ISO

9001
An Awareness Programme
V.I.G.Menon
 About Us
 15 years
 Over 60+ Certifications
 Expertise in VMS/QMS
 Statistical Techniques
 Strategy Management
 Paperless ISO 9000 Systems/QMS
 VMS Appreciated by

Former President APJ Abdul Kalam

 VMS Appreciated by
Former President APJ Abdul
Kalam
 Let Us Look At the Big
Picture
 The human Value System & the
Markets
 The “Global” Economy
 National Economy
 Industry Types
 Our Business
 Human Value/Needs
System
 Spiritual = Wholistic
(“Soulistic”)
 Social = (Status)
 Intellectual= (Fashion
 /Profession)
 Material/Physical
(Functional)
 Markets & Products
 They also follow roughly the same
patterns
 There are Products Ranging from
Functional to Status/Wholistic Needs
Global Economy-Players
Primary Sector

Secondary

Tertiary Sector
 National Economy

Households Enterprises

Labour From
Households Regulations From Govt

Goods & Services From

Govt / Govt Money Tranactions
Enterprises
 Industry Types In the
Economy
Factor Intensity
Labour
Capital
Material Intensity
Knowledge/Technology
Product Type
Capital
Consumables
Services
 What is Our Link In the
Economy ?
 Labour and Knowledge
Intensive Capital goods
Manufacturer
(In the Secondary Sector)
 What do we want at our
Organisation ?
 Personally
 Organisationally
 We want Growth
 SSIP Growth For the
Organisation/Personnel
 We want
 To Improve Our Networth

8
7
6
5

Goodw ill 4
3
2
1.0
1

0.0
0.5
Assets
0.5 0.0
Technology 1.0
The Forces Shaping NW
Growth

Technology

Market/
Customer
Internal Preference
Suppliers Forces s

Govt
Regulation
s
The Forces That Marr NW
Growth
Failure Prone
/ImmatureTec
hnology

Market
Customer
Aversion Due
Suppliers To Poor
Averse To Internal Commitmen
QCT Forces t ON QCT

Poor Compliance
To Govt
Regulations
 Where Do These Forces
Act ?
In The 5 “Terrorist Zones”

Error is Terror !
 “All Interfaces are TError
Centres”
 Regulations
 How Do these Arise ?
 Lack Of Clarity On 3Ks What is To Be
Done
 Lack Of Skill/Training

 Improper Communication

 Lack Of Verifiability

 Lack Of Commitment

 Lack OF Team Spirit

 Lack Of Softskills

Well Said “Next Process Is the

Customer”
 A Maturity Model In Error
Reduction
Mission/
Vision
/Growth
        Based
System
      Based  
Customer
Focuss
    ed    
Know-How
  Focussed      

Revenue
Focussed        
 What is Knowledge ?
 Knowledge is Goal Guiding Principle
/Goal Attaining Skill
 Knowledge also includes the skill to
identify and change or eliminate
weak/un attainable goals
 How is Knowledge
Measured ?
 Simple.As % Of Goal attainment.
How Will We Measure Whether My
Organisation is having the
Knowledge/Know-how to Achieve Low
Error Rates ?
Knowledge or Capability = Actual/Target
( Of Error Rates - in % Or PPM)
What is Our Organisation’s
Goal ?

 Improve Physical Net Worth

 Improve Reputation
 Improve Technology
 What is Know-how?
3 K ‘s
 Know What is to Be Done/Attained

(To improve Total NW)

 Know Whether It is Done/Attained

(To improve Total NW)

 If not Know What is to be done

(To improve Total NW)

 What is Quality ?
 All those Factors that Contribute to
Customer Satisfaction (and Repeat
Orders)
 What Affects Quality
 The 5 “TErrorist Zones”
Input
Process
Output
Customer
System
 What is A Quality
Management System ?

It is “Know-how” for Quality within the

Organisation ie to Eliminate the
Errors so as to satisfy and retain the
Customer As an Asset
 What Is ISO 9001
Standard ?
 It is a Standard For “Re-Packaging”
Organisational Know-how for
Customer Satisfaction

 Know-how belongs to the Company.

Only the “System” To be as Per the
Standard
 What is “System” ?
 System is the Guiding and
Evidencing Principle That
demonstrates an Organisation’s
Capability /Know-how.
 If it demonstrates an Organisation’s
Capability to understand and meet
Customer Requirements Then It is a
QMS (Quality Management System)
 How systems prevent
errors ?
 The ISO 9001 QMS Standard Insists
on
1) PDCA & process Approach
2)Measurement Of the Process for KPA
or Key Performance Area
3)Audit of People/Process/Product and
Projects
4)Review Of the Know-how for
Attaining and Improving Customer
Satisfaction/Delight
Process Vs Procedure
 Why Process ?
 Processes Focus On a sequence of
activities for a Deliverable (which
may be a product/a component/a
service or a record)
 Procedures Bother about Steps and
Records than The Deliverables
 Origin Of ISO
 On December 16, 1963, MIL-I-45208A, Inspection
System Requirements and MIL-Q-9858A, Quality
Program Requirements were issued. and MIL-C-
45662, Calibration System Requirements,
 The Canadian CSA Z 299 in the mid 1970’s and
the British standard BS 5750 in 1979. offered 4
and 3 levels of QMS . In December 1979 the United
States issued the ANSI/ASQC Z-1.15,
 . The ISO Technical Committee (TC) 176 had its
first meeting in 1980.
 . In 1987, ISO 9001, 9002 , 9003 and ISO 9004,
which is a set of comprehensive guidelines.
 These standards were revised in 1994, and then
extensively revised in the year 2000. and further in
2008
 The Clauses of ISO
 4.Quality Management System
 5.Management Responsibility
 6.Resource Management
 7.Product Realisation
 8.Measurement Analysis and
Improvement
 What is the Road Map To
ISO Certification?
 Documentation Stage
 Review the Current Status
 Prepare the VM/QM(Vision or Quality
Manual)
 Identify and Map the Processes/WI
Workshop
 Training
 Train & Facilitate Implementation
 Audit
 Conduct Internal Audit
 Review And Improve
 Certification Audit
 The Tasks
 State The Vision
 Identify All Processes
 Group Them Into Missions
 Process Maps: Individual
Departments
 WI: Individual Departments
 Housekeeping :5S
 Preparation Of VM/QM
 Train/Audit/Review
 The Team
 MR
 Associate MR
 ISO Coordinator
 Process Owners
 The Quality Pledge
 I Will Think Twice Before I Commit
Anything and Once Committed I Will
Do It.
 Benefits
 Error Reduction
 Throughput and Productivity
Improvemet
 Higher Team spirit
 Higher Customer Goodwill
 Improved Networth
 Higher Reputation