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SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE

Personality & Character Ethics


Character Ethics
Foundation of success are things like

integrity, humility, fidelity, courage, justice, patience. There are basic principles of effective living and one can experience true success and enduring happiness by integrating these principles into their basic character

Personality Ethics
Focus more on personality Public image, attitude, behaviour,

communication skills etc.

Ethics Personality and Character


Personality Ethic
Success is a function of personality, of public image, of attitudes and behaviors, skills and techniques, that lubricate the processes of human interaction.

Character Ethic
Success depends on things like integrity, humility, fidelity, temperance, courage, justice, patience, industry, simplicity and modesty.

Although image, techniques and skills can influence your outward success, the weight of real effectiveness lies in good character

Power of Paradigm
Paradigm comes from a greek word. Means model,theory,perception,assumption or frame of reference. How we see the world?
We assume the way we see things is the way they are. Paradigms are the source of our attitudes and behaviours.

Paradigm Shift
Seeing and Being

Principle Centered Paradigm

Act as lighthouse. Principles are natural laws that cannot be broken. Principle of fairness, integrity and honesty, human dignity, potential Universally applicable

Principles are fundamental guidelines for human conduct that are proven to have enduring, permanent value. Principle of Growth and Change: step by step

The Way we see the problem is the problem.

Habit
We are what we repeatedly do Excellence ,then ,is not an act ,but a habitAristotle

Knowledge
Skill Desire

What to, Why to


How to Want to

EFFECTIVE HABITS

Knowledge (what to, why to)

HABITS
Skills (how to) Desire (want to)

The Maturity Continuum

Effectiveness
P/PC Balance : The Principle of Effectiveness Goose and golden egg Relative /relationship Production The desired results produced Production Capability Maintaining, preserving and enhancing the resources that produces the desired results

Three Kinds of Assets


Physical Assets
Financial Assets Human Assets

Character & Personality


Although image, techniques and skills can influence your outward success, the weight of real effectiveness lies in good character.

Character & Competence


Character A person with high character exhibits integrity, maturity and an Abundance Mentality. Competence A person with high competence has knowledge and ability in a given area. As people balance these two elements, they build their personal trustworthiness and their trust with others.

Character & Competence

Character

Competence

CHARACTER

COMPETENCE

Integrity Maturity Abundance Mentality Interdependency

Technical skills Qualifications Knowledge Experience

JUDGEMENT

The Seven Habits of Highly Effective People 1. Be Proactive


Private Victory 2. Begin with the End in Mind 3. Put First things First 4. Think Win/Win 5. Seek First to Understand, Then to Be Understood 6. Synergize 7. Sharpen the Saw Renewal Public Victory

Habit One : Be Proactive The Habit of Personal Vision


Theories of Determinism Reactive people blame their attitude and behavior on things they think they cannot control. They respond to stimulus, often attributing their behavior to three determinants : Genetic - Traits we inherited Psychic - Our upbringing Environmental - Our surroundings

Habit One : Be Proactive The Habit of Personal Vision


Responsibility Response + Ability
Effective people take responsibility of their own actions. Their behavior is a product of their own decisions.

Habit One : Be Proactive The Habit of Personal Vision


Reactive Behavior Reactive people allow outside influences (moods, feelings or circumstances) to control their responses.

Stimulus

Response

Habit One : Be Proactive The Habit of Personal Vision


Proactive Behavior Proactive people use the margin of freedom to make choices that best apply their values. Their freedom to choose expands as they wisely use the space between stimulus and response.

Stimulus

Freedom to Choose According to Values

Response

PROACTIVE MODEL
Stimulus

Freedom to Choose

Response

SelfAwareness

Independent Will

Imagination

Conscience

BE PROACTIVE
I can forgive, forget, and let go of past injustices

I choose my attitude, emotions, and moods


Im the creative force of my life

Im aware that Im responsible

Reactive
There is nothing I can do Thats just the way I am He makes me so mad They wont allow that I have to do that I must If only

Proactive
Lets look for alternatives
I can choose a diff approach

I control my own feelings I can create an effective presentation I choose I prefer I will

Habit 1: Be Proactive (Principle of Personal Vision)


Proactive Focus Circle of Concern Reactive Focus

Circle of Influence
Where do you focus your time and energy? Proactive people focus their efforts in the Circle of Influence. Reactive people focus their efforts in the Circle of Concern.

Direct Control
Indirect Control

No Control

Habit One : Be Proactive The Habit of Personal Vision


Characteristics of a Proactive Person Respond according to values Accept responsibility for their own behavior Focus on their Circle of Influence Makes and keeps commitments and promises.

Habit Two Begin with the End in Mind


The Habit of Personal Leadership
Mental Creation Precedes Physical Creation To start with a clear understanding of your destination. Write your MISSION STATEMENT Logotherapy Choose a Life Center

Habit 2: Begin with an end in Mind (Principle of Personal Leadership)

Mental Creation

Physical Creation

Most endeavors that fail, fail with the first creation. Leadership is the first creation and Management is the second

creation. Management is doing things right but Leadership is doing the right things.

Peak Performers: They win because they visualize their victory

At The Centre
Whatever is at the centre of our life will be the source of our Security, Guidance, Wisdom and Power.

Alternative Centers Spouse Centeredness Family Centeredness Money Centeredness

Work Centeredness
Possession Centeredness Pleasure Centeredness Friend/Enemy Centeredness. Religion Centeredness

A persons center is a combination of these and/or other centers.

Define Leadership & Management


Leadership deals with Direction
Management deals with Speed, Co-ordination, Logistics in moving in that direction

Habit Three Put First things First


The Habit of Personal Management
Importance An activity is importance if you personally find it valuable, and if it contributes to your mission values and high-priority goals. Urgency An activity is urgent if you or others feel that it requires immediate attention.

Urgent

Not Urgent

I
Important
. . . Crisis Pressing problems Deadline-driven projects, meetings, preparations

II
. . . . . . . Preparation Prevention Values clarification Planning Relationship building True re-creation Empowerment

Not Important

III
. . . . . Interruptions, some phone calls Some mail, some reports Some meetings Many proximate, pressing matters Many popular activities

IV
. . . . . . Trivia, busywork Some phone calls Time wasters Escape activities Irrelevant mail Excessive TV

Habit 3: Put First Things First (Principles of Personal Management)

P1s

Importance Vs. Urgency Effective Management is putting first things first Urgent Matters are usually visible Important Matters contribute to our mission Effective People stay out of III & IV

The Habit of Personal Management


URGENT Crises Managemen t IMPORTANT NOT URGENT Attach to Mission

NOT IMPORTANT

Distraction s

Time Wasters

The Time Quadrants


Q 1, The Procrastinator

Often things just happen in life and we need to deal with them like being sick and not being able to work on an assignment until the last minute, however, we are often the cause of many of the Q1 headaches because we put off doing important things until the last minute and they then become urgent. Too much life in Q1 = Stress, Burnout, Mediocre Performance

Group Exercise complete task on

Habit Three - Put First things


First

The Habit of Personal Management


Effective people have genuine Quadrant 1 crises and emergencies that require their immediate attention, but the number is comparatively small. They keep P and PC in balance by focusing on the important, but not urgent, activities of Quadrant II

Quadrant 3. The Yes Man/Woman


The yes man/woman is often

characterized by responding to other peoples every whim. This quadrant is jam packed full of things that are very important to other people but not to you. Results of spending too much time in Q3 =

Reputation for being a pleaser, Lack of discipline, Feeling like a doormat

How many of us fall into this

category?

Quadrant 4. The Slacker


This is the category of

waste and excess. These activities are neither urgent or important. Results of spending too much time in Q4 =

Lack of responsibility, Feelings of Guilt, Flakiness.

How many of us fall into

this category?

Quadrant 2.
The Prioritizer
This is the category of things that

are important but not urgent. Q2 is the quadrant of excellence where things are done and organized before they become urgent and a stress in our lives. Results of spending time living in Q2 = Control of your life, Balance, High performance. How many of us fall into this category?

Quadrant 2

questions

What one thing could you do in your personal/professional life that would make a tremendous difference ?

Habit Three - Put First things


First

The Habit of Personal Management


Put First things First involves a six-step, QII process That will help you act on the basis of importance. Importance, in the context of Put first things First, is defined By your mission statement and confirmed by your conscience. The six steps can be used in weekly planning or as often as needed.
Connect to Mission Review Roles Identify Goals

Organize Weekly

Exercise Integrity

Evaluate

Habit Three - Put First things


First

The Habit of Personal Management


Things which matter most must never be at the mercy of things which matter least.

The Key is not to prioritize your schedule but to schedule your priorities.

Habits Four, Five & Six

These are the habits that lead to interdependent relationships. Habit Four : Think Win-win The attitude of seeking solutions, so that every one can win. Do this by communicating. This is done by Habit Five

Habit Five : Seek first to understand, then to be understood Habit Six : This is the habit of creative co-operation - Synergy This happens when two sides in a dispute work together to come with a solution which is better than what either side initially proposed.

Habit Four Think Win-Win


The Habit of Interpersonal Leadership
SIX PARADIGMS OF HUMAN INTERACTION

Win-Win

Win-Lose

Lose-Win

Lose-Lose

Win

Win-Win or No-Deal

Habit Four - Think Win-Win


The Habit of Interpersonal Leadership

Win-Win : People who choose to win and make sure others also win practice win-win. People with a win-win paradigm take time to search for solutions that will make them happy and simultaneously satisfy others. Characteristics Seeks mutual benefit Is cooperative, not competitive Listens more, stays in communication longer, and communicates with more courage.

Habit Four - Think Win-Win


The Habit of Interpersonal Leadership

Win-Lose : People with a win-lose mindset are concerned with themselves first and last. They want to win, and they want others to lose. They achieve success at the expense or exclusion of anothers success. They are driven by comparison, competition, position, and power. Characteristics Is very common scripting for most people Is the authoritarian approach. Uses position, power, credentials, possessions, or personality to get the Win.

Habit Four - Think Win-Win


The Habit of Interpersonal Leadership

Lose-Win : People who choose to lose and let others win show high consideration for others, but lack the courage to express and act on their feelings and beliefs. They are easily intimidated and borrow strength from acceptance and popularity. Characteristics Voices no standards, no demands, no expectations of anyone else. Is quick to please or appease. Buries a lot of feelings.

Habit Four - Think Win-Win


The Habit of Interpersonal Leadership

Lose-Lose : People who have a lose-lose paradigm are low on courage and consideration. They envy and criticize others. They put themselves and others down. Characteristics Is the mindset of a highly dependent person. Is the same as a no win because nobody benefits. Is a long-term result of a win-lose, lose-win, or win.

Habit Four - Think Win-Win


The Habit of Interpersonal Leadership

Win : People who hold a win paradigm think only of getting what they want. Although they dont necessarily want others to lose, they are personally set on winning. They think independently in interdependent situations, without sensitivity or awareness of others. Characteristics Is self-centered. Thinks me first. Doesnt really care if the other person wins or loses. Has a Scarcity Mentality.

Habit Four - Think Win-Win


The Habit of Interpersonal Leadership

Win-Win or No Deal : Win-Win or No Deal is the highest form of win-win. People who adopt this paradigm seek first for win-win. If they cannot find an acceptable solution, they agree to disagree agreeably. Characteristics Allows each party to say no. Is the most realistic at the beginning of a relationship or business deal. Is the highest form of Win.

Habit Four Think Win-Win


The Habit of Interpersonal Leadership
FOUR DIMENSIONS OF WIN-WIN
Integrity,Maturity,Abundance Mentality

Character Relationships
Trust, EBA

Mutual Commitment

Agreements Systems & Processes


Deep Understanding of Issues & Concerns

Habit Four Think Win-Win


The Habit of Interpersonal Leadership
1 Win-Win Character
Integrity People of Integrity are true to their feelings, values and commitments. Maturity Mature people express their ideas and feelings with courage and with consideration for the ideas and feelings of others. Relationships Abundance Mentality People with an Abundance Mentality believe that there is plenty for everyone.

Habit Four Think Win-Win


The Habit of Interpersonal Leadership
2 Win-Win Relationships
Demonstrate consistent actions that convince people that they have a well-earned reputation for honesty, integrity and loyalty. Their actions are consistent with their behaviour, decisions and position. Believe in the best of other people Disclose help others understand their positions, behavior and decisions. Communicate clear expectations. Seek other ideas and listen with empathy. Are accurate, timely and honest in communication. Treat people with respect and respond to others needs. Focus on the positive, but provide constructive feedback on improvement areas.

Habit Four Think Win-Win


The Habit of Interpersonal Leadership
3 Win-Win Agreements
Elements of Win-Win Agreements
Desired Results : Clarify the end in mind, objectives and outcome.
Guidelines : Specify boundaries and deadlines for accomplishing the results. Resources : List the human, financial, technical or organizational resources available for accomplishing the desired results. Accountability : Identify the standards and methods of measurement for progress and accomplishment. Consequences : Determine the result (s) of achieving or not achieving win-win.

Habit Four Think Win-Win


The Habit of Interpersonal Leadership
4 Win-Win Systems and Processes
You can best achieve win-win solutions with win-win systems and processes. But if Changing your systems to win-win feels overwhelming and out of reach, remember to work from the inside out. As you first develop a win-win character and then Win-Win Agreements and relationships, you will expand your Circle of Influence and be Able to work on processes.

Habit 4: Think Win-Win (Principles of Interpersonal Leadership)


Think Win-Win is a frame of mind that seeks mutual benefit in all human interactions
Win-Win Is A courageous effort Win-Win Is Not Always being nice

The best way to get to interdependent relationships


A philosophy of human interaction supported by an Abundance Mentality A character-based code for interactions

Always achievable
A manipulative effort

A personality-based thought pattern

Habit 5 Seek First to Understand.

Being genuinely interested in seeking another persons point of view whether or not you agree Attitude of openness

Skill of empathetic listening


Helps search for mutually beneficial alternatives

Habit Five
-Seek First to Understand, Then to Be Understood

The Habit of Empathic Communication


Ignoring Making no effort to listen Pretend Listening Making believe or giving the appearance you are listening Selective Listening Hearing only the parts of the conversation that interest you. Attentive Listening Paying attention and focusing on what the speaker says, and comparing that to your own experiences. Empathic Listening Listening and responding with both the heart and mind to understand the speakers words, intent and feelings.

Habit 5: Seek First to Understand, then to be Understood (Principles of Empathic Communications)


To interact effectively and to influence,

you need to understand first Diagnosis must precede prescriptions


Effective people focus first on listening to

7%

understand and not on listening to reply.


Effective people listen with empathy

38% 55%

unlike defective people who have no genuine desire or interest in anyone else but himself/herself.
In order to Win-Win, you need to first

Non-verbal Sounds (How we say) Words we use

understand

The one who listens does the most work, not the one who speaks

Habit 5: Seek First to Understand, then to be Understood (Principles of Empathic Communications)

Repeat verbatim just words not feelings Rephrase content summarize meaning in your own words Reflect feelings capture feelings in your own words Rephrase content and reflect feelings express both in your own words Discern when empathy is not necessary or appropriate
The key to listening is with the eyes and the heart

Habit Six Synergize


The Habit of Creative Cooperation

Synergy

The whole is greater than the sum of its parts.


Synergy takes place when two or more people produce more together than the sum of what they could have produces separately.

Habit Six - Synergize


The Habit of Creative Cooperation
To Synergize is Results-oriented, positive synergy Examining exploring, seeking diverse perspectives openly enough to alter or complete your paradigm Cooperating Having a mutually agreed-upon end in mind. Worth the effort and highly effective A process. To Synergize is Not A brainstorming free-for-all. Accepting others ideas as full truth.

Win-lose competition. Group think (giving in to peer pressure). Always easy. Only a negotiation technique.

LEVELS OF COMMUNICATION
High Synergistic (Win/Win)

TRUST

Respectful (Compromise)

Defensive (Win/Lose or Lose/Win)


Low Low

COOPERATION

High

Habit Six - Synergize


The Habit of Creative Cooperation

Problem or Opportunity

Synergize
Habits 4,5, & 6 The Action and Process

Third Alternative

SYNERGY

The Result

Habit Six - Synergize


The Habit of Creative Cooperation

Anger Defensiveness Fear

Anxiety Fixation

Jealousy Ego

Habit Six - Synergize


The Habit of Creative Cooperation

The essence of synergy is valuing the differences. Valuing the differences does not imply that individuals approve of or agree with differences; however it does mean that people respect differences and view them as opportunities for learning. The differing opinions of others and their viewpoints, perspectives, talents and gifts are valuable when seeking solutions. These differences enable you to discover and produce things together that you would much less likely discover and produce individually. At what level do you value the differences ?

Habit Six - Synergize


The Habit of Creative Cooperation

Celebrate Value

Accept
Tolerate

Habit Seven - Sharpen the Saw


The Habit of Renewal

Sharpen the Saw is a daily process of renewing for four dimensions of our nature : Physical, Mental, Spiritual and Social / Emotional. These four dimensions sustain and increase our capacities and help us discipline our mind, body and spirit. This daily private victory is a victory over self. Not only does the daily Private victory stimulate growth, but it also helps us to achieve the Public Victory. As we achieve these victories through renewal, we cultivate and nurture the other six habits.

Habit 7: Sharpen the Saw (Principles of Balanced Self-Renewal)

This is a daily process of renewing four dimensions of our nature


A Private Victory and is a victory over self

Quadrant II activity and hence a must


Physical Exercise Mental Reading

Spiritual Core Values and Mission Statement


Social Relationship with others

FOUR DIMENSIONS OF RENEWAL


Exercise, Nutrition, Stress Management

PHYSICAL

Reading, Visualizing, Planning, Writing

MENTAL

SOCIAL/EMOTIONAL
Service, Empathy, Synergy, Intrinsic Security

Value Clarification & Commitment, Study & Meditation

SPIRITUAL

High

CONSIDERATION

Lose/Win

Win/Win

Lose/Lose

Win/Lose

Low Low

COURAGE

High

PARADIGM SHIFTS
A BREAK FROM TRADITIONAL WISDOM TOWARD 7 HABITS PRINCIPLES

Habit 1 Habit 2 Habit 3

We are a product of our environment and upbringing. Society is the source of our values. Reactive to the tyranny of the urgent. Acted upon by the environment. Win-lose. One-sided benefit. Fight, flight, or compromise when faced with conflict. Differences are threats. Independence is the highest value. Unity means sameness.

We are a product of our choices to our environment and upbringing. Values are self-chosen and provide foundation for decision making. Values flow out of principles. Actions flow from that which is important. Win-win. Mutual benefit. Communication solves problems. Differences are values and are opportunities for synergy.

Habit 4
Habit 5

Habit 6
Habit 7

Entropy. Continuous self-renewal and selfBurnout on one track - typically work. improvement.

SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE


EFFECTIVE PEOPLE
Be Proactive.

INEFFECTIVE PEOPLE
Be Reactive.

HABIT 1

Proactive people take responsibility for their own lives. They determine the agendas they will follow and choose their response to what happens around them.

Reactive people dont take responsibility for their own lives. They feel victimized, a product of circumstances, their past, and other people. They do not see as the creative force of their lives.

SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE


EFFECTIVE PEOPLE
Begin with the End in Mind. These people use

INEFFECTIVE PEOPLE
Begin with No End in Mind.

HABIT 2

personal vision, correct principles, and their deep sense of personal meaning to accomplish tasks in a positive and effective way. They live life based on self-chosen values and are guided by their personal mission statement.

These people lack personal vision and have not developed a deep sense of personal meaning and purpose. They have not paid the price to develop a mission statement and thus live life based on societys values instead of selfchosen values.

SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE


EFFECTIVE PEOPLE
Put First Things First.

INEFFECTIVE PEOPLE
Put Second Things First.

HABIT 3

These people exercise discipline, and they plan and execute according to priorities. They also walk their talk and spend significant time in Quadrant II.

These people are crisis managers who are unable to stay focused on highleverage tasks because of their preoccupation with circumstances, their past, or other people. They are caught up in the thick of thin things and are driven by the urgent.

SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE


EFFECTIVE PEOPLE
Think Win-Win.
These people have an abundance mentality and the spirit of cooperation. They achieve effective communication and high trust levels in their Emotional Bank Accounts with others, resulting in rewarding relationships and greater power to influence.

INEFFECTIVE PEOPLE
Think Win-Lose or Lose-Win.
These people have a scarcity mentality and see life as a zero-sum game. They have ineffective communication skills and low trust levels in their Emotional Bank Accounts with others, resulting in a defensive mentality and adversarial feelings.

HABIT 4

SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE


EFFECTIVE PEOPLE
Seek First to Understand, Then to Be Understood.

INEFFECTIVE PEOPLE

HABIT 5

Seek First to Be Understood.

Through perceptive observation and empathic listening, these nonjudgmental people are intent on learning the needs, interests, and concerns of others. They are then able to courageously state their own needs and wants.

These people put forth their point of view based solely on their auto-biography and motives, without attempting to understand others first. They blindly prescribe without first diagnosing the problem.

SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE


EFFECTIVE PEOPLE
Synergize.

INEFFECTIVE PEOPLE
Compromise, Fight, or Flight.

HABIT 6

Effective people know that the whole is greater than the sum of the parts. They value and benefit from differences in others, which results in creative cooperation and team-work.

Ineffective people believe the whole is less than the sum of the parts. They try to clone other people in their own image. Differences in others are looked upon as threats.

SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE


EFFECTIVE PEOPLE
Sharpen the Saw.

INEFFECTIVE PEOPLE
Wear Out the Saw.

HABIT 7

Effective people are involved in self-renewal and self-improvement in the physical, mental, spiritual, and socialemotional areas, which enhance all areas off their life and nurture the other six habits.

Ineffective people fall back, lose their interest, and get disordered. They lack a program of self-renewal and self-improvement and eventually lose the cutting edge they once had.

SEVEN PRINCIPLES UPON WHICH THE SEVEN HABITS ARE BASED


1. The principle of continuous learning, of selfreeducation - the discipline that drives us toward the values we believe in. Such constant learning is required in todays world, in light of the fact that many of us can expect to work in up to five radically different fields before we retire. The principle of service, of giving oneself to others, of helping to facilitate other peoples work.

2.

3. The principle of staying positive and optimistic, radiating positive energy - including avoiding the four emotional cancers (criticizing complaining, comparing, and competing).
4. The principle of affirmation of others - treating people as proactive individuals who have great potential.

5. The principle of balance - the ability to identify our various roles and to spend appropriate amounts of time in, and focus on, all the important roles and dimensions of our life. Success in one area of our life cannot compensate for neglect or failure in other areas of our life.

FOUR UNIQUE HUMAN ENDOWMENTS


1.

Self-Awareness
We begin to become self-aware and explore the programs we are living out. We come to realize that we stand apart from our programming and can even examine it. We also realize that between stimulus and response, we have the freedom to choose. This self-awareness then leads to the ability to look at other unique endowments in our secret life.

FOUR UNIQUE HUMAN ENDOWMENTS


2.

Conscience

Our conscience is our internal sense of right and wrong, our moral nature. It is the greater harmonizer and balance wheel of all the principles that govern our behavior. Our conscience gives us a sense of the degree to which our thoughts and actions are in harmony with our principles.

FOUR UNIQUE HUMAN ENDOWMENTS


3.

Power of Imagination

We can visit the power of the mind to create or to imagine that which does not exist now. In that imagination lie our faith and our hope for the future. We look at what is possible, what we can envision.

FOUR UNIQUE HUMAN ENDOWMENTS


4.

Willpower or Independent Will


Willpower refers to our determination, our resoluteness - our ability to act based solely on our self-awareness. We ask ourselves, Am I really willing to the distance on my mission statement? Am I willing to walk my talk? Am I really willing to put first things first in spite of external distractions and pressures? Am I going to live a life of total integrity?

Eighth Habit: From Effectiveness to Greatness

The world, though, is a vastly changed place. Being effective as individuals and organizations is no longer merely an option survival in today's world requires it For todays knowledge worker era, we need additional habit for personal effectiveness We need to reach beyond Effectiveness towards Fulfillment, Contribution and Greatness We need to find our inner-voice and inspire others to find theirs (In other words, finding inner-voice is identifying the strengths, talents of the individual and work on it)

People who have found their voice require no management

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