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A Manager cant engage in a true counseling process due to role conflict lack of training
What is Counseling
A dynamic process that involves a professionally trained counselor assisting a client with a particular concern. (Nystul, Michael, 1999) A supportive process by a helper to help an employee define and work through personal problems or organizational changes that affect job performance.
COUNSELING emphasizes resourcing own strengths, rather than finding solutions, fixing the problem, changing someone else.
What is Counseling
Explore, express and come to terms with his/her feelings; Gain a clearer understanding of his/her motives, values and aspirations; Draw on his/her own resources to cope more effectively. In sum, the purpose of counseling is to help someone to help himself/herself.
Counseling as an Art
It is flexible and creative process whereby the counselor adjusts the approach to the unique and emerging needs of the client. Giving of oneself (counselor): concern and support as they empathize with their client. Communicating intense emotion is an art that must be developed over time.
Counseling as a Science
Provides a balance to the art of counseling by creating an objective dimension to the counseling process. Differentiate professional counselors from nonprofessional helpers. Requires the counselor to have the skills to formulate objective observations and inferences, test hypotheses and build theories.
Counseling as Storytelling
People organize information in terms of stories about themselves Howard (1991) and Sexton and Whitson (1994) noted that narrative (or storytelling) methods for understanding human behavior have become increasingly popular in psychology. Clients own language as opposed to psychological jargon
Focus
Clients Problems Goals Treatment Approaches Setting
Developmental
Problems of living
Remediative
Complex and may involve diagnostic procedures Short and long term goals
Psychotherapeutic Private practice, mental health centers & hospitals
Short term
Preventive approaches & counseling strategies Schools, churches and mental health clinics
Informal Helping
Tend to be subjective,
Distinction of Counseling
Advice give direct advice/suggest alternatives for solutions on what is supposed to be done Guidance not directly stating what has to be done, but looking at where one can guide the employee to open his mind to other ways of looking at things. Therapy overlaps with counseling. However, time period is longer and the distant past is explores in greater depth.
Counseling in Organizations
Interface among the needs of the: INDIVIDUAL CLIENT - work through stresses within the work environment & personal issues brought into the THE COUNSELOR be able to carry out his role balancing client & organizational needs. ORGANIZATION know & minimize barriers to optimum organizational performance through its people.