Module 3 - Diagnosing and Troubleshooting Computer Systems

Topic outline
This module will teach you how to diagnose computer systems and networks. Upon completion of this module, you will be able to: a. Plan and prepare for diagnosis of faults of computer systems. c. Diagnose faults of computer systems. d. Repair defects in computer systems and networks. e. Test systems and network.

Diagnosing and Troubleshooting Computer Systems file Replacing the Hard Disk Drive file Replacing the Optical Disc Drive file Replacing the Video Card file Replacing the RAM file Replacing the CPU file Replacing the Motherboard file Replacing the Power Supply file Diagnosing and Troubleshooting Wired Network file Diagnosing and Troubleshooting Wireless Network file

Diagnosing and Troubleshooting Computer Systems

Session Objectives
At the end of this session, you will be able to:
Diagnose and troubleshoot computer

errors using a flowchart.

Introduction
Welcome to the session on Diagnose and Troubleshoot Computer Systems. This session will teach you how to diagnose and troubleshoot computer errors using a flowchart.

Diagnose and Troubleshoot Computer Systems

Diagnose and Troubleshoot Computer Systems Diagnosing and troubleshooting computer hardware error is a process of determining the cause of error and applying the appropriate fix to eliminate the error.
Troubleshooting Techniques It is best practice that we use all the possible software program like antivirus diagnostics and utilities in troubleshooting computer defects before we start troubleshooting the hardware component. Most computer defects are caused by software, hardware or both, displaying the same trouble such as computer hang, no display, no sound etc. Troubleshooting should be done in a logical and systemic manner. It is logical that we check for software errors before troubleshooting the hardware component. We say that troubleshooting is systemic when we examine and test first, those are easy to handle without using instruments like visual inspections and use of software utilities.

Diagnose and Troubleshoot Computer Systems

Software Troubleshooting Steps For any defects on the computer display like computer having intermittent gap black and others. You may try to follow the steps:
1 Restart the computer by pressing the reset button or pressing the CTRL+ALT+DEL key simultaneously at least twice (If not OK, do step 2) Use bootable Disk, CD or USB medium to determine if the computer is operational. If Computer response to any command then the hardware is ok (do step 3), if the computer does not respond go to the Hardware Troubleshooting section. Use antivirus program (if not cured do step 4). Use utility program (if not cured do step 5). Backup the needed files and documents then re-install a new operating system (if not ok go to Hardware Troubleshooting section).

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Diagnose and Troubleshoot Computer Systems

Hardware Troubleshooting Steps Use appropriate PPE (Personal Protective Equipment) and prepare the materials and equipment to be used. You may try to follow the steps:
1 2 3 4 5 Turn off the computer and unplug the power cord. Remove the cover/casing of the computer using the proper tools. Remove clean and re-insert the memory module with proper orientation and alignment at least twice (if not ok, do step 4). Replace the memory module with a known good and compatible memory module. If this does not work ,do step 5. Remove, clean and re-insert video card with proper orientation and alignment at least twice (if not ok, do step 6). Swap video card with a known good and compatible video card (if not ok, do step 7). Remove, clean and re-insert CPU with proper orientation and alignment at least twice (if not ok, do step 8). Swap CPU with a known good and compatible CPU (if not ok, do step 9)Replace the motherboard.

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Diagnose and Troubleshoot Computer Systems

End of session
You have reached the end of this session. You may now proceed to Replacing the Hard Disk Drive.

Replacing the Hard Disk Drive

Session Objectives
At the end of this session, you will be able to:
Remove the hard disk drive from your

computer Replace the hard disk drive in your computer

Introduction
Welcome to the session on How to replace hard drive. This session will teach you how to remove and install the hard drive in your computer.

What is a Hard Drive?

What is a Hard Disk Drive? The Hard Disk Drive commonly referred to as hard disk is the main storage device of a computer system; it is located inside the system unit. The hard drive is where we install our operating system, applications, and store your documents. Types of Hard Disk Drive connection Interface IDE - stands for Integrated Drive Electronics is a 40 pin interface that connects the hard disk to the mother board. SATA - Serial ATA or SATA connectors are the next generation hard drive technology, it will replace hard drives using IDE connectors

IDE Hard Drive

SATA Hard Drive

Removing the hard disk drive from the system unit

What you will need? 1 Philips screw driver 2 Anti static wrist strap 3 Anti static mat 4 SATA Interface cable 5 SATA power cable or adapter 6 Users system manual that comes with your computer.

How to remove a hard disk drive from the system unit?

NOTE: Use the appropriate PPE. For this demonstration we will use a hard disk with SATA connection interface

How to Remove a Hard Disk from the System Unit

Removing the hard disk drive from the system unit

Procedure: 1 Shut down the computer, unplug the power cord from the power outlet and remove the power cord from the system unit. 2 Remove the side cover of the system unit, both sides. 3 Disconnect the SATA interface cable from the hard disk. 4 Disconnect the SATA power cable from the hard disk. 5 Using a Philips screw driver, remove any screw holding the hard disk. 6 Remove the hard disk out of the case.

Installing the hard disk drive to the system unit

Procedure: 1 Shut down the computer, unplug the power cord from the power outlet and remove the power cord from the system unit. 2 Remove the side cover of the system unit, both sides. 3 Insert the hard disk into a free hard disk bay. 4 Screw the hard disk into the casing. 5 Connect the SATA power cable into the hard disk; make sure that it is firmly connected. 6 Connect the SATA interface cable into hard disk; make sure that it is firmly connected. 7 Put the side cover back into place. How to test if the hard disk is properly Installed

How to Install a Hard Disk into the System Unit

Installing the hard disk drive to the system unit

One way of determining if you properly installed the hard disk is by checking if the BIOS have detected your newly installed hard disk. Procedure: 1 Power on the computer. 2 Press the delete key while the computer is booting up to access the BIOS setting. NOTE: Refer to your systems manual on how to access the BIOS setup. 3 Go to the Hard disk detection menu. 4 If you installed your hard drive correctly you should be able to see your newly installed hard disk. 5 If the BIOS is unable to detect your hard drive, repeat the how to install your hard disk drive to the system unit procedures. 6 Exit the BIOS setting.

End of session
You have reached the end of this session. You may now proceed to Replacing the Optical Disk Drive.

Replacing the Optical Disc Drive

Session Objectives
At the end of this session, you will be able to:
Remove the Optical Drive from your

computer Replace the Optical Drive in your computer

Introduction
Welcome to the session on How to Replace Optical Drive. This session will teach you how to connect and install optical drives in your computer.

What is an Optical Drive?

The Optical Disc Drive is a device that is used to read and write data from optical media such as Compact Disk (CD), DVD and Blu-Ray disc. Types of Hard Disk Drive connection interface IDE - stands for Integrated Drive Electronics is a 40 pin interface that connects the hard disk to the mother board.

IDE Optical Disc Drive Front View

IDE Optical Disc Drive Back View

What is an Optical Drive?

SATA - Serial ATA or SATA connectors are the next generation hard drive technology, it will replace hard drives using IDE connectors.

SATA Optical Disk Drive Front View

SATA Optical Disk Drive Back View

Removing the optical disc drive from your computer?

What you will need: 1 2 3 4 5 6 Screw Driver Anti static wrist strap Anti static mat SATA Interface cable SATA power cable or adapter Users system manual that comes with your computer.

How to remove an optical disk drive from the system unit NOTE: Use the appropriate PPE. For this demonstration we will use a optical disc drive with SATA connection interface

Removing the optical disc drive from your computer?

Procedure: 1 Shut down the computer, unplug the power cord from the power outlet and remove the power cord from the system unit. 2 Remove the side cover of the system unit, both sides. 3 Disconnect the SATA data cable from the optical disc drive. 4 Disconnect the SATA power cable from How to Remove the Optical Drive from the System Unit the optical disc drive. 5 Using a screw driver, remove any screw holding the optical disc drive. 6 Remove the optical disc drive out of the case.

Installing the optical disc drive to the system unit

Procedure: 1 Shut down the computer, unplug the power cord from the power outlet and remove the power cord from the system unit. 2 Remove the side cover of the system unit, both sides. 3 Insert the optical disk drive into a free optical drive bay. 4 Screw the hard disk into the casing. 5 Connect the SATA power cable into the optical disc drive; make sure that it is firmly connected. 6 Connect the SATA data cable into optical disc drive; make sure that it is firmly connected. 7 Put the side cover back into place. How to test if the optical disc drive is properly installed

Installing the optical disc drive to the system unit

One way of determining if you properly installed the hard disk is by checking if the BIOS have detected your newly installed optical disc drive. Procedure: 1 Power on the computer. 2 Press the delete key while the computer is booting up to access the BIOS setting. Note: Refer to your systems manual on how to access the BIOS setup. How to Install the Optical Drive into the System Unit 3 Go to the Drive detection menu. 4 If you installed your optical disc drive correctly you should be able to see your newly installed optical disc drive. 5 If the BIOS is unable to detect your optical disk drive, repeat the how to install your hard disk drive to the system unit procedures. 6 Exit the BIOS setting.

End of session
You have reached the end of this session. You may now proceed to Replacing the Video Card.

Replacing the Video Card

Session Objectives
At the end of this session, you will be able to:
Remove the video card in your

computer Replace the video card in your computer

Introduction
Welcome to the module on How to replace video card. This session will teach you how to remove and install the video card in your computer.

What is a video card?

A Video Card is an expansion card that converts graphical information into output images and sends them to a monitor. While most computers has a built in video adapter, they lack the capability of Displaying high quality images and 3D video rendering.

The video card extends the graphical power of a computer to be capable of displaying High quality images and support 3D video rendering.

What is a video card?

Types of video card AGP Accelerated Graphics Port (AGP) is an interface specification that was developed by Intel Corporation. The AGP channel is 32 bits wide that runs at 66 MHZ. PCIe Peripheral Component Interconnect Express (PCIe) is a computer expansion card standard that is designed to replace older bus standards. The PCIe has a better overall performance over the older type of video cards such as the AGP.

Removing the video card from the motherboard

What you will need 1 Screw Driver 2 Anti static wrist strap 3 Anti static mat 4 Video Card with PCIe Interface 5 Users system manual that comes with your computer Note: Use the appropriate PPE For this demonstration we will use a video card with a PCIe interface. Procedure: 1 Shut down the computer, unplug the power cord from the power outlet and remove the power cord from the system unit. 2 Remove the side cover of the system unit. 3 Remove all the screws securing the video card from the casing. 4 Undo any locking mechanism; some video cards have a small plastic clip that locks the video card into position. 5 Grab the video card on both ends and pull it

How to remove a video card from the motherboard

Installing the video card into the motherboard

Procedure: 1 Shut down the computer, unplug the power cord from the power outlet and remove the power cord from the system unit. 2 Remove the side cover of the system unit. 3 Insert the video card into the PCI-E slot by pushing it gently on both ends; make sure that the video card is firmly inserted. 4 Lock the video card. 5 Install the screws to securely fasten the video card. 6 Put the side cover back into place.

How to install a video card into the motherboard

How to test if the video card is properly installed

Procedure: 1 Connect your monitor VGA cable into the video adapter port. 2 Turn on your computer. 3 If you installed the video card properly, you should be able to see images on your monitor. 4 If you are unable to see any images, repeat the procedure on how to install a video card.

End of session
You have reached the end of this session. You may now proceed to Replacing the RAM.

Replacing the RAM

Session Objectives
At the end of this session, you will be able to:
Remove the RAM module from your

computer Replace the RAM module in your computer

Introduction
Welcome to the module on How to Replace RAM module. This session will teach you how to remove and install the RAM module in your computer.

What is a RAM?
RAM stands for Random Access Memory. It is the memory inside the computer wherein the operating system, application programs and data are temporarily kept. Types of RAM: SDRAM (Synchronous Dynamic RAM) a memory which is tied with the system clock and the MMC. This is to easily get the data from its memory. DDR SDRAM (Double Data Rate SDRAM) almost same with SDRAM except that it can make two(2) processes per clock per clock cycle memory. SDRAM

DDR-SDRAM

Removing the memory module

For this task, you will need: 1 Screw Drivers to open the cover of the system unit 2 RAM - memory to replace 3 Personal Protective Equipment (PPE) Anti static wristband and Anti static Mat Procedure: 1 Make sure to use appropriate PPE. 2 Shutdown the computer 3 Unplug and disconnect the power cord from the system unit 4 Remove the cover of the system unit 5 Push the lock of the memory slot on both ends sideways 6 Remove the memory.

How to Remove the RAM

Installing the memory module

Procedure: Note: Use the appropriate Personal Protective Equipment (PPE) 1 2 Insert the RAM properly by fitting the slot guide Push gently on both ends until the locks fit in automatically Cover the System Unit Connect the power cord of the system unit Turn on the computer to test the RAM.

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How to Install the RAM

End of session
You have reached the end of this session. You may now proceed to Replacing the CPU.

Replacing the CPU

Session Objectives
At the end of this session, you will be able to:
Remove the CPU in your computer Replace the CPU in your computer

Introduction
Welcome to the session on How to Replace CPU. This session will enable you to gain basic knowledge and skills in connecting, removing and replacing CPU in your computer.

What is a CPU?
CPU - stands for Central Processing Unit. This is one of the most elements of the computer because it interprets and executes the commands from the user.

Removing the CPU

For this task, you will need: 1 Philips screw driver 2 Anti static wrist strap 3 Anti static mat NOTE: Use the appropriate PPE. Procedure: 1 Make sure to use appropriate PPE. 2 Shutdown the computer. 3 Unplug and disconnect the power cord from the system unit. 4 Remove the cover of the system unit. 5 Disconnect the CPU Fan Cable. 6 Unlock the CPU by slightly pushing the lever sideways from the CPU. 7 Pull up the lever gently and remove the CPU.

How to Remove the CPU

Installing the CPU

Procedure: Note: Use the appropriate Personal Protective Equipment (PPE) 1 Make sure that the heat absorber compound is applied to the CPU 2 Pull up the lever gently then insert the CPU properly by aligning the CPU notch with the notch on the CPU slot. 3 Push down the lever gently until it locks. 4 Connect the CPU Fan Cable. 5 Cover the System Unit 6 Connect the power cord of the system unit 7 Turn on the computer.

How to Install the CPU

End of session
You have reached the end of this session. You may now proceed to Replacing the Motherboard.

Replacing the Motherboard

Session Objectives
At the end of this session, you will be able to:
Remove the Motherboard from your

computer Replace the Motherboard in your computer

Introduction
Welcome to the module How to Replace Motherboard. This session will enable you to gain basic knowledge and skills in connecting, removing and replacing Motherboard in your computer.

What is Motherboard?
Motherboard is also known as main board or system board. This contains the important internal computer components such as the Central Processing Unit (CPU), RAM, BIOS and Ports that controls and connects all the peripheral devices installed in the computer to perform as one system Kinds of Motherboards

Socket AM3 this supports the PGA processors. The socket in this motherboard consists of 941 pins that have a buss speed of 200 and 3200 MHz LGA1156/Socket H This motherboard supports the Intel Core i3, Intel Core i5 and the 800 series of Intel Core i7 CPU families which has 1156

What is Motherboard?
3 Socket 441 This only supports the Intel Atom family of Central Processing Units which has the bus speed of 400 and 667 MHz and has 441 pins. Socket P This socket has the bus speed of 133 to 266 MHz and has 478 pins. Socket AM2+ - This supports the AMD Athlon 64, AMD Athlon X2 and AMD Phenom CPUs and has 940 pins. Have the bus speed between 200 and 2600 MHz LGA 775/Socket T - this supports a wide range of Intel CPUs and has 775 pins. Socket 939 Has 939 pins and have a bus speed between 200 and 1000 MHz

Removing the motherboard from the system unit

What you will need? 1 Philip Screw Driver to open the cover of the system unit 2 Motherboard 3 Personal Protective Equipment (PPE) 4 Anti static wristband 5 Anti static Mat How to Remove Motherboard Note: Use the appropriate Personal Protective Equipment (PPE) 1 Turn off the computer. Unplug and disconnect the power cord from the system unit. 2 Unplug and disconnect the power cord from the system unit How to Remove Motherboard

Removing the motherboard from the system unit

3 4 5 6 Remove the 1x4 power connector from the hard drives Remove the data cable from the hard drives Remove the PCI adapters and the video card. Remove all the adapters mounted in the motherboard by taking all the screws. When removing the adapters, be sure to handle it at the edges of each adapter. Disconnect the ATX power cable gently (20/24 pins) Disconnect the IDE, FDD, SATA and other cables from the motherboard. Remove the screws and remove the motherboard.

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Installing the motherboard to the system unit

Note: Use the appropriate Personal Protective Equipment (PPE) Procedure: How to Install the Motherboard 1 Gently insert the motherboard into the system unit case. 2 Connect the IDE, FDD, SATA and other cables from the motherboard. 3 Connect the 4 pins 12 V CPU power cable. 4 Connect the ATX power cable gently (20/24 pins). 5 Connect all the adapters on the motherboard by screwing gently the adapters. 6 Connect the PCI adapters and video card. 7 Connect the cable of the hard drives. 8 Cover the System Unit. 9 Connect the power cord of the system unit. 10 Turn on the computer.

How to Install the Motherboard

End of session
You have reached the end of this session. You may now proceed to Replacing the Power Supply.

Replacing the Power Supply

Session Objectives
At the end of this session, you will be able to:
Remove the Power Supply Unit from

your computer Replace the Power Supply Unit in your computer

Introduction
Welcome to the session on How to Replace Power Supply. This will enable you to gain basic knowledge and skills in connecting, removing and replacing Power Supply in your computer.

What is the Power Supply Unit

The power supply unit or PSU is the component that supplies power to the computer. The power supply unit converts the alter current from the power outlet and converts it to direct

Removing the power supply to the system unit

Tools and Materials need: 1 Power Supply 2 Pliers 3 Set of Screw Drivers
Procedure: 1 Unplug the power cable from the back of the power supply. 2 3 Remove the system unit cover. Unplug the power cable that is connected from the power supply to the motherboard.

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Using a Philips screw driver, remove the screws securing the power in the system unit.
Carefully remove the power supply out of the system unit.

Removing the power supply to the system unit

Warning! You must unplug your ATX power supply from the wall before working inside the case.
Tips: If the power doesn't come on, the first thing to check is that you have a live power source. You don't need a DVM (Digital Volt Meter) to check if your power outlet is live. Just unplug the power supply cord and plug in a lamp or a radio. If pressing your power switch doesn't immediately shut down the PC, that's normal for ATX systems. The action of the power switch is programmable and is controlled through CMOS Setup. The default operation for most power switches requires you to hold the switch in for three to five seconds before the system will power down. This allows use of the power switch to wake the PC from some power saving "sleep" or "stand-by" modes, depending on CMOS Setup power management settings. Self Check Use another set of computer, remove the Power supply and replace it with a new one. Test if your newly installed power supply works

Installing the power supply to the system unit

Tools and Materials need: 1 Power Supply 2 Pliers 3 Set of Screw Drivers Procedure: 1 Insert the power supply in the casing. 2 Notice the screw slots in the casing. 3 Using a Philips screw driver, secure the power supply into the casing. 4 Connect the power supply cables into the motherboard, hard disk drive and optical drive. Take note of the proper connector for each of these components. The 24-pin and 4-pin cables should be connected to the motherboard. Connect the disk drive connector to the hard disk drive and optical disk drive. 5 Cover the system unit.

Installing the power supply to the system unit Warning! You must unplug your ATX power
supply from the wall before working inside the case. Tips: If the power doesn't come on, the first thing to check is that you have a live power source. You don't need a DVM (Digital Volt Meter) to check if your power outlet is live. Just unplug the power supply cord and plug in a lamp or a radio. If pressing your power switch doesn't immediately shut down the PC, that's normal for ATX systems. The action of the power switch is programmable and is controlled through CMOS Setup. The default operation for most power switches requires you to hold the switch in for three to five seconds before the system will power down. This allows use of the power switch to wake the PC from some power saving "sleep" or "stand-by" modes, depending on CMOS Setup power management settings.

How to Install the Power Supply

Self Check Use another set of computer, remove the Power supply and replace it with a new one. Test if your newly installed power supply works

Summary
In this Chapter you learned how to:
Remove Power Supply in your

computer Replace Power Supply in your computer

End of session
You have reached the end of this session. You may now proceed to Diagnosing and Troubleshooting Wired Network.

Diagnosing and Troubleshooting Wired Network

Session Objectives
At the end of this session, you will be able to:
Use the Ping command to diagnose

connection problems. Use the IPConfig command to check your network configuration Use a LAN Tester to diagnose network cable cable problems.

Introduction
Welcome to the session on Diagnosing and Troubleshooting Wired network. This will enable you to gain basic knowledge and skills in using the ping command, Ipconfig command and LAN tester to diagnose connection problems.

Ping
What is the Ping Command? Ping is a command that allows a user to test the connection within a network through a computer. Ping works by sending a request to the target computer and the target computer will reply back to the sending computer.

The ping results are displayed in the form of a statistical summary of the response packets received, including round-trip times.

Ping
Instructions on how use a ping command: 1 Click the Start button and then click Run. 2 Type CMD in the run box and then press the "Enter" key. 3 Once you are in the command prompt type Ping and the IP Address of the target computer, e.g. ping xxx.xxx.xxx.xxx, where xs represent IP address numbers. For example 192.168.1.0 is a common IP address. 4 Result of successful ping command is shown below:

How to use the Ping Command

IPconfig
What is Ipconfig? Internet protocol configuration (Ipconfig) is a command in windows that display current network configuration such as the computers IP address, subnet mask, gateway and DNS. This command also reset your IP address if the computer IP address is given by a DHCP server. Instruction on How to Use Ipconfig Command 1 Go to Start Menu and then click Run. 2 Type CMD and press the Enter key. 3 Type ipconfig /all to view all IP settings for all network connection on the computer.

How to Use the IPconfig Command

Using LAN Tester

What is a LAN Tester? A LAN tester is a device used for checking patch cables and testing for correct output of a cable at the patch panel and jack. Procedure: 1 Turn on the LAN tester. 2 Take the ends of the RJ45 cable and plug them into the ports on your tester. You can plug them in, in any slot. 3 Press the test button, because the cable tester will have two sets of 8 LEDS indicators on it representing the 8 wires inside the connectors. You have to keep an eye on these LED indicator to see how the testing is proceeding. 4 If the cable is properly crimped (straight through), two parallel LED indicators should light up at the same time in sequence.

How to Use a LAN Tester

Summary
In this Chapter you learned: Diagnosing Connection Problems with the use of: a. Ping command b. IPConfig command

c. Using LAN Tester

End of session
You have reached the end of this session. You may now proceed to Diagnosing and Troubleshooting Wireless Network.

Diagnosing and Troubleshooting Wireless Network

Session Objectives
At the end of this session, you will be able to:
Use the Ping command to troubleshoot

connection problems Use the IPconfig command to troubleshoot connection problems

Introduction
Welcome to the session on Diagnosing and Troubleshooting Wireless Network. This will enable you to gain basic knowledge and skills in Diagnosing and Troubleshooting Wireless Network which includes the Ping and IPConfig DOS Command

Ping
What is Ping Command Ping is a basic Internet program that allows a user to verify that a particular IP address exists and can accept requests. Ping can be used for troubleshooting to test connectivity and determine response time. How To Use A Ping Command The Ping command, accessed through a command prompt, which is usually used to test whether Internet connections are working properly, also can be used to identify the IP address.

Ping
What is a command prompt? A command prompt is a non-graphical interface that allows you to interact with Your operating system. At the command prompt, you enter commands by typing their names followed by options and arguments.

Most modern computers use a graphical user interface (GUI), which allows users to more intuitively access programs and documents. However, some programs and commands are still only available only through a command prompt.

Ping
Instructions: 1 Click on "Start" on the bottom left corner of your screen and then "Run." Type "cmd" in the Run box and click on "OK." A black screen will appear with a blinking cursor. 2 Type "ping" after the cursor, followed by the name of the IP address site or the IP address itself you are trying to locate. For example, to locate the IP address of Comcast.com ,type "ping comcast.com" or the ip address [68.86.60.144 ] (omit the quotation marks) and hit enter. 3 Make a note for future reference of the results. They will appear like this: "Pinging comcast.com [68.86.60.144] with 32 bytes of data:" followed by the results of the ping contact repeated several times. 4 Close the command window by clicking on the small "x" in the upper right-hand corner.

IPconfig
What is IpConfig IP Config is a command used in the Dos Prompt to find the information on your system about the detailed network you are connected to. This can be used to find the Subnet Mask, IP address, and to release and reset your IP address. This small test can be run in order to see that you are able to connect to the Internet without requiring the assistance of a technician. How to use the IpConfig command Instructions : 1 Bring up your command prompt by clicking on your Start button and then hitting Run in Windows XP, and type in CMD in the box and hit Enter

IPconfig
2

If using Vista, type in CMD in the Search box and hit Enter when you hit the Windows icon at the bottom left of your start screen. Type in IPCONFIG/ALL after the new prompt that is opened in the Dos window. This will bring up all the network information on your system, as well as let you know if you have any errors with your IP address. You should not have 0.0.0.0 or 165 or 169 as the first three numbers of your IP address. This information is found under Ethernet on this screen. Type PING GOOGLE.COM after the new prompt that starts and hit Enter. This will contact Google.com and if you are able to access the Internet, it will respond back to you with 4 sent packets and 4 received packets.

IPconfig
6 7 This means your computer is working at the capacity it should be. Force the adapter to give up its current IP address if you have 0.0.0.0 as your IP address by typing in IPCONFIG/RELEASE and hit Enter. This will erase your address so that you can access a new one that will work on the Internet. Renew your IP address now by typing in IPCONFIG/RENEW and hit Enter after the new prompt. This accesses the Internet and your network, and reassigns a good IP address to your computer so that you may now surf. Type in EXIT, and hit Enter. Now close the Dos window and you have renewed your IP address

Summary
In this Chapter you learned: 1 2 3 Diagnose Connection Problem Ping command IPConfig command

End of session
You have reached the end of this session. You may now proceed to Self Check for Module 3.

Self Check

Self Check - Module 3

1 A type of Hard Disk Connector that has 40 - pin interface that connects the Hard Disk to the motherboard Answer: 2 This is a basic program that allows a user to verify that a particular IP address exists and can access request Answer: 3 A type of motherboard that supports the Intel ICore 3, ICore 5 and the 800 series of the Intel ICore 7 families Answer: 4 Type of motherboard that supports PGA processor, it has 941 pins and a bus speed of 3200 MHz Answer: 5 A device that is used to read and write data from optical media such as Compact Disc (CD), DVD and Blu-Ray disc Answer:

Self Check - Module 3

6 This is where you can do the Ping and IP Config commands Answer: 7 A type of video card that was developed by Intel, it has 32-bits channel that runs at 66 MHz Answer: 8 An expansion card that replaces the older bus standard for a Video card Answer: 9 A type of memory that makes two (2) processes per clock cycle Answer: 10 It converts the alternating current from the power outlet to direct current Answer:

Self Check - Module 3

Answers: 1. IDE 2. Ping Command 3. LGA1156 6. Command Prompt 7. AGP 8. PCIE

4. Socket AM3
5. Optical Disc Drive

9. DDR SDRAM
10. Power Supply