BUSINESS PROCESS

REENGINEERING
Lecture # 3

WHAT IS BUSINESS PROCESS?

Is the analysis and design of workflows and processes within an organization. According to Davenport (1990) a business process is a set of logically related tasks performed to achieve a defined business outcome.

Management Information Systems

Business Processes and Information Systems

Business processes

How information technology enhances business processes: efficiency and transformation e.g Loan Application, ITunes, Amazon, Email, Live chat (HP), Immigration Consultancy

Management Information Systems

Business Processes and Information Systems The Order Fulfillment Process

Fulfilling a customer order involves a complex set of steps that requires the close coordination of the sales, accounting, and manufacturing functions.

Management Information Systems

Business Processes and Information Systems Systems from a functional perspective
Sales and marketing systems
Manufacturing and production systems Finance and accounting systems Human resources systems

Systems from a constituency perspective

Transaction processing systems Management information systems and decision-support systems Executive support systems

Relationship of systems to one another

Management Information Systems

Business Processes and Information Systems

Enterprise Application Architecture

Enterprise applications automate processes that span multiple business functions and organizational levels and may extend outside the organization.

Business Process

BUSINESS PROCESS COMPONENTS

Information process
The use of IS in coordinating all of the business processes of an organization

Operations process
The system that accomplishes the work of the organization

Management process
The system that management uses to plan and control the organization

A LOGICAL MODEL OF A BUSINESS PROCESS FOR ORDERING BOOKS ONLINE

MANAGEMENT PROCESS

(1) Hires personnel and establishes the means of accomplishing the work of the organization. Eg Management designs the procedures used to warehouse inventory and ship those goods to the customer

(2) Establishes broad marketing objective and assigns specific sales quotas by which progress towards long term objectives can be measured. eg, design the information systems processes (procedures) for facilitating operations procedures to pick and ship goods to the customer

INFORMATION PROCESS
Receives a customers order over the Internet Prepares an invoice and sends it electronically

to the credit card company

Receives an electronic payment acknowledgment for the credit card company Acknowledges the customers order by sending an email message to the customer

OPERATION PROCESS
Attaches to the shipment a document (ie a packing slip) identifying the customer and book and ships the book to the customer

Reports to the information system the book has been shipped.

INFORMATION PROCESS
Sends a shipping acknowledgment to the customer via email.

Sends management a report comparing actual sales to the previously established sales quota.

SYSTEM DEVELOPMENT LIFE CYCLE

1 Identify Problem
7 Implement ation
2 System Requiremen ts

6 Unit Testing & Risk Managemen t

3 Sys. Analysis

5 Design of a System

4 Sys. Specificatio n

Identify Problems

Company Visit Survey / Questionnaires Identify Problem

System Requirements

Meetings Interviews Business Process Reengineering

System Analysis

Brain Storming Analysis Report Role Description Time Management Cost & Budget Analysis Work Base Structure

System Specification

Prototyping Flow Chart Data Base Design Risk Identification Communication Planning

Design of System

Client Server Management Job Description Trainings Scope Verification

Unit Testing & Risk Management

Path wise Testing Pre-Testing Scope Management Cognitive Walk Through

 Implementation

Services CRM Trainings End-user Development Monitoring & Controlling Project