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By
IRWAN BIN IBRAHIM Staff ID 225623 Lecturer Operation Management
HISTORY
It was founded in 1927 in Dallas, Texas The original name was The Southland Corporation. The name 7-Eleven was inspired back in the year of 1946 when the stores were open from 7 am to 11 pm.
7-ELEVEN IN MALAYSIA Incorporated on June 4, 1984 by the Berjaya Group Berhad. The 1st 7-Eleven store opened on October 1984 in Jalan Bukit Bintang.
FOCUS POINT
providing a broad selection of fresh, high-quality products and services
VARIETY OF PRODUCTS
Foods, beverages, convenience products
Variety of services
Automated money orders, copiers, automatic teller machines, phone cards
10 CRITICAL DECISION
1.
2.
3. 4. 5. 6. 7. 8. 9. 10.
PRODUCT DESIGN AND SERVICE QUALITY MANAGEMENT PROCESS, CAPACITY DESIGN LOCATION LAYOUT DESIGN HUMAN RESOURCES, JOB DESIGN SUPPLY-CHAIN MANAGEMENT INVENTORY MANAGEMENT SCHEDULING MAINTENANCE
MAIN MENU
Retailing 24
Clean workplace
Process on 7-eleven stores is retailing. They do their business and gain profits by selling different products from different company.
LOCATION
Address 7-Eleven Malaysia Sdn Bhd, Lot No UG/27 (GF) Block Q, Jalan Plumbum U7/U, Seksyen 7, 40000 Shah Alam, Selangor Darul Ehsan.
COMPETITIVE ADVANTAGE
Field Manager
Store Manager
Management Trainee
Store Associate
Store Associate
CLICK TO CHARTS
CLICK TO CHARTS
CLICK TO CHARTS
Forecast, order, stock and merchandise product (upon completion of training) Maintain a clean, customer friendly environment in the store
CLICK TO CHARTS
Maintain a clean, customer friendly environment in the store Receive cash from customers and give correct change
CLICK TO CHARTS
All 7-Eleven outlet are connected electronically to the head office, distribution centers (DCs), and suppliers.
At the distribution centers, all orders of like products from different suppliers are combined and distribute to 7Eleven outlet at that area.
INVENTORY MANAGEMENT
Check the inventory of their outlet every shift The shelves are always checked and stocked up when the products become lesser 7-eleven outlets-small store in their outlet and store the long-term products. At their store, the inventory management based on how fast the products sell. They arrange the products at the place which is easy to find and take. For example near the door, which easy to take it to stock up that product at the shelves.
7.00 am
24 hour
3.00 pm
11.00 pm
SCHEDULING
Shift System Avoid the worker from getting tired and increase the working efficiency
Prevention From Stolen and Robbery - CCTV camera - police officers will be on patrol
Competitive advantage-layout
THE END