Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Communication
The word communicate comes from the Latin verb communicare /communis (meaning common) that means to impart, to participate, to share or to make common. By virtue of its Latin origin it is also the source of the English word common. Whatever is common is shared by all. Hence the sense of sharing is inherent in the very origin and nature of communication. And, what is that we share in communication? The one word answer is information, i.e., something to tell, in whatever way we like, or as the situation demands.
Communication
In the words of Johan Adair Communication is essentially the ability of one person to make contact with another and to make himself or herself understood. Or, if you prefer a slightly more formal version, communication is the process by which meanings are exchanged between people through the use of a common set of symbols.
Communication
Peter Little defines it as Communication is the process by which information is transmitted between individuals and/ or organizations so that an understanding response results. Another very simple definition of communication has been provided by W.H.Newman and C.F.Summer Jr, Communication is an exchange of facts, ideas, opinions or emotions by two or more persons.
Communication
Two major objectives emerging from these definitions are information and persuasion. The emphasis is mainly on 4 points: (a) The Process of communication involves the communication of ideas; (b) The ideas should be accurately replicated (reproduced) in the receivers mind, i.e., the receiver should get exactly the same ideas as were transmitted. If the process of communication is perfect, there will be no dilution, exaggeration or distortion of the ideas;
Communication
(c) The transmitter is assured of the accurate replication of the ideas by feedback, i.e., by the receivers response which is communicated back to the transmitter. This shows that communication is two-way process including transmission and feedback; (d) The purpose of all communication is to elicit action.
Communication
Communication is a unified process of thinking, reading, writing, speaking and listening, and in fact the last four are the basic communication skills that we all require. The following communication ability and skills are required for success in business career: Must be able to communicate effectively with all levels of management. Must have substantial experience, training in oral and written communication and demonstrate good writing skills.
Communication
Be able to prepare special analyses, research reports, and proposals. Need ability to compose effective correspondence. Must have ability to communicate and sell ideas, firm, and products. Must be able to cultivate and maintain good customer relationships. Need skills in gathering, analyzing, and interpreting data and in writing analytical reports.
Components of Communication
Components of Communication
Communication is a process of transmitting and receiving verbal and nonverbal messages. Communication is considered effective when it achieves the desired reaction or response from the receiver. Simply stated, communication is a two-way process of exchanging ideas or information.
Components of Communication
Communication includes six components: context, sender-encoder, message, medium, receiver-decoder, and feedback. Lets have a look at how these factors interact in the communication process, affected by various contextual conditions and decisions.
Components of Communication
Context
Every message, whether oral or written, begins with context. Context is a broad field that includes country, culture, organization and external and internal stimuli. Every country, every culture, and every company or organization has its own convention for processing and communicating information. This aspect of context is the playing field on which you must plan, design, and communicate your message successfully.
Components of Communication
Another aspect of context is the external stimulus that prompts you to send a message. The source of this prompt may be a letter, memo, note, electronic mail, fax, telex, telephone call, a meeting, or even a casual conversation. Your response to this prompt may be oral or written. Next, internal stimuli have a complex influence on how you translate ideas into a message. When you encode, your own view of the world affects the choices you make in language
Components of Communication
Sender-Encoder:
When you send a message, you are the encoder, the writer or speaker, depending on whether your message is written or oral. You try to choose symbols usually words (and sometimes also graphics or pictures) that express your message so that the receiver(s) will understand it and react with the response you desire. Here you basically need to decide which symbols best convey your message and which message channel will be most effective among the oral and written media.
Components of Communication
Message
The message is the core idea you wish to communicate; it consists of both verbal (written or spoken) symbols and nonverbal (unspoken) symbols. Your first task is to decide exactly what your message is and what content to include. You must consider your context and especially the receiver of your message how the receiver will interpret it and how it may affect your relationship.
Components of Communication
Medium
Your message channel depends on all the contextual factors and the nature of the message itself. The choices of medium include the printed word, electronic mail, or sound. Like message content, the choice of medium is influenced by the relationship between the sender and the receiver. Some research suggests that the urgency of a message is a primary factor in whether to use the written or spoken medium. You may also consider factors such as importance, number of receivers, costs, and amount of information.
Components of Communication
The written channel is often preferred when the message is long, technical, or formal in nature, and when the message must be documented. The oral channel is effective when the message is urgent or personal or when immediate feedback is important.
Components of Communication
Receiver-Decoder
The message receiver is your reader or listener, also known as the decoder. Many of our messages may have more than one decoder. The receiver as well as the sender is influenced by the context and by the external and internal stimuli. Both receive messages through the eyes and ears but are also influenced by nonverbal factors such as touch, taste, and smell. All factors of a message are filtered through the receivers) view of and experiences in the world.
Components of Communication
Feedback
Feedback can be oral or written. It can also be an action, such as receiving in the mail an item you ordered. Sometimes silence is also used as feedback though it is almost always ineffective. Senders need feedback in order to determine the success or failure of the communication.
CONTEXT Stimuli
Sender- Encoder
Receiver-encoder
Massage
(experiences, attitudes, skills) Receptor mechanisms Perception Decoding Idea interpretation
(experiences, attitudes, skills) Perception Idea encoding Symbol decisions Sending mechanisms
Components of Communication
These six components represent what happens in communication. A context exists in which a sender chooses a message to communicate; the sender must also choose the medium for the message; a receiver decodes the message and provides feedback.
Miscommunicated Instructions:
When the message sender and receiver attribute different meanings to the same words or use different words though intending the same meanings, miscommunication occurs. To avoid communication errors when you give instructions or discuss issues, be sure your words convey the intended meaning to the recipient. When you are the recipient of unclear instructions, before acting on them, ask questions to determine the senders intended meaning.
Perceptions of Reality
Complex, infinite, and continuously changing, the material world provides a special reality to each individual. Also, human beings sensory perceptions touch, sight, hearing, smell, taste are limited, and each persons mental filter is unique. We make various abstractions, inferences, and evaluations of the world around us.
Abstracting:
Focusing on some details and omitting others is a process called abstracting. In countless instances, abstracting is necessary. However, you should be cautious about slanted statements.
Inferring:
Conclusions made by reasoning from evidence or premises are called inferences. Every day most of us find it necessary to act on some inferences. We make assumptions and draw conclusions even though we are not able to immediately verify the evidence. Some inferences are both necessary and desirable; others are risky, even dangerous.
Closed Minds:
Some people hold rigid views on certain subjects. These people do not consider facts or additional information and maintain their rigid views regardless of the circumstances.