The word ISO comes from a Greek word Isos which means Equal.

I International

S Standardization
O- Organization

International Organization for Standardization

 1946- in London , 65 delegates from 25 countries meet to discuss the

future of international standardization

Founders of ISO, London 1946

1947 - ISO began to officially function 1951 - The first ISO standard was published

 BSTI- Bangladesh Standards and Testing Institution JISC- Japanese Industrial Standards Committee ANSI- American National Standards Institute

BSI- British Standards Institution

KATS- Korean Agency for Technology and Standards

Standards

Applications

ISO 9000 - Quality management

Make sure your products and services meet customers' needs with this family of standards.
Help your organization to operate in a socially responsible way with this standard.

ISO 14000 - Environmental management

ISO 22000 - Food safety management

Inspire confidence in your food products with this family of standards.

Manage risks that could be negative for your companys performance with this standard.
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ISO 31000 - Risk management

 All ISO standards are reviewed every 5 years to make sure they

remain as helpful and relevant

The maximum period that they can issue an ISO 9001 certificate for is 3

years

For business
For society For government

Enhanced customer satisfaction Access to new markets Increased market share

When products and services conform to International Standards consumers can have confidence that they are safe, reliable and of good quality

Expert opinion Opening up world trade

plan

Management responsibility

Act

Resource management Do Input requireme nts

QMS Continual improvement

Measurement, instrumentation and control Check

Customer satisfaction

Product realization

Output products

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 ISO 9000:2005 - covers the basic concepts and language ISO 9001:2008 - sets out the requirements of a quality management

system
ISO 9004:2009 - focuses on how to make a quality management

system more efficient and effective 9001 is the only standard in the family that can be certified

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Design development

Procurement

Production

Installation

Servicing

ISO 9000 ISO 9002 ISO 9001

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Management responsibility 2. Quality System 3. Contract Review 4. Design Control 5. Document Control 6. Purchasing 7. Customer-supplied material 8. Product Identification & Traceability 9. Process Control 10. Inspection and Testing
1.

11. Inspection, Measuring and Test 12. 13. 14. 15. 16. 17.

18.
19. 20.

Equipment Inspection and Test Status Control of Nonconforming Product Corrective Action Handling , Storage, Packaging and Delivery Quality Records Internal Quality Audits Training Servicing Statistical Techniques
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8 clause:

Quality Management Systems

Scope
Normative References Definition

For information Requirements that and organization must meet

Management responsibility
Resource management Product/service realization

Measurement, analysis and improvement

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General ISO Certification Process:

i) Auditing by the 1st party (Company/Organization itself)

ii) Auditing by the 2nd party (Usually by any local Consultant/local certified Organization) iii) Auditing by the 3rd party (by the ISO affiliated body)

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 ISO affiliated body Extreme care should be taken when choosing your certification

body as certification from the wrong one will not be worth the paper it is written on

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Project Sponsor Project Leader MR Core Team

Head of any department

Supply Chain Sales Marketing Distribution Human Resource etc.

Team member

Team member

Team member
2-3 is good

Team member

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 Assign a consultant Consultant then contact with MR and giving him necessary task MR will finish those tasks with the help of his team and give feedback to

the consultant
The consultant will review the progress and then apply to the ISO

affiliated body
Affiliated body will visit the company and if everything will ok then the

company will be ISO certified within three months

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Source: http://en.wikipedia.org/wiki/ISO_9000
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1,000,000

800,000

600,000

400,000

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0 Dec-00 Dec-01 Dec-02 Dec-03 Dec-04 Dec-05 Dec-06 Dec-07 Dec-08 Dec-09 Dec-10 Dec-11

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