Amity Business School

Amity Business School

It is electronic governance. In simple word, E-Governance is nothing but a mediator between government and citizens. It is the use of a range of modern information and technologies by government to improve efficiency ,service etc. i.e. Internet,mobile,local area network

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E governance is the application of information and computer technology to the process of government functioning in order to bring about Smart , Moral , Accountable , Responsive and Transparent governance!!

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G2C

G2E

G2B

G2G

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G2C is transaction between government and citizens.

It includes,
Basic citizens services such as online registration of birth/death/marriage certificates Health care, education services etc. filing of income taxes

Example: The example of Government to Citizens is that

National Portal of India India.gov.in

G2C

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G2B is transaction between government and Business. It includes , Dissemination of policies, memos etc. Government rules and regulations. Business information Application forms, renewing licenses, registration, payment of taxes. Example: The example of Government to Business is that G2B Business Portal of India Business.gov.in

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G2E is transaction between government and Employee. It Includes,

Online conference for employee Online training Employee information

Example: The example of Government to G2E Employee is that

Ex. e-Training for Employees www.egovonline.net

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G2E is transaction between between the central/national and local governments, and between government department and agencies and organisation. It Includes, Records by state government Schemes,plan,Initiatives Example: The example of Government to Government is that e-governance standard Portal of India http://egovstandards.gov.in G2G

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1. LEADERSHIP

2. ORGANISATIONAL STRUCTURE
3. PROCESS MANAGEMENT

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Fast & easy services Increased accountability Increased transparency Reduced corruption Increased efficiency due to connectivity Tickets & fines E-polling tax filing E-voting Vehicle registration Transaction

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Clarity about objective Provided services Misconception about information transparency Localization Security threats & legal issue Maximum use of infrastructure Standardization

Conclusion

Amity Business School

e-governance is playing an increasingly important role in modern governance. Various agencies of the government & civil society organisations have taken a large number of initiatives across the country. e-governance initiatives can be successfully implemented in the 28 states & 7 union territories covering more than 1 billion population. This capacity is show, India would further strengthen the strong & dynamic democratic institutions & thereby secure growth & development for all its citizens.

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E - Governance

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Requisites of e governance

offices to be computerized online work flow procedure Government employees to be trained in using the software

Internet connection Service should be accessible Paper based system to be discarded

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(a) Exchange of information with citizens, businesses or other government departments (b) Speedier and more efficient delivery of public services (c) Improving internal efficiency (d) Reducing costs / increasing revenue (e) Re-structuring of administrative processes and (f) Improving quality of services

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IT in E Governance

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Major role to play Communication support Processing support Decision support Tool to deliver best of the results

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Types of interactions in e governance!!

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G2G

G2C

G2B

G 2g G2E

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G2G
Functioning of government agencies May be horizontal or vertical Objective is to increase efficieny, performance and output.

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G2C
Acts as an interface between govt. and consumer Expands accessibility to public services Makes the government citizen friendly

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G2B
E governance used to aid business community Saves time Reduces cost Enhances transparent transaction deals

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G2E
Facilitate government and employee communication Fast and Efficient Increases satisfacion level of employees

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G 2 C explained..
Through G 2 C an interface is created between the government and citizens which enables the citizens to benefit from efficient delivery of a large range of public services. This expands the availability and accessibility of public services on the one hand and improves the quality of services on the other. It gives citizens the choice of when to interact with the government (e.g. 24 hours a day, 7 days a week), from where to interact with the government (e.g. service centre, unattended kiosk or from ones home/workplace) and how to interact with the government (e.g. through internet, fax, telephone, email, face-to-face, etc). The primary purpose is to make government, citizen-friendly.

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Examples of G 2 C..!!
Online paying of bills Licensing and registration Procurement and Bidding Tax and fee payments Citizen help desk Public Information network Search property assessment values

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Property tax payments Information about political processes and services E seva Exemplifies democracy Increased citizen participation

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