COMMUNICATION

FLOW
• Introduction
• Communication
• Verbal Communication
• Nonverbal Communication
– Types
– Details and importance / interpretation
• Conclusion

INTERPERSONAL COMMUNICATION
 INTRODUCTION

• All living beings are transmitters and

receivers of information

• Every action conveys something

• A message can be understood with or

without oral / written communication

INTERPERSONAL COMMUNICATION
 INTRODUCTION

• It is a process that starts from the birth

• Continues virtually till death
• A lot in our life depends on our ability
to communicate
• It is essential to understand its
importance
• The skills need to be acquired if
insufficient
INTERPERSONAL COMMUNICATION
 COMMUNICATION

• Most of us spend 75 % of our time

communicating
• This is part of our attempt to make
others understand our point of view
• Communication can be
– Oral and / or written
– Non verbal

INTERPERSONAL COMMUNICATION
 NATURE OF COMMUNICATION
• It is perception

• It is expectation

• It makes demands

• It differs from information

INTERPERSONAL COMMUNICATION
 COMMUNICATION

• Essential components

– Originator
– Encryption
– Transmission
– Medium (noise, corruption)
– Reception
– Decryption
– Receiver
INTERPERSONAL COMMUNICATION
 COMMUNICATION

• Essential features

– Accuracy

– Brevity

– Clarity

INTERPERSONAL COMMUNICATION
 COMMUNICATION

• CULTURE SPECIFIC – multiple meanings - liaison

• Context based
• Has a life
• Frame of reference
• Relativity – dependence on feelings

INTERPERSONAL COMMUNICATION
 COMMUNICATION
EFFECTIVENESS
o Simple words
o Perception of recipient
o Repetition for understanding
o Take help from non-verbal element
o Create multiple stimuli
o Be aware of feedback

INTERPERSONAL COMMUNICATION
 COMMUNICATION

• During communication
– 7% verbally communicated
– 93% non-verbally transmitted

• Of the non-verbal communication

– 38% is through vocal tones - paralanguage
– 55% is through facial expressions

• We prefer words to communicate and overlook non-

verbal signals

INTERPERSONAL COMMUNICATION
 NON VERBAL
COMMUNICATION

INTERPERSONAL COMMUNICATION
 VERBAL COMMUNICATION
• Advantages

– In comfort zone

– Easy to comprehend

– Uses established languages

– Could be written or oral

• Drawbacks

– Easy to fake or hide truth

– It may mislead to believe or disbelieve falsehood or truth

INTERPERSONAL COMMUNICATION
NON VERBAL COMMUNICATION
• Use of expressions of various forms without
using any established language or in
conjunction

• We are not used to interpret them

• Easy to recognise if trained

• Words can be manipulated / gestures are

difficult to fake
INTERPERSONAL COMMUNICATION
NON VERBAL COMMUNICATION
• Types
– Gestures
• Facial expressions
• Hands
– Eye contact - oculesics
– Body language
• Posture and stance
• Distance
– Touch - haptics
– Movement - kinesics

INTERPERSONAL COMMUNICATION
NON VERBAL COMMUNICATION
• GESTURES
– FACIAL EXPRESSIONS
• HAPPY
• SAD
• ANGRY
• OoopS
• TIRED / SICK
• MISCHIEF

– HANDS
• MOVEMENTS – IN SUPPORT OF A POINT / IN GESTURE
• NERVOUS – ANXIETY / HIDING FACTS / NOT CONFIDENT
• LOCKED - TENSE
• AT PEACE – IN COMFORT ZONE

INTERPERSONAL COMMUNICATION
NON VERBAL COMMUNICATION
• Eye contact
– Straight – confidence / truth
– Not direct – falsehood / lack of confidence
– Chor nigah – jab pyar kiya toh……
– Avoid – under confident / nervous
• Body language
– Posture and stance
• Straight back – in control / leader
• Slumped – follower / lack of energy
• Shuffling – under confident / hyper / tense

INTERPERSONAL COMMUNICATION
NON VERBAL COMMUNICATION
• Body language
– Distance - proxemics
• Physical space – indicative of authority
• Personal space – indicative of relationship
– Intimate distance
– Personal distance
– Social distance
– Public distance

INTERPERSONAL COMMUNICATION
NON VERBAL COMMUNICATION
• BODY LANGUAGE
– DISTANCE
• SPACE BETWEEN PEOPLE – INDICATIVE OF
RELATIONSHIP
0 1.5 4 12 40
PERSONAL

SOCIAL

PUBLIC
INTIMATE

ALL DISTANCES IN FEETS

INTERPERSONAL COMMUNICATION
NON VERBAL COMMUNICATION
• Time
• Touch
– Reassuring – we are with you
– Intimate – you can trust me
– Hurting – want to harm (unless accidental)
– Uncomfortable / awkward – bad intentions
• Movement
– Forward measured - confidence
– Backward else lack of it
– Sideways - nervous / fidgeting
– Shuffle – not sure of what he is doing

INTERPERSONAL COMMUNICATION
 CONCLUSION
• Effective interpersonal communication holds key to
many a successes

• Non verbal communication is a powerful method of

interpersonal communication

• Every ‘body’ is a big transmitter and all bodies are

receivers

• High volume of info can be delivered – word describes

only part of communication

INTERPERSONAL COMMUNICATION
 CONCLUSION
• Helps us ‘read’ mind of others

• This art and interpretation both need to

be mastered

• We all use it but do not realise –

conscious awareness is needed

INTERPERSONAL COMMUNICATION
THANK YOU
INTERPERSONAL COMMUNICATION
INTERPERSONAL COMMUNICATION
 WITH DUE RESPECT TO THE
GENTLEMAN I DO NOT KNOW

INTERPERSONAL COMMUNICATION
INTERPERSONAL COMMUNICATION