JOHARI WINDOW

A model of self awareness and

interpersonal relationship

End term jury

Presented by:
Madhumita
Mohit
Venketeshwran
Yitbarek
Introduction
Developed by American psychologists Joseph Luft
and Harry Ingham in the 1950's, calling it 'Johari'
after combining their first names, Joe and Harry

A simple and useful tool for understanding and
training self awareness, personal development,
improving communications, interpersonal
relationships, group dynamics, team development
and intergroup relationships.

Terminology
Refers to Self and Others
The Johari Window is a model of communication
and interaction. The window divides communication
and interaction into four areas:

The window has about 57 adjectives and 20 set
questionnaire format for its assessment of self
awareness and interpersonal relationships in a
team or organization.

The importance of feedback in this process can't
be overstated. It's only by receiving feedback from
others that your Blind Area will be reduced, and
your Open Area will be expanded.

Your Open Area is expanded vertically with self-
disclosure, and horizontally with feedback from
others on your team.

By encouraging healthy self-disclosure and sensitive
feedback, you can build a stronger and more
effective team.

Objectives of the Model
To enhance building self awareness
To enhance your relationship with others
To improve your communication skill
To give you more clarity around who you are
and how you are representing yourself to the
world
To become more effective and productive

Advantages of the Model
It is a useful tool for self understanding,
awareness and personal growth
It can be used to discover your strengths, blind
spots and areas to explore
Can be used in group dynamics, team
development, and intergroup relations
Leads to a greater understanding of yourself, plots
a greater understanding of others.

Drawbacks of the Model
Some things are perhaps better not communicated
with others.
People may pass on the information they received
further than you desire or use it in a negative way.
Some people or cultures have a very open and
accepting approach to feedback and some do not.
People can take personal feedback offensively so its
important when facilitating to exercise caution and
start gradually.

Johari Window Adjectives
57 Adjectives of Johari Window
Able Dependable Introvert Powerful Shy
Ambient Dignified Kind Proud Silly
Accepting Energetic Knowledgeab
le
Aggressive Smart
Adaptable Extrovert Logical Reflective Spontaneous
Bold Friendly Loving Relaxed Sympathetic
Calm Giving Mature Religious Tense
Caring Happy Modest Responsive Trustworthy
Cheerful Helpful Nervous Searching Warm
Clever Idealistic Observant Self-assertive Wise
Congenial Independent Optimistic Self-
conscious
Complex Ingenious Organized Sensible
Confident Intelligent Patient Sentimental

The 4 Quadrant Analysis of the
Model

Cont
Arena
Qualities that are
known to self &
group
Characterized by
increased
communication
Display of public
behavior
Blind spot
Qualities unknown to self
but known to group
Group gets cues from
mannerisms, style, etc
Increased communication
with group makes
individual aware.
Cont
Faade

Qualities known to
self but unknown to
group
Fear of rejection or
insult
End result-
manipulation
Unknown

Qualities unknown to
both group and self
Buried in the
subconscious.
Practical application procedures
From a practical point of view in implementing the
Johari window you need to look at two broad
steps.

1. Complete Self Awareness Diagnostic
2. Ask for feedback about yourself

Application in a workplace
As per the size of each of the quadrants,
employees in an organization can be classified
into 4 types:

Ideal window
The interviewer
Bull in the china shop
The turtle
Example 1
By taking our applied organizational behaviour end
term jury team, we assess the self awareness and
interpersonal relationship of one member:

First he makes his self awareness diagnostic by
selecting 5 adjectives that describe him best.

Second, the other team members describe him by
using 5 adjectives that best describe him.
Cont...
Accordingly, an individual assessed his self
awareness by the following adjectives:
- Accepting
- Dependable
- Friendly
- Patient
- Shy
Cont...
The other team members gave feedback by
using four of the adjectives he used to describe
himself and other adjectives.

The final result and analysis are depicted in the
following table.
Final result

Accepting
Dependable
Friendly
Patient



Bold
Confident
Knowledgeable
organized
independent
helpful
logical

shy Ability not exposed to him and
his team members

Usually it suddenly comes out
and shapes the life of an
individual
Johari Window Questionnaire analysis
It is made up of 20 set questions as can be
observed in the document report.
An individual fills the questions about himself as
per the instruction.
There are two columns where results are
recorded by the questions category.
Then total the points at the bottom of each
column.

Cont...
Plot the totals from each column on the graph below.
The total from the Solicits Feedback column is
recorded along the horizontal axis. The total from the
Willingness to Disclose column is recorded along the
vertical axis.

(NOTE: 0 is at the top of the vertical axis and 50 at the
bottom of the vertical axis!) Divide the graph into four
sections by drawing straight lines from the scores.

Example 2
The questionnaire analysis for all the four
members of our team has been made and the
final score sheet is presented in the following
table.


Cont...
S.No Name of team
members
Final scores
Receptivity to
feedback
Willingness for self
disclosure
1 Madhumita 40 35
2 Mohit 35 40
3 Venkateswaran 30 40
4 Yitbarek 35 40
For Instance: graphical plot for Venkateswaran


More Real Life Examples
CRM of Banks
- Account numbers
- Transaction history
- Balances
- customer profitability
- credit history
- Banks view of
customer
needs
- customers other banking
relationship
- life events or aspirations
- optimum product
solution
set for the customer
- customers own as-yet-
undiscovered needs
and
desires
Qantas Airways Ltd
Successfully implemented user updatable
profiles (Blind self)
Mailed or e-mailed to customers
Increasingly the amount of should information
that is variable to both parties
Librarian Case
- Name
- where we live
- family
- work
- qualification
- how customers see
library
service and procedures
- criticisms
- academic abilities
- dislike for boss, co-
workers,
some users and the envt
- lack of satisfaction at
work
- deepest feelings and
prejuduces

Cont.
Librarians must be positive in our outlook and
proud of the fact that we are information
providers.
The Johari Window model of communication and
interaction can help librarians in this effort.
Librarians must develop the Arena: be open and
receptive to trends, and user feedback.
Operating in the Arena may lead us to improved
human resources development which will also
help us meet the challenges of today's
environment.

Conclusion
Johari Window is one of the few tools out there that
has an emphasis on soft skills such as behaviour,
empathy, co-operation, inter group development
and interpersonal development.

Good receptivity for feedback and willingness to self
disclosure are very important to increase an open
area by developing self awareness and
interpersonal relationships to be more effective and
productive.
Reference
http://www.businessballs.com/johariwindowmodel
.htm
http://www.mindtools.com/CommSkll/JohariWind
ow.htm
http://www.au.af.mil/au/awc/awcgate/sgitc/read5.
htm
http://psychcentral.com/blog/archives/2008/07/08
/the-johari-window/
http://193.1.88.47/careers/units/unit-p025.shtml
http://www.webpages.uidaho.edu/~mbolin/ake-
ibi.htm
http://www.trainingzone.co.uk/anyanswers/practic
al-applications-johari-window


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