communication in organization

COMMUNICATION
It is the process by which people attempt to share meaning via the transmission of symbolic messages

FUNCTIONS OF COMMUNICATION
CONTROL Acts as a means of controlling the workers behaviour by way of communicating the organizations rules and procedures.
MOTIVATION Managers are motivated and are given information regarding the does and donts by means of communication by the managers.

EMOTIONAL EXPRESSION Communication provides a release for the emotional expression of feelings and the fulfilment of social needs among workers. INFORMATION It hepls in passing the necessary informations to the workers by the managers and among the co workers

COMMUNICATION PROCESS
FEEDBACK

IDEA OF SENDER

RECEIVED BY RECEIVER

MESSAGE

ENCODING

CHANNEL

DECODING

METHODS OF COMMUNICATION ORAL AND WRITTEN COMMUNICATION

NON VERBAL COMMUNICATION

USE OF TECHNOLOGY

COMMUNICATION CHANNELS
CHANNEL CAPACITY : amount of information that can be

transmitted CHANNEL MODIFIABILITY : the degree to which transmission can be made CHANNEL DUPLICATION : uses of sub channels to repeat or elaborate on a message CHANNEL SPEED : speed at which a message is to be sent CHANEEL FEEDBACK : two way communication and responses CHANNEL APPROPRIATENESS : depending on the demand of situation

COMMUNICATION NETWORKS

 FORMAL COMMUNICATION NETWORKS

TYPES 1.Vertical communication 2.Horizontal communication 3.Diagonal communication INFORMAL COMMUNICATION NETWORKS EXAMPLES 1.Grapevine 2.Social gathering 3.Management by wandering around

FORMAL COMMUNICATION NETWORKS

VERTICAL COMMUNICATION

HORIZONTAL COMMUNICATION

DIAGONAL COMMUNICATION

OTHER COMMON FORMAL COMMUNICATION NETWORKS

CHAIN NETWORK Y NETWORK

WHEEL NETWORK CIRLE NETWORK STAR NETWORK

CHAIN NETWORK

Y NETWORK

CIRCLE NETWORKS

WHEEL NETWORK

STAR NETWORK

INFORMAL COMMUNICATION NETWORKS

GRAPEVINE : Founder of all gossips and rumours SOCIAL GATHERING : Platform to pass their grievances ,

observations , etc MANAGEMENT BY WANDERING AROUND : Managers move around informally and chat with workers

BARRIERS TO COMMUNICATION

INTRAPERS ONAL

FACTOR
INTERPERS ONAL FATOR

ORGANIZA TIOANAL FACTOR

TECHNOLO GICAL FACTOR

 INTRAPERSONAL FACTORS

Selective perception Individual difference Emotions Frame of reference Preconceived ideas

 INTERPERSONEL FACTORS

Climate Trust Credibility Sender receiver similarity Interpersonal sensitivity Selective listening

Semantic problem

 ORGANIZATIONAL FACTOR

Status Hierarchical transmission Group size Spatial constraints

 TECHNOLOGICAL FACTOR

Language and meaning Non verbal cues Channel effectiveness Information overload

OVERCOMING BARRIERS

SET THE GOALS OF COMMUNICATION IN ADVANCE USE PROPER LANGUAGES IMPROVE SENDERS CREDIBILITY ENCOURAGE FEEDBACK DEVELOP A TRUSTING CLIMATE SELECT AN APPROPRIATE CHANNEL AVOID EVALUATIVE JUDGEMENT LISTEN TO THE ENTIRE MESSAGE PROVIDE APPROPRIATE FEEDBACK

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