DEMING PHILOSOPHY

NAVDEEP SINGH

Main architect for introducing Total Quality into Japan Born 1900 Graduated in Electrical Engineering PhD in mathematical physics Became statistician for US govt. Sent by US govt. to Japan after WWII to advise on Japanese census.

Demings Background

Demings Philosophy

Quality is about people, not products Suggested quality concept for designing product Management need to understand nature of variation and how to interpret statistical data Promoted importance of leadership 85% of production faults responsibility of management, not workers Enumerated a 14-point management philosophy

Product Development Cycle

1. 2. 3. 4.

5.

Design the product. Make it. Try to sell it. Do consumer research and test the products uses. Redesign start the cycle all over again.

Achieving Quality

Companies should direct efforts towards:

Innovation of products Innovation of processes Improvement of existing products Improvement of existing processes

Demings 14-point Management Philosophy

1.

Create constancy of purpose for continual improvement of products

Create constancy of purpose for improvement of systems, products and services, with the aim to become excellent, satisfy customers, and provide jobs. Reduced defects and cost of development.

2.

Adopt a commitment to seek continual improvements

Constantly and forever improve the system development processes, to improve quality and productivity, and thus constantly decrease the time and cost of systems. Improving quality is not a one time effort.

3.

Switch from defect detection to defect prevention

Cease dependencies on mass inspection (especially testing) to achieve quality. Reduce the need for inspection on a mass basis by building quality into the system in the first place. Inspection is not the answer. It is too late and unreliable it does not produce quality.

4.

In dealing with suppliers one should end the practice of awarding business on price. Move towards quality of product, reliability of delivery and willingness to cooperate and improve. Build partnerships.

Minimize total cost. Move towards a single supplier for any one item or service, making them a partner in a long-term relationship of loyalty and trust.

5.

Improvement is not confined to products and their direct processes but to all supporting services and activities

All functions in an organization need to become quality conscious to deliver a quality product.

6.

Train a modern way.

Institute training on the job. Everyone must be trained, as knowledge is essential for improvement.

7.

Supervision must change from chasing, to coaching and support.

Institute leadership. It is a mangers job to help their people and their systems do a better job.

8.

Drive out fear and encourage two-way communication.

Drive out fear, so that everyone may work effectively. Management should be held responsible for the faults of the organization and environment.

9.

Remove barriers between departments

Break down barriers between areas. People must work as a team. They must foresee and prevent problems during systems development and use.

10.

Do not have unrealistic targets

Set realistic targets. Do not place people under unnecessary pressure by asking them to do things which are not achievable. Eliminate slogans, exhortations, and targets that ask for zero defects, and new levels of productivity. Slogans do not build quality systems.

11.

Eliminate quotas and numerical targets

Eliminate numerical quotas and goals. Substitute it with leadership. Quotas and goals (such as schedule) address numbers - not quality and methods.

12.

Remove barriers that prevent employees having pride in the work that they perform

Remove barriers to pride of workmanship. The responsibility of project managers must change from schedules to quality.

13.

Encourage education and self-improvement for everyone

Institute and vigorous program of education and selfimprovement for everyone. There must be a continuing commitment to training and educating software managers and professional staff.

14.

Publish top managements permanent commitment to continuous improvement of quality and productivity

THANKS