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Knowledge
Management:
our
knowledge
to optimize
our work in
∀ What is knowledge
∀ What is knowledge management
∀ The value of knowledge assets
Unlocking ∀ Knowledge Processes
our
knowledge ∀ The value of KM
to optimize
our work in ∀ The development of KM
Asia and
Pacific ∀ The scope of KM
∀ Knowledge Management and Information Technology
∀ KM Activities
∀ KM Approaches
∀ Benefits of Knowledge Management
First, what is knowledge
restructure
Data Bases Knowledge
Information Base
Unlocking
our make
knowledge explicit
to optimize
our work in
Asia and use
Pacific
Unlocking • Publications
• Research
our • Teams • Documentation
• Studies • Policy advice
knowledge • Databanks
• Institution
to• Assessments
optimize • Committees -Lessons Learned
building support
•
ourField
workExp.
in -Best Practices • Seminars/
•Asia
Dialogue • Networks
and with -Research Findings forums
Partners
Pacific • Websites
• Online services
• Targets
• Reporting
Organization • Incentives
Constraints/ • Systems
Support • Technology
• Skills
• Resources
The value of KM
Unlocking
our ♦ Information management tries to make the right
knowledge
to optimize information available to the right person at the right
our work in time through a variety of database driven information
Asia and
Pacific applications
Knowledge in business:
♦ Is oriented on business processes
♦
Influences partially the general structure of the
processes
Unlocking
our
♦
Has to allow a fast and optimal representation of the
knowledge knowledge in actual contexts
to optimize
our work in Important
Asia and Define information goals and a plan to achieve them in
Pacific
order to have optimal effects
Unlocking Assumptions
our ♦ Organizational behaviors and culture need to be changed
knowledge ♦ It’s the processes that matter, not the technology.
to optimize ♦ Nothing happens or changes unless a manager makes it happen.
our work in
Asia and Assessment:
Pacific ♦ The cultural factors affecting organizational change have almost certainly been
undervalued, and cultural/behavioristic implementations have shown some benefits.
♦ But the cause-effect relationship between cultural strategy and business benefits is
not clear
Assumptions :
– It’s sustainable results that matter, not the processes or technology … or your definition of
"knowledge."
– A resource cannot be managed unless it is modeled, and many aspects of the organization’s
knowledge can be modeled as an explicit resource.
Unlocking
our – Cultural issues are important, but they too must be evaluated systematically. Employees may or may
not have to be "changed," but policies and work practices must certainly be changed, and technology
knowledge can be applied successfully to business knowledge problems themselves.
to optimize
– Knowledge management has an important management component, but it is not an activity or
our work in discipline that belongs exclusively to managers.
Asia and
Pacific Assessment:
+ve:
♦ rationalists in the business world are taking a systematic approach to solving the "knowledge problem."
You’ll also find evidence of such approaches as well as a less formal use of the term systematic knowledge
management
♦ Systematic approaches show the most promise for positive cumulative impact, measurability, and
sustainability.
Benefits of Knowledge Management
Unlocking
our
knowledge
to optimize
our work in
Asia and
Pacific