Special Guests & Events

Lodging properties often go out of their way to attract guest and events

In establishing security measures for special function or events, the following suggestions might be considered

Identify potential problems Accomplish reference checks for groups Determine how to manage a problem group and its functions

Guest with Disabilities

Guests having either physical or mental impairments

Philippine Disability Act

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Room features for disabled persons Switches and handles at correct height

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TDD (telecommunic ation device for the deaf) Closed caption television

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Fire alarms with strobe light Public address system

Guest folio information Importance:

Employees may easily be sent to the rooms of the disabled guests The employees will be better prepared to deal with situations that may arise

VIP Guest

A guest of great importance or influence, especially a dignitary who commands special treatment

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Require additional security personnel Some well known figures may wish to keep a very low profile

Security Tips in Handling VIP Guests

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If the guest has a personal security, make a necessary arrangements If the guest is controversial, request for police assistance Review emergency evacuation and bomb threats procedures

Youth Groups

Guests composed of young people

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Damage deposit Require credit cards, picture identification Make sure security/police maintain a strong, visible presence React quickly when problem occur

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Ask function leader/parents to sign a damage waiver Restrict guestroom floor access Limit the number of persons allowed in guest rooms No outside liquor

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Set quite hours Explain to guest at check-in that eviction may occur if complaints received

Convention, Meetings, and Exhibits

Convention - a large formal assembly Meeting - a formally arranged gathering Exhibit - a public display

Security Tips in Handling Convention, Meetings, and Exhibits

Supplement the security staff Proper coordination among the different departments Analyze the nature of the group

If exhibits are involved, the hotel or motel should determine its liability for them An exhibit area should be secured when exhibitors and viewers are not present

If exhibits are involved, the hotel or motel should determine its liability for them A spot-check of empty containers and cartons as they are removed from the exhibit area during set up may deter or discover the attempted theft or exhibits

Badge system One exit should be established for the control of hand-carried items to remove by exhibitors from the exhibit area Security personnel should be alerted to people found in guestroom areas who seem to be loitering or present without a legitimate reason

Electrical outlets/devices Platforms Exits Flags/Banners

Emergency Other properties