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MUMBAI DABBAWALA (CASE STUDY)
BY Vishal Kokane Suyog Patil Aditi Karnik Heena Gupta Amar Maharana
Financial System
Organization Structure Achievements & Partners
Working of Dabbawala
Six Sigma
Conclusion
SIX SIGMA
Began in the year 1980 by Bill Smith , a reliable engineer at Motorola. 1 = 7,00,000 defects per million opportunities. Statistical measure and represents the level of perfection a 2 = 3,00,000 defects per million company attains. opportunities. Greek letter and is represented mathematically as million standard 3 = 67,000 per opportunities. deviation. = 60,000 per million Determines how good the companies4 performance is. opportunities. Focus of Six Sigma is on improving Quality & therefore 6= near to perfection almost 99.9999% right accuracy. efficiency. But most of the organization Six sigma is all about providing customer satisfaction operate at 3.8 with 99% of through involvement of all employees. accuracy. The projects of six sigma are run by Black belts who spend 50% of their time on projects. Master black belts are the outside consultants who teaches the core points to the black belts.
DMAIC
DMADV
Rewards
Improved Reliability. Increased Value to the Customer. Increased Organizational morale. Reduction in Defects.
Challenges
Works for certain Products / Processes. Not Ideal for others. Not Quick Fix and Recipe for success. Requires Training at all Managerial Level. Critical Design. Lack of Discipline and Accountability.
Working of Dabbawala
Indentifying Dabba
Organization Structure
President Vice President
General Secretary
Treasure Director (9) Mukadaam Member (500)
Financial System
Service Charge Rs 150 300 per Tiffin per month.
Each group contains 20 members has 675 customers and earns Rs 1,00,000 per month which is divided equally among each member. Dabbawala earns between Rs 5,000 6,000 per month. Contributes Rs 15 per month to Association. Rs 35000 Maintenance cost Tiffin luggage basket pass Rs 180 per person. Maintenance of cycles Rs 300 2 cycles per month.
Achievements
Shri.Varkari Prabhodhan Mahasmati Dindi (palkhi) sohala 4th march 2001.
Invitation from CII for conference held in Bangalore.
Extra Dabbawala for each group as Back - Up. Every Dabbawala is clear cut about his role and objective (Knows what, when, how, to whom and why clearly) They never go on Strike which make them reliable and competitive in their sector. Salary is not a motivating factor but a sense of ownership and healthy relationship are main motivating factor. Expert in System due to 30years of experience(Zero percent attrition rate)
Honesty Hardwork
Customer Satisfaction
=
DABBAWALA
Reliable Commitment Team Spirit
On time Delivery
Conclusion
Passionate and dedicated to ones job.
Lack of passion for ones work is the main reason behind the high attrition rate in the corporate sector. Meet deadlines and ensure delivery schedules are efficiently executed. Honesty, integrity, hard work and dedication for job is something that all of you can learn from a dabbawalla Successfully satisfy its customers unfailingly. For any business customer is the king Treating their customer with utmost care, passion and dedication. This is something we can all implement in our life irrespective of the profession we choose. Their time management, teamwork, 100 per cent execution and total customer satisfaction have made them the subject of case studies for Students.