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Based on the research of: Adler, R., Rosenfeld, L. and Proctor, R. (2001) Interplay: the process of interpersonal communicating (8th edn), Fort Worth, TX: Harcourt.
Fast Facts
We listen at 125-250 wpm, think at 1000-3000 wpm. 75% of the time we are distracted, preoccupied or forgetful. 20% of the time, we remember what we hear
More than 35% of businesses think listening is a top skill for success.
Less than 2% of people have had formal education with listening
WHAT IS LISTENING?
If you ask a group of people to give a one word description of listening, some would say hearing.
BUT LISTENING
Is following and understanding the sound---it is hearing with a purpose.
DEFINITION OF LISTENING
The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages; to hear something with thoughtful attention
Listening- physical & mental process; active; learned process; a skill Listening is hard!
LISTENING IS.. ACTIVE EMOTIONAL GETTING DEEP IN THE EXPERIENCE I KNOW and I CARE ABOUT YOU
HEARING IS.. PASSIVE PASSIONLESS NEVER GETTING BEYOND THE GLOSSY EXTERIOR. I ONLY CARE ABOUT ME AND I DON'T EVEN WANT TO KNOW YOU.
3)Adjustment
Negotiation skills
Emotional intelligence
show support;
work better in a team-based environment;
LISTENING PROCESS
UNDIVIDED ATTENTION HEARING
UNDERSTANDING
INTERPRETING
EVALUATING
EMPATHIZING
GOOD Listening
BAD Listening
BAD Listening
is a form of nonlistening in which someone only pretends to listen when they really are not.
Pseudolistening.
Listening But Not Hearing Rehearsing. Interrupting Hearing What is Expected Feeling Defensive Listening for a Point of Disagreement
GOOD Listening
Good listening is an essential part of being an effective communicator. You cannot be an effective communicator unless you are a good listener.
Concentration Attention Eye contact Receptive Body Language Und. of Communication Symbols.
Active listeners speak 30% of the time and listen 70% of the time. Sometimes, we have to try hard not to interrupt the only acceptable reason is to clarify or confirm what has been said.
EXTERNAL BARRIERS
INTERNAL BARRIERS
Internal
Barriers to Listening
Equate With Hearing
Uninteresting Topics Speakers Delivery External Distractions Mentally Preparing Response
Personal Bias
Language/Culture Differences Faking Attention