The company

Authorised Maruti Suzuki Car Dealer in Mumbai, Pune, Kolhapur, Goa and Kerala. Sai Service Station Limited incorporated on 9th August 1985, as a Private Limited Company. The dealership operations is spread over the states of Maharashtra, Goa, Kerala and Andhra Pradesh, run by Professional Managers ably assisted by over 3,250 qualified and committed personnel.

MISSION
It is our endeavor to CREATE CUSTOMERS FOR LIFE and this honour indicates that we are well on the path in achieving the same and we look forward to your continuous support and guidance towards this mission. AWARDS Sai Service has been awarded Bloomberg UTV Autocar Award 2012 for the Best Customer Service Experience. among all automobile dealers in India.

Customer service
Vehicle pick & drop

Clean Waiting Area

To foster a clean and friendly ambience of the customer lounge where the customer will spend the time comfortably.

Complete all of the work requested

To ensure that the jobs demanded by the customer fully attended as informed to the service advisor opening of the job card.

Reasonable time for servicing

To ensure that the customer is informed of reasonable time period for vehicle service/ repair, while opening job card

Maruti On-ROAD Service

To provide the required assistance for breakdown vehicles through Maruti On-road Service(MOS)

Other objectives of customer service.

Vehicle returned clean To ensure that the customers vehicle is returned in an absolutely clean condition with respect to the interior/exterior/ underbody and engine room side, after service/repairs carried out by the workshop. Workshop Open On Weekend, Late hours And Night Shift Awareness to the customer about convenient working hours & days Greeting Customers On birthday And Wedding Anniversary: Focused Customer Meet: To obtain first hand feedback from the customers on the services provided by the workshop and build long term customer relationship. Notify for service due- service reminders Reasonable charges for servicing

Policies
1.Norms for the workshops infrastructure need to be followed as per corporate identity manual for dealers (part no. 99200M00021-74E) and for MASSs (part no. 99200M00031-74E) 2.Customers facilities available in workshop has high impact on customers satisfaction.This has been circulated through circular no.10, 2009. Customers facilities available in workshop should meet the norms as per CI manual

5s Methodology at SAI Service 5s is a method of organizing a work place and maintaining standards at the work place. 5s motivates workshop staff, improves safety efficiency and productivity of the workshop. 5s ensures that only those item's are kept at the workplace which are required,and these items are place at a proper location in a proper quantity in cleaned condition. 5s stand's for five Japanese word whose applications has been proven to be very successful to improve the system in the workshop the five Japanese word's and their meaning's are: 1.Seiri-Sorting 2.Seiton-systematic arrangement 3.Seiso-cleaning 4.Seiketsu-standardisation 5.Shitsuke-Sustaining the discipline

Service personnels
The employees are stated to do the following for better customer service Explanation of work prior to service

Objective: To get customer approval for the service to be carried out on the vehicle and to ensure smooth transaction during the service process.
Service Personnel Neatly Dressed

To identify workshop personnel easily by customers.

Service standards
To ensure that the customer is a tended to within a reasonable time after his/her arrival at the workshop.

Conclusion
Sai service is a number no.1 dealer of Maruti car .After analyzing the company it can be concluded that most of the customer prefer Sai Service for buying cars. Sai service has been given standard ISO 9002 ,i.e Indian standard organization . Sai Service has different branches in India such as Mumbai ,pune, goa, The Sai service group is an automobile group company authorized to sell Maruti Suzuki vehicles with an extensive networkof car showrooms and service centres in Mumbai ,Goa, Kolkata ,Kolhapur ,Hyderabad ,Kerala .Sai service groupspecializes in selling new Maruti Suzuki cars ,pre-owned cars, Genuine Maruti spares and offers state of art service facilities .They guarantee their customers absolute peace of mind. They ensure that customer do not feel any inconvenience when they have given the car for servicing so the company provides replacement car to be used till the car is being serviced.

 They provide on -road service to customer if there any break down of car on road through maruti onroad service. The workshops are open on weekend late hours and night shift to serve to customers. They remind customers about their due date of service . They also do follow up of customers who have not visited during one year. They charge less prices than other dealers. They try their level best to provide satisfaction to customers.

Thank you