WORKFLOW MANAGEMENT SYSTEM (WFMS)

Group A5 - Team Members:

Siddhesh Sawant Hitesh Karkal Mithun Poojari M. Arun Kumar Narayan Sahu Rahul Bhojwani

INTRODUCTION & SCOPE.

We, Poxy Infotech, are an offshore production center that processes / records invoices for shipping companies.
Maersk is one of the US based shipping company for which we process invoices. We receive scanned copy of the invoices which is processed & updated in our database by our Data Entry Operators (DEO). We receive close to 40,000 invoices per month which are processed by our 50 DEOs.

OBJECTIVE
Capacity Planning Estimation & Actual Comparison. Individual DEO Efficiency Calculation KPI which consist of CPI, MPI & SPI Calculation. Delivery Status

PAIN POINTS
Unable to deliver 100% on time. Actual efficiency of individual not known. Client is not able to see the actual performance. Discussing Re-baseline with client becomes difficult with no statistical data.

MAERSK

POXY INFOTECH LTD

Manager

Allocation &Distribution Team

Invoice Rejected

Data Entry Operator

Invoice Accepted

Data Base

END

WORK FLOW MANAGEMENT SYSTEM (WFMS)

Work Flow management is a desktop based embedded tool & consists of 2 sections: User Setup: This section will be used by DEOs to enter their daily output. Admin Setup: This section is accessible only by Management.

HOME PAGE (WFMS)

USER SETUP

ADMIN SETUP

EXIT

USER SETUP (WFMS)

NAME: EMPLOYEE ID:

Abhay Oak 10137

DATE

04/03/2013

INVOICE PROCESSED: INVOICE REJECTED:

28 5

Complete EXIT
POXY INFOTECH

ADMIN SETUP
EMPLOYEE INFORMATION INVOICE OUTPUT INVOICES REJECTED CAPACITY PLANNING EFFICIENCY REPORT K.P.I.

BENEFITS AND CONCLUSION

It will help us to plan and achieve 100% Delivery Statistics will help our client to monitor rejections Planning & Actual Comparison helps in decide factors like increase/decrease employee strength or introduce overtime Will help to evaluate Individual performance for annual performance ratings. With WFMS generated MIS reports Clients can monitor & understand the progress. With MIS reports on KPI, re-baseline becomes simpler with Clients.

FUTURE PROSPECTS
Rejection portal to monitor rejections & find root cause. Weekly Employee Efficiency Report to be viewed by individual DEO. Skillset information to be included in Employee Details Provision of Inclusion of re-work (re-processing rejected invoices) in planning. Application to be converted into web-based to avoid technical errors due to system requirements & to become centralized database. Special section for Clients to see Weekly/Monthly progress.

Thank You