7ebanese ,ountry ,onditions: 7ebanese ,ountry ,onditions:
An important part o# lodging o##ering" important to classi#y
SRI International
Structure of Proposed System
Structure of Proposed System
,onsistent !ith international practices: not
usually #or #irst*time visitors
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.ame as hotels" but no 6uality'service criteria .ame as hotels" but no 6uality'service criteria
Based on #ive*star system Based on #ive*star system
SRI International
General standards and procedures
&ight service
-inimal #ire security rules
General guest protection
)mployee !el#are
Posting o# prices'classi#ication
8ront*o##ice service
General standards and procedures
&ight service
-inimal #ire security rules
General guest protection
)mployee !el#are
Posting o# prices'classi#ication
8ront*o##ice service
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s.ecurity standards mostly same #or all tourist residence
categories
.ecurity
and
Building
.ecurity
and
Building
>*.tar >*.tar
8or buildings o# more than one
levelE separate service elevator
)4ample: )4ample: )levators
,omments ,omments
;*.tar ;*.tar
8or more than
three levels
/*.tar /*.tar
8or more than
#our levels
Security and 'uilding
Security and 'uilding
Hotel entrance
Reception hall
Temperature
Bathrooms
)levators
Telephone booths
Parking lots
Garages
SRI International
#partments
#partments
-inimum si?e
Handicap accessibility
Apartment e6uipment
Temperature control
.a#e bo4es
Habitability
-inimum si?e
Handicap accessibility
Apartment e6uipment
Temperature control
.a#e bo4es
Habitability
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-ost important #actors #or category di##erentiation
Apartments Apartments
>*.tar >*.tar
2>m
2
)4ample: )4ample: -inimum apartment si?e 2*person studio%
,omments ,omments
Telephone
Bathroom type and e6uipment
Fitchen type and e6uipment
Apartment cleaning
7inen replacement
7aundry service
/*.tar /*.tar
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;*.tar ;*.tar
/>m
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SRI International
Meeting Overview
Meeting Overview
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Discussion
Introduction
Background
and
Analysis
Proposed
Approach:
General
Proposed
Approach:
Hotels
Proposed
Approach:
Tourist
Residences
Implementation
SRI International
Classification Process
Classification Process
.tep / .tep / Builder approaches classi#ication team #or
consultation voluntary but suggested%
.tep 2 .tep 2 Builder #ormally approaches team #or
classi#icationE #ile is created
.tep ; .tep ; (nannounced visit to propertyE manager is
contacted #or brie# in#ormational intervie! on
Property characteristicsE Physical evaluation is
conducted" accompanied by manager
.tep 3 .tep 3 Team provides manager !ritten summary o#
inspection and rating decision
.tep > .tep > Hotels re*evaluated annually" tourist residences
every three years or upon re6uest ** unannounced
visits
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SRI International
Reclassifying +,isting otels-Tourist Residences
Reclassifying +,isting otels-Tourist Residences
T!o*year transition period" e4cept #or norms a##ecting
building structures
8ive years #or all ne! standards
.ome !ill necessitate ne! investments
.ome !ill reposition to compete under lo!er category
market
&e! standards !ill help guide" not cause" market
realignment process
&e! lodgings should be sub<ect to ne! standards
immediately
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SRI International
Maintaining Classification System Current
Maintaining Classification System Current
Feep most as -:T regulation" not la! or regulation sub<ect to ,ouncil
o# -inisters
Aill be easier to make ad<ustments
Inspecting team should have some interpreting po!er: .hould issue a
document elaborating on interpretations to maintain system transparent
Government" inspections team" private sector should meet once a year
to track'address developments'concerns$
Incorporate more 6ualitative criteria as domestic industry evolves **
7ebanon not yet ready #or highest standards" but system is easily
e4pandable
Decide !hether'ho! to categori?e other lodging types
Too early to develop norms
.ome countries don+t categori?e them" some use hotel standards as
basis" others develop standards speci#ic to each property type
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