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Types of Communication

Overview

Types of communication
Based on communication channels
Verbal communication Non-verbal communication

Based on style and purpose


Formal communication Informal communication

Types of communication
Types of communication

Based on communication channels

Based on style and purpose

Verbal

Non-verbal

Formal

Informal

Oral
Written

Verbal Communication

Communication is based on language An inseparable part of business communication Two types of verbal communication

Oral Communication Written Communication

Oral communication

Involves the exchange of ideas, opinions and information through verbal means Communication takes place orally Word communication (not written) Messages are exchanged between a communicator and a communicate

Oral communication(contd.)

Oral communication could take a variety of forms or types, such as:


Private discussions Conversations Oral instructions and orders Gossip Telephone conversation Formal meetings Informal meetings Interviews Oral presentations Conference/seminars

Written communication

Message communicated in a written form Generally used when the audience is at a distance or when a permanency of record is needed.

Non-Verbal Communication

Often referred to as body language Includes the overall body language of the person who is speaking, which will include the body posture, the hand gestures, and the overall body movements Facial expressions also play a major role Can also be in the form of pictorial representations, signboards, or even photographs, sketches and paintings

Formal Communication

Includes all the instances where communication has to occur in a set formal format Official conferences, meetings and written memos and corporate letters are used for this form of communication Straightforward, official and always precise and has a stringent (inflexible, fix) and rigid tone to it

Informal Communication

Includes instances of free and unrestrained communication between people who share a casual rapport with each other

Does not have any rigid rules and guidelines


Need not necessarily have boundaries of time, place or even subjects for that matter

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