"Coming together is a

beginning…

Keeping together is
progress...

Working together is a
success”.
 IT IS ALL ABOUT ,

Moving forward together

towards excellence
 Developmen
t
Common Types
problems

Teams

Effective team Characteristic

meetings s

Roles
Team….???

• A distinguishable set of two or more

individuals who interact dynamically,
interdependently and adaptively to
achieve specified, shared and valued objectives.

• A team comprises a group of people or animals

linked in a common purpose.
If between friends and partners
We were geese…
Ah!
 s s
e ne
r
e t h
To g fo r

SYNERGY
Types of Teams

• Process improvement teams

• Authorized for improving a selected process of the organization
• Continuous responsibility
• Six to ten members
• Scope is limited to a work unit
• Cross functional teams
• Different functional members
• Include the customers and suppliers
• Six to ten members (generally)
• Breaks the functional area boundaries
Types of Teams cont’d…
• Natural work teams
• Voluntary teams for similar work
• All organizational members
• Management involvement
• Team based working environment is required

• Self directed/Self managed teams

• A type of natural work teams
• Inspired them selves to perform
• Without a supervisor
• Do and manage the work
• Meet daily and plan
• Have access to business information
Characteristics of a Successful
Team

• Sponsor
• Team Charter
• Team composition
• Training
• Ground rules
• Clear objectives
• Accountability
• Well-defined decision procedures.
• Resources
Characteristics of a Successful
Team cont’d…
• Trust
• Effective problem solving
• Open communication
• Appropriate leadership
• Balanced participation
• Cohesiveness
• Comfortable working with each other and act as
a single unit, not as individual or sub-groups.
Team Member Roles
Team Leader
• Ensure the smooth and effective operation
• Facilitate the team process
• Serves as a contact point
• Orchestrates the implementation of the changes that
are recommended
• Monitor the statues and accomplishments of members
• Prepare the meeting agenda including time, date,
and location
• Ensures that team decisions are made by consensus
where appropriate
The facilitator
• Support the leader in the facilitating the team
during the initial stages of the team

• Focuses on the team process

• Acts as resources to the team by intervening

• Does not perform activities that the team can do

• Provides feed back

Team Recorder

• Documents the main ideas of the main team’s

discussion

• Present the documents for the team to review

• Participate as a team member

Timekeeper

• Selected by the leader

• Monitor the time to ensure that the team

maintains

• Participate as a team member

 Team Member
• Contribute best
• Respect other people
• Listens carefully and asks questions
• Works for consensus on decision
• Supports the decision
• Has genuine concern for other team members.
• Understands and committed to objectives
• Respect and tolerant the individual differences.
• Encourage feedback on own behavior.
• Acknowledges and works through conflict openly.
An Effective Team Meeting
should,
• Never meet without an agenda!

• If you are meeting without an agenda make one up first

thing!

• Try facilitation…

• Assign facilitator, note taker, and timekeeper for every

meeting.

• Rotate responsibilities!

• Keep it simple!!
Common Problems of a Team

• Floundering
Trouble starting or ending a project
• Overbearing participants
Over influences of a member
• Dominating participant
They like to themselves talk, use overlong
anecdotes
• Reluctant participants
They feel shy or unsure of themselves
Common Problems of a Team
cont’d…

• Unquestioned acceptance of opinions as facts

occurs

• Rush to accomplish
Impatient for results

• Discounts and “plops”

Members fail to give credit or no one responds
to a statement
Common Problems of a Team
cont’d…

• Wanderlust
Loss track of the meeting’s purpose

• Attribution

• Feuding team members

This can disrupt an entire team with their
disagreement
TEAMS and TQM
• Teamwork enables various parts of the
organization to work together in meeting
customer needs that can seldom be fulfilled by
employees limited in one specialty.

• TQM recognizes interdependence of various parts

of the organization and uses teams as a way to
coordinate work.

• Teams provide the capacity for rapid response to

changes in customer demands.
Summary……
Teams
Types

Characteristics

Roles

Team Meeting

Problems