Building Effective Interpersonal

Relationships
Psychological Issues
Dr.S.PARVATHI
Building Effective Interpersonal
Relationships ..
a) Definition Social Psychological

b) Work Place Interpersonal Relationships
i) Formal
ii) Informal

c) Women Work Force





1) Gender differences in perception of communication

2) Need for insights and changes:
a) Increase in percentage of women workforce
b) Individual need to be satisfied
Building Effective Interpersonal
Relationships ..
I WANT TO

FEEL.....
Building Effective Interpersonal
Relationships ..
More relaxed More healthy
Less angry
Less stressed
1. Becoming Effective In Communication:
a) Assertive communication
b) Myths about assertiveness in women
(Selfish-Negative Loss of friendship)
c) Lack of assertiveness leading to other modes of
communication
1. Passive communication
2. Aggressive communication
Building Effective Interpersonal
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The communication continuum

Passive --------- Assertive ----------- Aggressive
Building Effective Interpersonal
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1. Appropriate assertiveness

2. Sensitivity to boundaries, place and time

3. Women and assertiveness
Building Effective Interpersonal
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The Communication Triangle
Building Effective Interpersonal
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ASSERTIVENESS
AREA OF CHOICE
PASSIVE AGGRESSIVE
AREA OF CHANCE
1. Factors contributing for lack of assertiveness

2. The combination formula

3. The passive - submissive woman, her benefits

4. The assertive woman and her benefits
Building Effective Interpersonal
Relationships ..
Advantages of women being passive or submissive
1. Management prefer such women for routine low level
jobs.

2. Need not feel responsible for actions

3. Need not worry about implications

4. Safety

5.For success and achievement claim for failure blame
Building Effective Interpersonal
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Disadvantages of being submissive
1.Dependence on others incapable of taking
independent decisions.

2. Feeling of guilt

3. Loss individuality

4. Others ignore or deny their rights and ideas.

5.General stress in work place job dissatisfactions
Building Effective Interpersonal
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Advantages of women being Assertive
1. Become resourceful success, fame and other rewards
follow.

2.seek to acquire knowledge relevant and utilize for
career advancement.

3. Clear perception, foresight and vision.

4. Criticism viewed as alternate suggestion for goal
achievement

Building Effective Interpersonal
Relationships ..
Building Effective Interpersonal
Relationships ..
Foundations of Assertiveness

1.Self Confidence
2.Self Worthiness
3. Self Esteem
a) High
b) Low
4.Esteem by others
Building Effective Interpersonal
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WIN-WIN
WIN-WIN
I WIN-You Lose
You WIN-I Lose
Outcomes of ASSERTIVENESS , SUBMISIVENESS AND AGGRESSION
Building Effective Interpersonal
Relationships ..
TEN Tips to build Assertiveness
1)Meet the person at their level standing, sitting etc.

2)Speak at a similar volume to the other person, if
you are trying to make a point, dont overdo it.

3)If you are not clear about what you want to say or
achieve by this conversation then politely request it
be undertaken at a later time or date.

4) If you can, spend some time thinking about a
positive outcome for you both, before you
meet with the person.

5) If you need some extra confidence, then think
about your body language: steep ling is a great
way to feel confident.

6) Feelings are really important Be-aware of
how you are feel and If you are becoming
angry stop the conversation and continue at
another time.


Building Effective Interpersonal
Relationships ..

7) Saying No People respect you far more for saying a polite Id love
to help you but I really dont have Time or Skill right now.

8) Observe how the assertive people conduct themselves -The body
language and the communication

9) Start with simple assertions and gradually extend.

10)Evaluate and review your assertive behavior periodically and
improve.

Building Effective Interpersonal
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To Conclude.
A thing women have to learn is nobody gives
you power. You just take it.
-Rosanne Barr
Building Effective Interpersonal
Relationships ..
Building Effective Interpersonal
Relationships ..