WELCOME TO Hospitality Supervision Seminar

JULY 31, 2013

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Supervisory Skills in the Hospitality Industry

 Aim and purpose The aim of this activity is to develop the knowledge and understanding required for the supervision of an area in the hospitality industry. You will learn how to produce evidence for carrying out risk assessments and progress by implementing and monitoring health and safety policies. You will also study leadership skills, how to implement training for your team and the importance of team development.

 Introduction
The ability to lead and supervise teams is critical to the success of a hospitality business. This unit introduces learners to the principles of team leadership and supervision in a hospitality business. Understanding and applying team supervision and development skills is a key requirement of this unit.

 The ability to measure the effectiveness of team performance and achievement is a requirement for any successful hospitality business.

Be encouraged to review the role of the supervisor and manager in hospitality businesses, and their impact and influence on team achievement.
Have the opportunity to explain and show team leadership skills. These skills can be developed and measured in practical situations where learners have to demonstrate personal organization, flexibility and other interpersonal skills when leading a team towards achieving the desired objectives.

 Key Factors

Attitude

Leadership

Knowledge

Skills

WHAT IS ATTITUDE?

 What makes LIFE 100%?

If ABCDEFGHIJKLMNOPQRSTUVWXYZ

Is Equal to
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26

A+T+ T+ I+ T+ U+ D+ E 1+20+20+9+20+21+4+5= 100%

It is OUR ATTITUDE towards Life and works that makes our life 100%. Therefore, ATTITUDE is everything!!!

 Leadership
Please Write a One Sentence
Definition for

LEADERSHIP?

 Skills

 Knowledge

 Objectives

Performance objectives

Learning objectives

Experience objectives

BREAK

What makes a Good Supervisor?

10 IMPORTANT SUPERVISORY SKILLS

 Skills

Communicates effectively Demonstrates technical expertise Responsible and completes work without close supervision Leadership ability

 Skills Organized Adapts to and implements change Promotes key values Team and people building skills Uses sound judgment Produces results

CONCRETE EXAMPLES OF SUPERVISORY TASKS

Supervisors are responsible for:

Delegating Motivating and praising Delivering criticism and discipline

Working under pressure

Meeting tight deadlines

Training new employees

Organizing people, projects, and schedules

Observations

FOR LISTENING
Have a Great Day!!!

IMPRESSIONS