Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
WHAT IS COMMUNICATION??
Process Transmission/Exchange
Sharing Information
IMPORTANCE OF COMMUNICATION
The way we communicate with others and with ourselves ultimately determines the quality of our lives - Anthony Robbins
IMPORTANCE OF COMMUNICATION
Society
Business Workplace
IMPORTANCE OF COMMUNICATION
Self (Leadership)
Family (Relationships)
IMPORTANCE OF COMMUNICATION
Society
Business
Workplace
BARRIERS IN COMMUNICATION
The single biggest problem in communication is
the illusion that it has taken place. - George Bernard Shaw
BARRIERS IN COMMUNICATION
Listening Barriers
Speaking Barriers
Inconsistency
Lack of Clarity
Not Understanding the Receiver
BARRIERS IN COMMUNICATION
Other Barriers
Distractions
Poor Listening Skills
EFFECTIVE COMMUNICATION
There is all the difference in the world between
having something to say and having to say something. - John Dewey
EFFECTIVE COMMUNICATION
Avoid Noise Organizing Thoughts Actions Speak greater than Words Be Concise Translate for the Audience
Listen Carefully
Negotiate
REFLECT
Errors in Communication
Tone/Accent
Expression Medium
EFFECTIVE COMMUNICATION
Use I Messages
E.g.
I feel I dont know the whole truth I think you have potential to do much better
EFFECTIVE COMMUNICATION
I wish you would call me more often. Sometimes I feel I am not being listened to I feel hurt/irritated when you do this. I think we can try a different idea. I feel I do all the work here. I need to Me time now.
TYPES OF COMMUNICATION
Verbal
Oral Written
Non Verbal
TYPES OF COMMUNICATION
Non Verbal Communication
ACTIVE LISTENING
Handy
Tips
Empathy
Interpret and Clarify
ACTIVE LISTENING
Not sure nauntil you know him/her well. Till then you can only guess or ASSUME!!
You also CANNOT know this by just looking at a person for a few days..not until you understand him/her
Avoid excessive interpretation When in doubt, ASK Tell the truth, politely Appreciate and then continue
MORALITY IN COMMUNICATION
ASSERTIVENESS
Assertive Behavior:
Standing for own rights w/o infringing on others "I win; you win
Passive/Nonassertive Behavior:
Giving up own rights and defers that of another person "I lose; you win
Aggressive Behavior:
Standing for own rights w/o regard for others "I win; you lose"
ASSERTIVENESS
Learn to say
NO
TIME MANAGEMENT
Coveys Four Quadrant TODO Due Soon Not Due Soon
Important
Not Important
TIME MANAGEMENT
Get
Started a Routine
Maintain Dont
Divide Write
Things Down
Prioritize Set
TIME MANAGEMENT
Plan
Have Take
Organize Outsource
Meetings
Do
Not Disturb
TIME MANAGEMENT
Time Wasters:
Procrastination
Poor
Organization
Meetings
Ineffective Failing
to Delegate Priorities
Lacking
TIME MANAGEMENT
80
20 Rule
This argues that typically 80% of unfocussed effort generates only 20% of results. The remaining 80% of results are achieved with only 20% of the effort.
DECISION MAKING
Cookies
(ppt)
DECISION MAKING
Constructive Good
Environment
Communicate
DECISION MAKING
Constructive
Environment
Objective Process
Good
Alternatives
DECISION MAKING
Explore Alternatives
Risk
Implication
Verify
Communicate & Act
THANK YOU!!
aparna@asteya.net aasteya@gmail.com
GROUP COMMUNICATION
Avoid!!!
Group Think Ganging Up Venting Talkative vs. Quiet Group Conflict Over Preparation
GROUP COMMUNICATION
Remember
Watch Yourself Read & Prepare Respect Control Acknowledge Beware of isms
GROUP COMMUNICATION
Remember
ASSERTIVENESS
Be Assertive in Five Simple Steps
Stick to factual descriptions Dont exaggerate, just describe Use I Messages When you [their behaviour], I feel [your feelings] When you [their behaviour], then [results of their behaviour], and I feel [how you feel]
ASSERTIVENESS
Benefit:
Assertive communication can strengthen your relationships, reducing stress from conflict and providing you with social support when facing difficult times.
ATTITUDE
Shun
ATTITUDE
Embrace