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Check-Out/Settlement Process
Departure Procedures
Departure Procedures
(continued)
Check for mail, messages, and faxes Check for safe deposit box or in-room safe keys Secure the room key/keycard Update the rooms status Inquire about the guests stay and experience Ask the guest to complete a guest satisfaction survey
Methods of Settlement
Direct billings
Travel agency accounts Bad check accounts
2005, Educational Institute
Skipper accounts
Disputed bills
Account Aging
30 dayscurrent
60 daysoverdue
90 daysdelinquent
Help managers understand their guests Help managers determine guest trends Creating the guest history record one of the last steps in the check-out and account settlement process Help hotels provide better guest service Marketing and sales division uses them to create mailing lists Help managers determine the geographic distribution of guest addresses, which helps in advertising efforts
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