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Explained
eGovernance
Employing
W3H
Just possessing Information & Communication Technology (ICT)Tools is not enough. It may make your life more complex unless you are clear about
Why, when, where & how to use these powers to get what we want in the simplified way.
Our Transformations
Third Wave Information Revolution, which in turn triggered the concept of eGovernance
SMART Governance with focus around citizens, and prefixed with e (usage of ICT tools to achieve desired objectives ) is e-Governance.
e-Governance Mission
Partnership between various stake holders with objectives as follows : e - Citizen : To receive govt. services, access them on line 24x7x365 days , and participate in governance process : To access Govt. services, for faster economic development, and participation in value addition to govt. services
e - Business
e Employees : For better communication / understanding, Increased productivity, participation in strategic planning e Government : To Increase productivity / efficiency, build good relationships with others for good governance.
In the format convenient to them at the place of their choice Transparency about the decision making processes Simplification of procedures of information access To minimize the total processing time for requested actions
An example
Technology should facilitate citizen to make payments of utility bills (electricity bill, telephone bill or water bill) at one place or automate the payment through bank. It should further facilitate the citizens to interact with the concerned agencies for queries / clarifications / adjustments etc.
( Aim should be to provide Single window service 24 X 7 X 365 )
e-Governance is a Process
An Illustration : Development of Computerised Databases and Dissemination of Information through normal
channels or Web technology is e-Government Enforcement of laws for timely delivery of services to citizens, Business and other Govt.offices through Internet or Intranet is eGovernance
E-Governance Applications
Few examples, where citizens interface with Government :
Delivery of Products (BSNL Directory distribution) Delivery of Services (Hospital, Police, Post) Delivery of Information (Govt. schemes, RTI matter) Online Transactions (Applying for Driving License)
Citizen Services Employment Bridging the Digital Divide Revenue Postal Health Education Justice Trade Public Grievances Human Rights etc
Use of email, internal networking Intranet setup for internal activities Allowing public access Enabling 2-way communication Enabling online transactions by Citizens Enriching digital democracy Integrating with other applications / SSO
e-Governance : Challenges
The key challenges with e-Governance are not the TECHNOLOGY issues but, they are the ORGANIZATIONAL issues
e-Governance : Challenges
Realistic Needs Analysis Redefining rules and procedures for data collection, processing, storage, dissemination, and decision making
e-Governance : Challenges
e-Governance : Challenges
Infrastructure
(Just acquiring computers is not enough. People should be aware of their potential and should acquire skill of using them optimally )
Problem of priority (There are other important issues) Infrastructure (lack or unavailability thereof) Diversity (Different languages and regions) Over powering (IT expert sector) Low quality of input (hence) Low quality of output ( Garbage in / garbage out)
Words of Caution
Technology helps to reach the un-reached, but it can make the things worse through digital divide. There is the fear of emergence of an elite group who only may be the ultimate beneficiaries of successful technology application
Where do we stand ?
In Countries such as USA, Singapore, Norway,
Sweden, online Govt. services are high. In Britain, New Zealand, South Korea even the general usage of internet is less when compared. Internet usage in India too growing and many state governments are going online.
What is lacking ?
NOT e-Governance!
We need to adopt a holistic approach!
What is e-government ?
It is the transformation of government to provide
Efficient Convenient & Transparent
Services to
IT enabled delivery of services for masses - Public Information & Facilitation (G2C)
IT Vision for the Sectoral Development
1. 2. 3.
4.
Have a clear vision and prepare action plan. Choose projects that fit in action plan, if you cant, make them fit in. Large e-Governance systems have to be divided into manageable logical modules, each with a goal that supports overall objective of eGovernance. ICT provides solution for plugging such components to a great extent, even if the modules are developed on different platforms. There is need to contain cost by developing portable / replicable modules, which can be reused across different government.
Implementation
Problems in implementation
Budget constraints Too many disjointed efforts Lack of Infrastructure Digital Divide Shortage of Champions Local Language Interface No architecture and standards Too little benefits
eGov Applications
etc
http://mit.gov.in/content/national-e-governance-plan
The NeGP aims at improving delivery of Government services to citizens and businesses with the following vision:
Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realize the basic needs of the common man.
e-Governance approach in India The National e-Governance Plan (NeGP) Core Infrastructure
National eGovernment Intranet (NICNET, ERNET etc.) State wide Intranets National eGovernment Data Center State Data Centers Security Infrastructure Resource Centre for E-Governance GIS National Spatial Data Infrastructure Language Resource Centre
(CM- Chief Minister, CS Chief Secretary, DIT Dept of IT, GoI, PeMT Project Governance Mission Team, SeMT State eGovernance Mission Team)
Stronger laws
Stronger and more effective laws and rules related to usage of ICT will have to be formulated, and strongly implemented. This presupposes the adoption and use of security measures more particularly empowering and training judiciary and law enforcement manpower with the knowledge and use of cyber forensics and digital evidencing.
To conclude
E-governance is an evolutionary phenomenon, and requires a change in the mindset of one and all citizen, executives and the government.
With the support of the Internet, the government processes defined by specializations can be made efficient, effective, and citizenfriendly. There are many challenging issues lying ahead. Security is the main concern, both for the Government and for citizens. Redefining rules and procedures, information transparency, legal issues, infrastructure, skill and awareness, access to right information, inter-departmental collaboration, tendency to resist the change in work culture, are the main concerns for the government to address.