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E-government is more than a simple digitalization of government through the use of information communication technologies (ICTs). It is a whole-of-government transformation towards efficient, effective and citizen-centric service delivery. E-governance is moving one step further to establish the integral framework for transparent, accountable and trust-based decision-making processes for such service delivery.

Online Services under National eGovernance Plan

Income Tax Passport/VISA Company Affairs Central Excise Pensions Land Records Road Transport Property Registration Agriculture Municipalities Gram Panchayats (Rural) Police Employment Exchange E-Courts

MCA21 (The Ministry of Corporate Affairs)

The Ministry of Corporate Affairs (MCA), Government of India, has initiated the MCA21 project, which enables easy and secure access to MCA services in an assisted manner for corporate entities, professionals, and general public. The MCA21project is designed to fully automate all processes related to enforcement and compliance of the legal requirements under the Companies Act, 1956. The project further seeks to achieve inter-operability with the National e-Governance Services Delivery Gateway (NSDG), which will help extend MCA services to businesses via multiple front-end delivery channels, and which will also help provide other value-added services over and above the base services offered by MCA21.

The Government of India, in recognition of the long-felt need for efficiency in government processes and service delivery mechanisms, has included e-Office as a core mission mode project (MMP) under the National eGovernance Plan (NeGP). It is estimated that this MMP has the potential of targetting over 2 lakh users. This MMP aims at significantly improving the operational efficiency of the Government by transitioning to a "Less Paper Office".

The objectives of the MMP are:

To improve efficiency, consistency and effectiveness of government responses To reduce turnaround time and to meet the demands of the citizens charter To provide for effective resource management to improve the quality of administration To reduce processing delays To establish transparency and accountability

Bhoomi (meaning land) is the project of on-line delivery and management of land records in Karnataka. It provides transparency in land records management with better citizen services and takes discretion away from civil servants at operating levels. The Revenue Department in Karnataka, with the technical assistance from National Informatics Centre (NIC), Bangalore, has built and operationalized the BHOOMI system throughout the state. The BHOOMI has computerized 20 million records of land ownership of 6.7 million farmers in the state.

BHOOMI has reduced the discretion of public officials by introducing provisions for recording a mutation request online. Farmers can now access the database and are empowered to follow up. In the BHOOMI project, a printed copy of the RTC can be obtained online by providing the name of the owner or plot number at computerized land record kiosks in 177 taluk offices, for a fee of Rs.15. A second computer screen faces the clients to enable them to see the transaction being performed. A farmer can check the status of a mutation application on Touch Screen Kiosks. If the revenue inspector does not complete the mutation within 45 days, a farmer can now approach a senior officer person with their grievance.

The new system has brought about a sea change in the way land records are maintained and administered in the state. The system has not only simplified the process of record keeping but has also provided many collateral benefits. This governance model has proven to be financially self-sustainable. It has become a trendsetter for e-Governance projects in the state as well as other parts of the country.

In the next phase of BHOOMI, the LAND RECORDS ON WEB has be established wherein, all the taluk databases are getting uploaded to a web-enabled central database so as to allow the private agencies to set up the village level kiosk to download the land records documents at the village and issue to the farmers. In this Private Public Participation (PPP) model, all the stakeholders will be benefited in land records delivery.

1.What is Pahani(RTC) ? 2.Why is Pahani required ? 3.What does Pahani contain? 4.How to get the Pahani ? 5.How is the computerised RTC different from manual RTC ? 6.What are the benefits of computerisation to the Public ? 7.What happens if I take manually written RTC in Computerised Taluk ? 8.What is Mutation ?" 9.Is there any difference in Land Records Updation Process after Computerisation ? 10.When does the Owner name and his details Change ? 11.How to bring New Owner's name or change the owner's details in the RTC ? 12.What is Objection and how to raise it ? 13.When does crop data change in RTC ? 14.What to do if crops information is wrong in RTC ?

E-seva project in AP
Looking at 'service' from the citizens' point of view, the Government of Andhra Pradesh seeks to redefine citizen services through eSeva, using state-of-the-art technologies. eSeva builds on the success of the TWINS pilot project launched in Banjara Hills, Hyderabad, in December 1999.

Features of E-Seva
51 eSeva centres (with 400 service counters) spread over the Twin Cities and Ranga Reddy District. All service counters are facilitated with an electronic queuing system. Operating from 8.00 am to 8.00 pm, on all working days and 9.00am to 1.00pm on holidays (Second Saturdays & Sundays). 'One-stop-shop' for over 66 G2C and B2C services. No jurisdiction limits - any citizen in the twin cities can avail of the services at any of the 51 eSeva service centres. Online services: eForms, eFiling, ePayments. Payments by cash/cheque/DD/credit card/Internet.

eSeva offers a wide spectrum of citizen-friendly services.

Payment of Utilities Bills Electricity bills Water and sewerage bills Telephone bills (BSNL & TATA Tele Services) Property Tax Sales Tax B2C Services ATM: Cash withdrawals and deposits ATM: Issue of statements of account Mutual Funds: Collection of applications Mutual Funds: Transfer of shares Cell Phone Bill Payments

Certificates Registration of births / deaths Issue of birth / death certificates Registration Department : Issue of encumbrance certificates Issue of Caste/Nativity Certificates Labour Department License New Registration License Renewal

Reservation Reservation of APSRTC bus tickets HMWSSB: Reservation of water tanker Tourism: Reservation of tickets/ accommodation Internet Services internet-enabled electronic payments Downloading of forms and Government Orders (GOs) Filing of applications on the web Receipt of complaints or requests in connection with citizen services