SDLC Project

Examples

Planning Phase
Example 1

Plan

System Requirements Critical Success Factors Feasibility Studies

Project Plan

Analyze

Design

Develop

Test

Implement

The system we are developing for our business is a website that we will use to update our customers about our next location as a social network as well as sell our products and merchandise. As a business we need to be able to manage our website effectively, update our information quickly and clearly communicate our information to our customers. Our website will allow customers to become members of our business, login into our site, browse products and information and contact the founders of Forensic Fountain.

Maintain

Plan

System Requirements Critical Success Factors Feasibility Studies

Project Plan

Analyze

Our critical success factors include:

Design

Develop

Test

A data-driven website Easy to navigate home, order, and other pages of the site Clear flow of the website Effective communication to the founders
Used to analyze customer feedback and make changes

Implement

Maintain

Plan

System Requirements Critical Success Factors Feasibility Studies

Project Plan

Analyze

For Forensic Fountains system we decided to conduct the following feasibility studies:
Design

Develop

Test

Implement

o Cost-Benefit Analysis This study will allow our company to determine if the benefits of running the click part of our click and mortar business outweigh the costs of running an online operation and will tell us whether to keep that part of our business or not o Schedule Study This feasibility study will help our business because we have a lot of dates and events to keep track of due to the fact that we are a travelling business. A schedule study will help us determine if we can meet all of our obligations as a company.

Maintain

Plan

System Requirements Critical Success Factors Feasibility Studies

Project Timeline/Milestones
Analyze Design

Develop

Test

Implement

November 2, 2011 Business requirements and project plan drawn up and completed November 5, 2011 Sent database model to programming company November 10, 2011 First basic prototype completed and under revision November 12, 2011 Second prototype completed November 13, 2011 Database received from programming company November 13, 2011 Website completed and ready for system testing November 16, 2011 Final product approved for launch November 20, 2011 User documentation due November 21, 2011 Website opened to the public, database fully functional

Maintain

Planning Phase
Example 2

Plan Analyze

Project Plan

CheckPoint Rush is based around women dirtbiking. Our

company wants to start a website that will familiarize our

Design Develop Test Implement Maintain

current and potential clients with what we do, what kind of products and services we offer, and what our location is. Our customers will be able to purchase products online through our

website, and download special training videos.

We will keep our customers up to date with all the latest information regarding our products and special offers and discounts.

Customers will also be able to ask questions, and expect

answers within 24 hours.

Plan Analyze

Project Plan

Our company will focus on the following critical

Design Develop Test Implement Maintain

success factors: a website which is easy to navigate customers will be able to contact us in case they are having problems with placing orders all required information will be in place easy download option for training videos.

Plan Analyze Design Develop Test Implement Maintain

Project Timeline
November 12, 2012 Project plan completed and business requirements identified November 15, 2012 Database model is finished and sent to the programmers November 17, 2012 Website design completed and training videos due

November 19, 2012 Premier prototype is completed and under

review November 20, 2012 Page for custom orders designed and competed November 26, 2012 Final product completed and user documentation due December 1, 2012 Website is launched and available to the public

Plan Analyze Design Develop Test Implement Maintain

Feasibility Studies

Our company will conduct the following feasibility studies: Economic feasibility study will allow us to compare costs related with creating a website with forecasted benefits. By doing this analysis, we will be able to determine what parts of website should or should not be excluded from

original design.
We will perform operational feasibility study in order to see if the website will accomplish all objectives. It will help us find out on what parts of the project we need to focus more, and how to optimize them.

Analysis Phase
Example 1

Plan

Analyze

Business Requirements Process Diagrams Buy vs. Build

Project Analysis Business Requirements

Design

Develop

Test

Implement

Our online system will: 1. Be easy to navigate from login to checkout 2. Have an online ordering and payment system 3. Present information in a clear and understandable way to customers 4. Allow employees to use customer information to analyze business performance 5. Allow the generation of reports regarding different aspects of the business 6. Allow customers to contact the business with comments or concerns

Maintain

Plan Business Requirements Process Diagrams Buy vs. Build

Project Analysis

Analyze

Design

Develop

Test

Implement

The two processes we chose to diagram are a customer order and contact us. Due to the fact that our website will be a large part of our sales, showing the customer order process will help you understand how a customer will go through our system and also help us identify where potential problems might arise. In addition, because we are a travelling business we do not have a concrete location where customers can come and share their concerns with us. Therefore, the contact us process of our business will be crucial to our success (or failure) as a business. A social networking function would also help cohesion.

Maintain

Customer Order Process

When our customers first visit our site they will see our home page. In order to place an order, they will need to sign in as members of our site. Customers will be prompted for their User ID and Password. If they are new to our system, they can create a profile (free of charge) by setting up a User ID, password, and some brief information. Once they have done that, the system will either verify their information, or will reject it as an invalid login and request they enter their information again. Once they have been accepted, they are free to browse through all of our products and select whichever fits their fancy. Once a product has been selected and a customer is done shopping, they will proceed to checkout where they will enter their payment information, confirm their order and their method of reception, and send in their order for packing.

Sta
Enter User ID and Password

Customer

Computer

Customer order and payment

Verify user

Invalid Login

New User

Add User ID, Password and Confirm Products

Existing User

Product Selection

Order Confirmation/ Package Destination

Order review and Payment Information/Type Shipping or Pick-up

Plan

Analyze

Business Requirements Process Diagrams Buy vs. Build

Buy vs Build Analysis

Design

Develop

Test

Implement

Our business relies mainly on the building side of a buy v. build scenario. We plan on hiring someone to build our website inhouse but do not plan on using a canned website development system. We will be able to have more options as far as being able to modify and update our website if we did this.

Maintain

Analysis Phase
Example 2

Plan Analyze Design Develop Test Implement Maintain

Project Analysis

We chose to diagram customer login process and the

enrollment process.
Our customer database is going to be a big part of our website because it keeps track of all of the different accounts as well as the information in each account including: Purchases Class enrollments

User history
User interests

Plan Analyze Design Develop

4.

Business Requirements
Our online system will: 1. Be easy to navigate

2.

Have an online ordering, payment, and enrollment

system

3.

Have information presented in a clear and understandable manner for customers Allow employees to use customer information to analyze business performance

Test
5.

Allow company to generate reports to keep track of different characteristics of the business

Implement
6.

Allow customers to contact the business with any questions, comments, or concerns that they may have

Maintain

Plan Analyze Design Develop Test Implement Maintain

Buy VS Build Analysis

Our company has performed buy vs. build analysis, compared costs and benefits related to both options, and come up with a conclusion that its in our best interest to build our own website. Our company has already hired employees who are experts in technology and design. Therefore, we are confident that the final product will live up to our highest expectations. By building our own website we will be able to make any necessary changes and alterations as they come up.

Plan Analyze
During the enrollment process,

Process Diagram: Enrollment Process

customers will be prompted to login

or create a user name. Then they will be presented with the available courses. From there they will have the option to browse our instructor profiles and select the instructor and the course that they like the best. After they have selected their course they will be required to make a downpayment to hold their seat in the class. They will pay the remainder of the cost when they arrive for the class.

Design

Develop Test

Implement Maintain

Plan Analyze
The login process will enable our customers to create their own accounts, through which they

Process Diagram: Login Process

Design

will be able to place orders for standardized or customized

products, ask questions, apply for training lessons, and download training videos. Current users will be able to access their accounts by inputting their user names and passwords. New clients will be able to sign up by inputting their

Develop Test

personal information, like name, address

and contact information, and choosing a unique user name and password to access their accounts. Our company will run a database of all users information, and it will guarantee confidentiality.

Implement Maintain

By maintaining a database, we can learn about customers

preference and inform them about specific discounts and offers regarding those products.

Design Phase
Example 1

Plan

System Model ER Diagram Navigation

System Model - Website

Analyze

Logo
Design

BUSINESS NAME

Develop

Test

Log In Find Us Catalogue Contact Us Fan Pictures Home

Body

Implement Comments

Maintain

Plan

Analyze System Model ER Diagram Navigation

CUSTOMER

Design

Develop

CUSTOMER ORDER

Destination

Test

Implement

ORDER

Payment

Maintain

Plan

Web Site Navigation

Analyze System Model ER Diagram Navigation

HOME Log In Catalogue Shopping Cart A Product

Checkout Continue shopping

Abandon cart

Design

Develop

Find Us Contact Us

Add to cart?

Test

No

Yes

Fan Photos
Implement

Maintain

Design Phase
Example 2

Plan Analyze Design Develop

Training Facilities

System Model
CheckPoint Rush [Logo] : Slogan

Login

Picture Slide Show

Our Riders

Products

Videos
Photo Gallery

Test Implement Maintain

FAQs

(Body)

Upcoming Events

About Us

Blog

Join Our Team -- Policies -- Contact Us

Plan Analyze Design

CheckPoint Rush Company Database

CUSTOMER
CLASS REGISTRATION

ORDERS

PAYMENT

Develop Test
PRODUCTS VENDORS

Implement Maintain

Plan Analyze Design

Home Page

CheckPoint Rush Website Navigation

Login Products Training Facilities FAQs About Us Our Riders
Training Facilities Info Our Bios Company Info Customer Account Create New Account Account History Products Shopping Cart

Continue Shopping Indoor Outdoor

Check Out

Riders Bios

Develop Test Implement

Videos
SlideBomb

Photo Gallery
Upcoming Events

Media Page

News

Blog

Posterous Spaces

Maintain

Follow us on Twitter

Twitter

Development Phase
Example 1

Plan

Website Prototype We chose this prototype because it is easy for the customer to navigate. We also included fan photos because we wanted our customers to be recognized for their contributions to our business success.

Analyze

Design

Develop

Test

Implement

Maintain

Plan

Website Prototype

Analyze

Design

Develop

Test

Implement

Maintain

Development Phase
Example 2

Plan Analyze Design Develop Test Implement Maintain

Prototype

Our company is satisfied with how the initial prototype looks like. The website is streamline and very easy to navigate. Our customers will not have any trouble finding the information that they need, which

is one of our main requirements. The design of the website is

very appealing. The combination of colors, pictures and text makes it look very professional and fun at the same time. It shows off the adventurous spirit, and excitement related to dirt biking.

Testing Phase
Example 1

Plan

Screen / Form Tested Date Tested

Home page November 17, 2011

Tester
Analyze
Test Condition

Name of Tester
Actual Results (Circle one) Pass Fail

Expected Results A Customer/fan is able to log in with a username and password and access the system in a personalized matter. The fan photo addition uploads external photos to the system.

Design

Log In to the System

The system was able to match my user name and password

The photo database wouldnt fully add photos to the appropriate folder The cart was able to be accessed during random instances over the lengths of two weeks.

Develop

Fan Photo Additions

Website Test

Pass

Fail

Test

Cart Memory Limits Check Out

The customer database should be able to keep a cart in memory for two weeks.
Customers receive a confirmation email with a receipt and conformation of their method of reception.

Pass

Fail

Implement

The system generated an email that was sent to the customer inbox.

Pass

Fail

Maintain

Testing Phase
Example 2

Plan
Screen / Form Tested

Testing
Check Point Rush Shopping Cart Operations

Analyze Design

Date Tested Tester

Test Condition Payment Methods

11/14/2012 Mary Smith

Actual Results
The system was able to Take the payment Information to process and Complete the transaction System was not able to Match username and Password to the information Stored in the database The shopping cart kept track of all items and navigated through The Website without losing the Items in the cart The system completed the Check out process after

Expected Results
The system will take the Information of the payment

(Circle one) Pass Fail

Develop
System Log in

(i.e. credit card, gift card) and process it correctly Customers are able to enter Their log-in info and system

Pass

Fail

Test
Shopping Cart

Will recognize it and bring

them to the correct account Shopping cart will keep track Of all items and will navigate Through website while Shopping cart is open

Pass

Fail

Implement Maintain

Performance

Check out

Once customer is done Shopping the system will

Pass

Fail

Navigate them to correct pages

To complete transactions

The payment cleared

Implementation Phase
Example 1

Plan

Implementation - Training
Forensic Fountain is a travelling company and as such the amount of employees will be fairly small, thus our main training method is mainly based on a one-on-one interaction with a trainer. The company will not hire large groups of individuals, so group training will not be required. Online training would also be beneficial because the training information would be archived, thus making it available to employees as needed. For one-on-one training, each employee will spend a day of training with a founder or high level employee learning the system. USER DOCUMENTATION: Training manuals will be developed and available to employees as needed. In addition, we will incorporate a train-the-trainer program people new to our system after the initial training. There will also be a FAQ area for employees to access as needed.

Analyze

Design

Develop

Test

System Training Implementation Implement Method

Maintain

Plan

Implementation
Our business will be implementing a plunge conversion method. We do not have a current website, so plunge makes the most sense for our business.

Analyze

Design

Develop

Test

System Training Implementation Implement Method

Maintain

Implementation
Example 2

Plan Analyze Design Develop Test Implement Maintain

Implementation
We will implement this system through a semi continuous training program. This means that a group of employees will attend meetings on a bimonthly

basis to learn what is changing within the system so they can train the rest of
the employees. This will help keep the management and usage of the system the same. Parallel conversion will be used so we can have a system to fall back on just in case a problem does arise with the new system. This will ensure that we will not be completely out of a system if something does end up failing. We will keep the system up through production and maintenance by using the training program stated above. User documentation will include a user manual. This manual will give

detailed records on how everything within the system works. Any system
user will be able to look in this manual if they have any question and they will be able to find exactly what they need to do in order for the system to run properly.

Maintenance Phase
Example 1

Plan

Maintaining Forensic Fountain

The founders of the company along with a couple two IT specialists will be in charge of performing changes to the system as problems arise. We will have a help desk to field both customer and employee questions. The founders will also be in charge of changing the system format to customize the experience based on customer and employee feedback.
Performing Changes System Maintenance Maintenance Schedule

Analyze

Design

Develop

Test

Implement

Maintain

Plan

Maintenance Cont.
Our adaptive maintenance will be handled by the owners of Forensic Fountain and will mostly entail them managing the layout and flow of the website in order to better accommodate customers and employees and the growing needs of the business. Our corrective maintenance responsibilities will be handed over to the few IT specialists the company has hired to make sure that the system runs smoothly and any defects are eradicated quickly and without problems. The perfective maintenance aspect of our company will be based heavily on the feedback from our customers and employees. Once we have sufficient data to warrant a change, those changes will fall under the adaptive maintenance process and be handled by the same personnel. Our preventive maintenance will be monitored by our IT specialists, as is our corrective maintenance and will be based on trends produced by our maintenance schedule and commonly reported problems from within and outside of the company. This maintenance will also be based on metrics

Analyze

Design

Develop

Test

Implement

Maintain

Performing Changes System Maintenance Maintenance Schedule

Plan

Maintenance Cont
During the first 3 months of operation:
Daily scans to check for any problems with the navigation, design, and other major areas of the site Routine weekly system testing to make sure system and databases are running smoothly Customer simulation by employees to test ease of system

Analyze

Design

Effective April 1:
Monthly scans of the system to ensure everything is still functioning highly (test links, documents, product database, etc) Periodic customer simulation to asses the quality of the website Quarterly updates to the system Bi-annual Deep checks/scans of databases perform data cleansing activities Monthly metrics will be ran to determine efficiency and effectiveness of site Company reports at the end of every quarter to assess performance and website quality
Customer feedback, questions and complaints will be read and dealt with as soon as they occur.

Develop

Test

Implement Performing Changes System Maintenance Maintenance Schedule

Maintain

Maintenance Phase
Example 2

Plan Analyze Design Develop Test Implement Maintain

Maintenance
In order to maintain the website and the system, weekly, monthly, and quarterly scans will be ran. These scans will certify that all the data in the system is up to date and accurate. If an issue is flagged, the operators and specialists that work on the system will fix it. If any updates need to be done, they will take care of that as well. Examples of items that need to be updated include coupons/promotions, current company information, videos, our social media accounts, our blog, and any other information within our system that needs to be continually updated to keep our customers informed about what is going on with our company. Along side keeping our informed, we will respond to any customer questions or concerns as they come up.

Plan Analyze

Maintenance

For adaptive, our technical team will keep tabs on new technologies and update our system correspondingly.

Design

For corrective, we will correct any imperfections that present themselves within the data in our database or any

Develop

out dated information that comes up on our website. For perfective, we will have our team continuously try to make our site more efficient and effective for our customers by improving our site navigation. For preventive, our team will also be constantly be monitoring for issues with our software and upgrading any problems they may find to help our system stay healthy.

Test Implement Maintain

Plan Analyze Design Develop Test Implement Maintain

Maintenance
Our technology team will work on a regular maintenance schedule. Daily: Check basic site functions Check links Check system stability Check database functioning

Weekly: Run cleansing software on database information Check site traffic to help maintain the right level of functioning
Monthly: Check system server stability Check system for bugs