Customer relationship management (CRM) consists of the processes a company uses to track and organize its contacts with

its current and prospective customers. CRM software is used to support these processes; the software system can be accessed, and information about customers and customer interactions can be entered, stored and accessed by employees in different company departments.

Typical CRM goals are to improve services provided to customers, and to use customer contact information for targeted marketing.

While the term CRM generally refers to a software-based approach to handling customer relationships, most CRM software vendors stress that a successful CRM effort requires a holistic approach.

Benefits of regularly monitoring and utilizing customer feedback

In this day and age, the average business loses 10% of their customer base every year, and most don't know why. Increased competition, pressure for time, decisions, and action are burdening owners like no other time in history. To gain a competitive advantage over their competition, and to grow a healthy business, smart owners and their managers are putting customer feedback to work for them. Tap the thoughts and opinions of your most valuable asset - YOUR customers Decreases costs, thereby increasing profits Increase customer loyalty View your business from your customer's perspective.

 Started in 1984
It deals with repairing of FUEL INJECTION PUMPS & NOZEL (Injectors) used in DIESEL CARS. Mostly Diesel Engine Mechanic are the customers here and frequently even Transporters visit.

Rule I Provide high standards of service 59% customers are happy with rule I

8%

17%

33%

Always Mostly Sometimes Rarely 42% Never Dont Know

Rule II Provide information to your customers 64% customers are happy with rule II
17% 8%

17%

Always Mostly Sometimes Rarely 58% Never Dont Know

Rule III be open and honest with your customers 41% customers are not happy with rule III
8% 25%

33%

Always Mostly Sometimes

Rarely
Never Dont Know

34%

Rule IV provide choice to your customers 41% customers are not happy with rule IV
8%

17%

33%

Always Mostly Sometimes

Rarely
42% Never Dont Know

Rule V consult with your customers 33% customers are not happy with rule V

25% 33%

Always Mostly Sometimes Rarely Never Dont Know 42%

Rule VI be courteous to your customers 50% customers are happy with rule VI
8% 8%

Always 42% 42% Mostly Sometimes

Rarely
Never Dont Know

Rule VII be helpful to your customers 58% customers are happy with rule VII
8%

42%

Always Mostly Sometimes 50%

Rarely
Never Dont Know

Rule VIII Put things right for your customers 42% customers are happy with rule VIII
8%
8% 17%

Always 25% Mostly Sometimes

Rarely
42% Never Dont Know

Rule IX Provide value for money 33% customers are happy with rule IX
17% 33%

Always Mostly Sometimes

Rarely
Never Dont Know 50%

FINAL PIE FOR NEW DIESEL INDIA

Rule I--Provides High standards of service Rule II-- Provides information to your customers 7% 10% 20% Rule III-- Be Open and Honest to your customers

17%

12%

Rule IV--Provide choice to your customer

5% 2% 25% 2%

Rule V-- Consult with your customers

Rule VI--Be courteous to your customers

Rule VII-- Be helpful to your customers

Rule VIII-- Put things right for your customers

Rule IX--Provide value for Money

The Number of Customers who are satisfied with the particular rule.

 BEST PART Genuine Spare Parts & Excellent Service

WORST PART Need to attend to customers more like a king. What they need to IMPROVE ON Customers expect a quick response even outside the shop.

ABOUT VODAFONE
Vodafone group is the worlds leading mobile telecommunication company, with a significant presence in Europe the middleeast, Africa, Asia Pacific and United States. Vodafones vision is to lead the industry in responding to public concerns regarding mobile phones masts and help by demonstrating leading edge practices and encouraging others to follow.

Rule I Provide high standards of service 33% customers are happy with rule I
8% 25% 25% Always Mostly Sometimes

Rarely
Never Dont Know 42%

Rule II Provide information to your customers 42% customers are happy with rule II
8% 25% 25% Always Mostly Sometimes 17% Rarely Never Dont Know

25%

Rule III be open and honest with your customers 42% customers are happy with rule III
17% 25%

Always 25% Mostly Sometimes Rarely Never Dont Know

33%

Rule IV provide choice to your customers 42% customers are happy with rule IV
17% 25%

Always Mostly Sometimes 17% 41% Rarely Never Dont Know

Rule V consult with your customers 58% customers are happy with rule V
25% 25%

Always Mostly Sometimes 17% Rarely Never Dont Know 33%

Rule VI be courteous to your customers 42% customers are happy with rule VI
17% 17%

Always 25% Mostly Sometimes

Rarely
41% Never Dont Know

Rule VII be helpful to your customers 58% customers are happy with rule VII
17% 25%

Always

Mostly
Sometimes 17% 41% Rarely Never Dont Know

Rule VIII Put things right for your customers 42% customers are happy with rule VIII
17% 25%

Always 25% Mostly Sometimes Rarely Never Dont Know 33%

Rule IX Provide value for money 42% customers are happy with rule IX
8% 25%

Always 50% 17% Mostly Sometimes

Rarely
Never Dont Know

FINAL PIE FOR VODAFONE

11% 10% 15%

8%
Rule I 16% 11% Rule II Rule III 4% 6% 19% Rule IV Rule V

Rule VI
Rule VII Rule VIII Rule IX

The Number of Customers who are satisfied with the particular rule.

What they need to improve on? Best part of this organization. Worst part of this organization.

 GigaHertz is a company that deals with computers, laptops, printers and more computer accessories. They are retailers

Rule I Provide high standards of service 42% customers are happy with rule I
17% 17%

Always 25% Mostly Sometimes Rarely 41% Never Dont Know

Rule II Provide information to your customers 42% customers are happy with rule II
8% 25% 17%

Always Mostly Sometimes 17% Rarely Never Dont Know 33%

Rule III be open and honest with your customers 42% customers are happy with rule III
8% 8%

42%
Always Mostly Sometimes

Rarely
42% Never Dont Know

Rule IV provide choice to your customers 42% customers are happy with rule IV
25% 41%

Always Mostly Sometimes 17%

Rarely
Never Dont Know

17%

Rule V consult with your customers 42% customers are happy with rule V
25%

41%

Always Mostly Sometimes 17%

Rarely
Never Dont Know

17%

Rule VI be courteous to your customers 50% customers are happy with rule VI
8% 8%

34%

Always Mostly Sometimes 50%

Rarely
Never Dont Know

Rule VII be helpful to your customers 42% customers are happy with rule VII
8% 8%

34%

Always Mostly Sometimes

50%

Rarely Never Dont Know

Rule VIII Put things right for your customers 42% customers are happy with rule VIII
17%

Always 58%

25%

Mostly Sometimes Rarely Never Dont Know

Rule IX Provide value for money 50% customers are happy with rule IX
8% 17%

Always Mostly Sometimes 42% 33%

Rarely
Never Dont Know

FINAL PIE FOR GIGAHERTZ

10% 18%

9%
Rule I Rule II Rule III Rule IV 14% Rule V

10%

9%

Rule VI
Rule VII 22% 4% 4% Rule VIII Rule IX

What they need to improve on? Best part of this organization. Worst part of this organization.

THANK-YOU!!!!!!!!!! ;)