Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
In Summary
An application component that provides a multi-level, integrated platform for interactive processing of business transactions. The Customer Interaction Center's extensive functions enable agents to provide maximum customer service, process incoming and outgoing calls, as well as analyze and solve problems fast and effectively.
The CIC enables the customer service agent to quickly identify the customer or process, even if the customer's details are incomplete.
Once the customer has been identified, the agent can display information on the customer, his or her installations, as well as previous and current transactions.
Predefined and company-specific business processes (e.g. name changes, changes in bank details, move-in processing, interim billing, various types of complaints)
Front office calls are the business processes that are carried out daily in your company
CIC Terminology
CIC - L Form
-Slot 1: ISUSDPART - BP identification -Slots 2 and 4: ABOX_SLIM,CALL_STATE, QUICK_KEYS -Slot 5: NAV_AREA: navigation area - Slot 6: APPL_AREA_2: application area
Procedure
Organizational Plan
Organizational Structure