Counselling skills

1.People skills
2.Convincing skills
3.Analyzing skills
4.Listening skills
5.Communication skills
6.problem-solving skills
 People skills

• People skills are behaviours,used

face to face,that succeed in helping
progress towards a useful outcome.
• Your behaviour is the only part of
you that other people can observe.
 BEHAVIOUR

• SEEN
BEHAVIOUR

THOUGHTS
MOTIVES
ATTITUDE
• UNSEEN FEELINGS
Can people skills be
improved?
1.Powers of observation
2.Assertiveness approach
 Verbal behaviour
seeking ideas
proposing
suggesting
disagreeing
supporting
explaining/clarifying
difficulty stating
 Visual behaviour
anxious
friendly
confident
aggressive/overbearing
thoughtful
Convincing skills
How to Convince Someone to Believe in
Something

Those techniques are:

• Shaking His Existing Belief:
• The more assertive and confident you are while
talking about your idea, the higher the possibility
of shaking the other person's belief about that
thing (given that he does not have much
knowledge about it).
• Undermine His Knowledge Base:
• Even if you were confident while talking, the
other person's knowledge base could act as a
barrier to your ideas. You don’t need magic to do
this, you just have to be ready with proper
documentation and clues. The more clear your
evidence is, the more you will be able to
undermine his own knowledge base and so
How to Convince Someone to Believe in
Something

• Provide Proof for the Skeptic:

• Contrary to common belief, skeptics can be
made to believe in something new provided you
have clear evidence to prove your idea. The more
clues you can provide to strengthen your
argument, the less skeptic the other person will
be and so the easier he will be convinced.
• Program His Subconscious Mind:
• The subconscious mind can be programmed by
repetition: the more a command is repeated, the
more it can shake an already existing belief
provided that either the conscious mind is absent
or that the source of the idea is trusted.
How to Convince Someone to Believe in
Something
• Believing in Your Idea:
• Do you notice that when a person really believes
in an idea he usually takes it to the light? The
entrepreneur who always believed that his idea is
worthy usually succeeds in building a very good
business. The more you believe in your idea the
more confident and, most importantly, convincing
you will be when talking about it.
• Repetition and the Law of Attraction:
• You can make the process of programming
someone’s mind distributed over time, that is
each time you meet him you talk a little about
your idea then leave him. . For example, if you
kept telling your friend that he is a poor driver,
he may not believe you until he happens to have
an accident. When this happens, he will
Communication skills
 The Johari Window is a
communication model that can
be used to improve
understanding between
individuals within a team or in
a group setting. Based on
disclosure, self-disclosure
and feedback, the Johari
Window can also be used to
improve a group's relationship
with other groups
problem-solving skills
 Problem-solving includes:
1.Using specified skills to
identify the nature of a given
situation or task.

2.Alternative methods for

determining the appropriate
solution
3.Applying guidelines for
analyzing a task or problem in
order to solve it.
 Problem-Solving has six
"phases":
• 1.Consider the Task
• What is the task? Legitimize it. How
does it feel? What's the real
problem? What's the
best/worst/most probable result
likely if we solve this problem? Who
has ownership? State as a question.
 2.Analysis
-Why is it a problem? (Basic
questions).
-Break it down/component
parts.
-Force Field analysis (forces for
-sustaining the problem/forces
against/restraining the
problem).
-Generalize/exemplify.
-Ask the Expert.
 3.Generate Alternatives

Win/Win (consensus)
Both/And
Build up/synthesize
Negative voting
Focus on Agreements
Back off
 4.Implementation

– Sharing leadership.
– Keeping group together.
– Concurrent evaluation.
– Getting the job done
 Evaluation Feedback
.
– Strengths/Weaknesses.
– Improvements.
– Feed-forward.