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– Founded in 1908
– About 2,84,000 employees
– Global headquarters in Detroit
– Manufactures its cars and trucks in 33
countries
In the Nut Shell…
• Importance of “Execution-as-
learning” over “Execution-as-
efficiency”
• Most executives believe that flawless
execution of operations is the surest
path to customer satisfaction and
positive financial results
• Psychological Safety
Execution-as-Efficiency
VS
Execution-as-Learning
Execution-as-Efficiency Execution-as-Learning
Leaders provide all the answers Leaders set the directions and
clarify the objectives
Employees follow the direction Employees looks for the answers
New work process development is New work process development
infrequent keeps on evolving
One way feedback Feedback is two ways
Fear is often a part of the work Fact is well understood that fear
environment would inhibit the ability to
experiment and thus the learning
process
What’s with
Execution-as-Efficiency????
This is an old method of management
that was successful at the time of
“Manufacturing- Dominated era”.
Following were the consequences of the
same: