Communication and Worker Engagement Training Produced from original work for: The Department for Work and Pensions (2003 to 2007) This must be read in conjunction with the Tutor Notes Welcome to the Achieving Behavioural Change (ABC) Course Presented by: NAME
Communication and Worker Engagement Training Produced from original work for: The Department for Work and Pensions (2003 to 2007) This must be read in conjunction with the Tutor Notes Working in Partnership Administration Fire & First Aid Arrangements Refreshments / Meal Breaks Mobile Phones Smoking Policy Welfare Facilities Working in Partnership Ice Breaker Introduce another person
Company, job they do Experience safety training?
Something interesting, e.g...... Claim to fame! Interests
Working in Partnership Aim To enhance delegates existing training / experience with an understanding of the influence they as individuals have on health & safety performance, as an integral part of what we do. To develop a partnership in which all persons involved with xxx projects will have an input into achieving the goal of ABC through the life of the project. Working in Partnership What is ABC?
Achieving Behavioural Change (ABC) A determination and belief that no one should have to be injured, or worse in the course of their work. The need of communication and worker engagement in reporting near hits/misses, as a positive means of preventing ill-health and severe accidents and incidents
Working in Partnership Following the course you will be able to: List the Legal Duties of Employers and Employees Define Hazards, Risks and Control Measures List Possible Causes of Accidents Appreciate the Link between Attitude, Behaviour, Consultation and Cooperation (communication and worker engagement) Appreciate the Costs of Poor Safety Performance Appreciate the Benefits of Good Safety Performance and positives of reporting near hits/ misses Put ABC into Practice using the STAARR & TASK Card Successfully Complete the Course Assessment Objectives Working in Partnership
Legal reasons
Financial reasons
Moral reasons Why Manage Health and Safety? Legal Duties Working in Partnership Exercise 1 Consequences of an Accident In your groups discuss and complete the exercise as instructed on the form
Working in Partnership Facts about Health & Safety Fatal & ill Health - Figures are for years 1981 to 2006/2007 0 20 40 60 80 100 120 140 160 180 Working in Partnership Not intended to stop work being done Intended to make those with duties Stop and Think how it can be done safely Health and Safety at Work Act 1974 Provides good framework for H&S in workplaces Sets minimum standards Makes safety everyone's business Health and Safety at Work? Working in Partnership Exercise 2 Legal Duties In your groups discuss and complete the exercise as instructed on the form
Working in Partnership Legal Duties Employers Ensure health & safety of employees Ensure health & safety of others Provide safe systems and procedures Provide training, supervision etc. Provide safe workplace and equipment Provide welfare facilities and first aid cover Consultation with employees Working in Partnership Legal Duties Employees Ensure your own health & safety Ensure health & safety of others Co-operate with your employer Dont interfere with safety equipment etc. Report health & safety problems Use equipment safely as trained Working in Partnership It shall be the duty of every employer to ensure, so far as is reasonably practicable the health, safety and welfare at work of all his/her employees.
Reasonably Practicable 1 Working in Partnership Reasonably Practicable 2 Cost of implementing Vs Risk (Time, effort etc). High, Medium, Low Cost of maintaining. Extent of Risk Elimination/Reduction Working in Partnership Penalties for getting it wrong 1 Magistrates Court Fine up to 20,000 and/or Prison 6 months Crown Court Fine Unlimited and/or prison Example most recent: 15,000,000 Working in Partnership Penalties for getting it wrong 2 Compensation Insurance Excess
Negligence
Contributory Negligence Hazard, Risk and Control Working in Partnership Exercise 3 Health & Safety Problems In your groups discuss and complete the exercise as instructed on the form
Working in Partnership Foreseeable 75% of Accidents deemed Foreseeable.
If Foreseeable - Then Preventable! Behaviour Alertness Hazard Spotting Reporting Actual and Potential Attitude to Risk Workplace standards Unsafe Acts/Conditions Reporting of Near Hits/Misses Working in Partnership Accident Triangle Positive Reporting The Industry
With True Near Miss Reporting & Behavioural Change Fatals Majors 3 Day+ First Aid Near Hit-Misses Working in Partnership Definitions 1 Hazard A hazard is something with the potential to cause harm. Risk The risk is the likelihood of the harm occurring,during the work coupled with the severity. Risk Assessment Structured and systematic technique to identify hazards,evaluate risks and prioritise actions.
Working in Partnership Definitions 2 Method Statement A documented logical description of a task. Risk Control The measures taken to eliminate hazard or reduce risk to an acceptable level. Working in Partnership Suitable Controls ERIC Principles Eliminate Reduce / Substitute (with lesser risk) Engineering controls (Isolation, Containment, Guarding) Safe systems of work (Information, Instruction, Supervision, Training,) Warning signage PPE Control A combination of some or all may be needed until risk is adequately controlled Working in Partnership What is a STAAR / TASK card? A point of work assessment completed by you A tool which is intended to: Compliment the formal risk assessment Prompts and reminds us to: Consider our workplace Consider our activity Consider the potential for accidents You must carry your card at all times on site Working in Partnership What is S.T.A.A.R.R.? A tool asking individuals to: Think Act Review Assess Report Before commencing the task / job & Your controls On Additional controls ? Upon completion Problems encountered Use the tool to help you
Working in Partnership How is it used / operated S.T.A.A.R.R. Contractors staff issued with STAARR card Completed by individuals at the point of work, before commence of the task. Other contractors working in the area. Other hazards introduced Only one assessment need be completed in a group All team members sign / initial appropriate section Working in Partnership Operatives Complete your group exercise entitled Motivating Safety Behaviour Managers / Supervisors View the following video clips then Complete Part 2 of the tool kit form Point of Work Assessment STAARR 24 Other's (specify)
Risk to you from others 12 Risk to others from your work 23 Vehicle 11 Uncertified equip. (see supervisor) 22 Stored energy or insecure load 10 Adverse weather 21 Manual Handling 9 Temperature 20 Object overturning / collapsing 8 Poor lighting 19 Contact with stationary object 7 Contamination (loose, airborne) 18 Risk to plant 6 Electricity 17 Heat / fire / explosion 5 Vibration 16 Chemicals / harmful substances 4 Noise 15 Falling / flying objects 3 Fumes 14 Falls from height 2 Dusts 13 1 Slips, trips or falls on same level 1 Point of Work Assessment Identify any hazards that have not been identified in formal risk assessment/method statement.
Video Clip 1
P A R T
2
T H I N K
Working in Partnership Introducing the TASK Card Think first Act safe Stop if hazardous Keep safe Causes of accidents Working in Partnership Near hit / miss Hazard Unsafe Act or Condition Death Plant/equip Damage Serious injury First aid injury Unplanned Event Accident Incident Outcome Unplanned Events and Outcomes Working in Partnership Safe Behaviour Causes of accidents are:- Unsafe Acts Unsafe Conditions
People cause accidents! NAPO Working in Partnership Exercise 4A Unsafe Acts In your groups discuss and complete the exercise as instructed on the form
Working in Partnership Unsafe Acts Standing on top step of step ladders Removing guards from machines Leaving materials on floor of a corridor Blocking a doorway or escape route Not wearing correct PPE Putting chemicals in unmarked containers Using machines or tools without training Working in Partnership Exercise 4B Unsafe Conditions In your groups discuss and complete the exercise as instructed on the form Working in Partnership Unsafe Conditions Unstable or dangerous working platform Dangerous machinery Materials and trip hazards on floor Blocked access routes and exits Excessive noise levels, or dust in air etc. Overcrowding External factors such as weather etc. Working in Partnership Causes of Unsafe Acts and/or Conditions Lack of:- Experience Training Poor Supervision Laziness Distractions Pressures:- Peers Management Cost:- Time Equipment Personal Pressures:- Your team playing tonight? Problems at home Human Errors Forgetfulness Working in Partnership Chain of events Lack of Control
Unsafe Acts
Unsafe Conditions
Accident
Consequences
Working in Partnership Exercise 5 Costs of Accidents In your groups discuss and complete the exercise as instructed on the form
Working in Partnership Business costs: Lost time Damaged equipment and materials Loss of contracts Loss of expertise Higher insurance premiums Damaged reputation Fines, Compensation Claims etc. Working in Partnership Human Cost of Accidents Physical injury or ill health Pain and suffering Loss of earnings Treatment / medication costs Temporary or permanent inability to enjoy pastime activities / hobbies and possible Change of Job Change of Lifestyle Stress to family/friends Working in Partnership Cost of Accidents Ian wasnt killed in a building site accident He just lost his life VIDEO Attitude and Behaviour Working in Partnership Reminder: Causes of Unsafe Acts/Conditions Lack of:- Experience Training Poor Supervision Laziness Distractions Pressures:- Peers Management Cost:- Time Equipment Personal Pressures:- Your team playing tonight? Problems at home Human Errors Forgetfulness NAPO Working in Partnership Results of behaviour Safe Attitude Physical actions
Effect on self
Effect on others
Safe Outcome Working in Partnership Results of Behaviour Safe Attitude Physical actions
Effect on self
Effect on others
Safe Outcome Unsafe Attitude Unsafe Outcome Working in Partnership Experience and Attitude Experience shapes our attitudes
NAPO Working in Partnership Experience and Behaviour Take a short cut Nothing Accident/Injury You were lucky You will do it the same way again (Habit) HOW LONG WILL LUCK LAST? You learned the hard way Next time do it differently (Correct way) WILL YOU GET A NEXT TIME? Working in Partnership What else influences attitudes? Previous experience Others opinions Knowledge Training Perception Working in Partnership Motivation for Safe Behaviour Definition:
The enthusiasm for doing something continually safely
Working in Partnership Exercise 6 Motivation for Safe Behaviour In your groups discuss and complete the exercise as instructed on the form
Working in Partnership Motivation for Safe Behaviour Reward: Financial bonus Promotion Extra responsibility Incentive schemes
Active Encouragement of Involvement in: Decisions on Consultation Risk Assessments Safe Systems of Work Provision of: Training Good Working Environment Welfare Facilities Explanation of Ultimate Consequences Consistent/Controlled Discipline Working in Partnership How to Motivate for Safe Behaviour Effective clear and timely communication Co-operation and Co-ordination Selection of Competent Persons Sharing Ownership Providing Leadership Never ignoring safety problems Not allowing pressures or other priorities to influence them to condone deviations or short cuts Being polite Praising safe performance Working in Partnership Safety Culture
The way we do things around here Benefits of getting it right Working in Partnership Exercise 7 Benefits In your groups discuss and complete the exercise as instructed on the form
Working in Partnership Benefits of ABC: Safe working environment Healthy working environment Better lifestyle less stress Savings in time and money A good reputation Consistent safe working Achieving the ABC Goal Working in Partnership Understand your legal responsibilities Change of attitudes Influence behaviour report near hits/misses and ensure lessons are learnt Identify possible hazards Eliminate or control hazards Realisation of benefits Communicate with others Practice what you preach
Achieving the ABC Goal: Working in Partnership Achieving the ABC Goal Employers Actions Induction Continuous Training Refreshers Good Working Environment Sufficient well maintained equipment Safe Systems of Work
Appropriate Supervision Good Communication Consultation Regular Team Briefings Safety Meetings Tool Box Talks Resources Working in Partnership Achieving the ABC Goal Employees Actions Site Rules:- Understand & follow them Induction/Toolbox Talks:- Listen and ask questions Comply with SSoW Report problems and watch out for Hazards Check equipment and tags Communicate with others Set a personal example of safe behaviour IF IN ANY DOUBT ASK Remember yours is a dynamic changing environment Working in Partnership
What can we use to prevent this?
A tool designed to help prevention of error the STAAR / TASK card
Forgetfulness? Working in Partnership Completed by individuals at point of task Before commencement of the job Checked / updated when task / workplace changes Other contractors move into working area Other hazards introduced Only one assessment needed in a group All team members sign/initial appropriate section How is STAARR & TASK Used and Operated Working in Partnership Task Use and Operation Only needs to identify problems not in original Risk Assessment For each hazard identified and ticked there must be an appropriate control Control measures if... Complex or In doubt or Group cannot agree Must consult management before continuing Working in Partnership Exercise 8 Use of STAAR / TASK card In groups, complete each exercise as instructed on the form.
VIDEO Working in Partnership Dedicated telephone number xxx will be answered between 0900-1700hrs Monday to Friday After hours Answer service only Contact Hotline Working in Partnership Contact Hotline Report Received Form sent to EHS Investigated immediately by appointed EHS and depending upon severity no later than within 5 working days Response sent back to the office Conclusion to be posted onto site notice boards or as appropriate for nature of complaint
Working in Partnership DWP Hotline Questions Asked Name (optional anonymity will be respected) Site Name of Contractor Sub-Contractor if applicable Date of Health & Safety Issue Nature of Health & Safety Issue Injury or property damage Management response Would you like a response to this issue? Working in Partnership Legal Duties - Employer & Employee Hazard, Risk and Control Causes of Accidents Attitude, Behaviour Communication & Worker Engagement Benefits of Getting in Right Problem & Solution Solving Achieving the ABC Goal Integral to what we should be doing! Summary Working in Partnership Course test We hope you enjoyed and benefited from participating in this course. Have a Safe Journey Home