Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Overview
Types of communication
Based on communication channels
Verbal communication Non-verbal communication
Types of communication
Types of communication
Verbal
Non-verbal
Formal
Informal
Oral
Written
Verbal Communication
Communication is based on language An inseparable part of business communication Two types of verbal communication
Oral communication
Involves the exchange of ideas, opinions and information through verbal means Communication takes place orally Word communication (not written) Messages are exchanged between a communicator and a communicate
Oral communication(contd.)
Written communication
Message communicated in a written form Generally used when the audience is at a distance or when a permanency of record is needed.
Non-Verbal Communication
Often referred to as body language Includes the overall body language of the person who is speaking, which will include the body posture, the hand gestures, and the overall body movements Facial expressions also play a major role Can also be in the form of pictorial representations, signboards, or even photographs, sketches and paintings
Formal Communication
Includes all the instances where communication has to occur in a set formal format Official conferences, meetings and written memos and corporate letters are used for this form of communication Straightforward, official and always precise and has a stringent (inflexible, fix) and rigid tone to it
Informal Communication
Includes instances of free and unrestrained communication between people who share a casual rapport with each other
Thank you!!