Business

Etiquette
PRESENTED BY:
SHIVANGI RAWAT
MBA[IFM]
ROLL NO-R90108032

1 UNIVERSITY OF PETROLEUM & ENERGY STUDIES June 29, 2009

 Topics
1. Introduction
2. Etiquette in Office
-first impression
-cubical etiquette
5. Appearance
6. Social Grace
7. Cell-Phone Etiquette
8. Mistake

UNIVERSITY OF PETROLEUM & ENERGY STUDIES June 29, 2009

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Etiquette

“A set of rules that allow us to communicate and

interact in a civilized manner.”
Politeness
Poise
Confidence
A code that governs the expectations of social
behavior

UNIVERSITY OF PETROLEUM & ENERGY STUDIES June 29, 2009

Make a Good First Impression

•Avoid slang
•Establish eye contact
•Avoid “the hug”
•Avoid a limp handshake
•Always introduce yourself
•Know who should be introduced first
– Higher-ups first
– Females before males

UNIVERSITY OF PETROLEUM & ENERGY STUDIES June 29, 2009

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 Code of Behavior
Six “S’s” to Meeting/Greeting
1. Stand
– Shows respect
2. Smile
– Encourages a smile from the recipient
3. See
– Look into recipient’s eyes
4. Shake
– Utilize proper greeting
5. Speak
– Speak your name slowly and distinctly
6. Say
– Say the recipient’s name back

UNIVERSITY OF PETROLEUM & ENERGY STUDIES June 29, 2009

 Cubicle Etiquette
•Imagine an invisible door. Don’t just enter
someone’s cubicle.
•If they look deep in thought, leave them alone.
•If they are on the phone, don’t try to get their
attention with gestures.
•Be aware how your voice projects.
•Others can hear what you say, and could judge
you by your words.
•Keep personal phone conversations to a
minimum.
•Keep your cubicle neat and uncluttered.
UNIVERSITY OF PETROLEUM & ENERGY June 29, 2009
STUDIES 6
Appearance

Your business image

starts with the way you
are dressed and is
reinforced with your
personal mannerisms.

UNIVERSITY OF PETROLEUM & ENERGY STUDIES 7

June 29, 2009
 Read the company’s dress-code polices
8
to put together a working wardrobe.
UNIVERSITY OF PETROLEUM & ENERGY STUDIES June 29, 2009
 Dress for Success
Dress for the occasion
Avoid over-accessorizing
Steer clear of anything too gaudy, too short, or too
tight
Think of “Casual Friday” as if it were an ordinary
day without a necktie or business suit – and, you
still have to “look” professional!

UNIVERSITY OF PETROLEUM & ENERGY STUDIES June 29, 2009

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 Social Graces
The quality of your life
is the quality of your
communication.

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UNIVERSITY OF PETROLEUM & ENERGY STUDIES June 29, 2009
 Social Situations: How not to be a Social
Outcast

View the event as an opportunity to network.

Prepare some small talk in advance.
Dress appropriately
Go easy on the food and drink.
Seek out the host to show appreciation for the event.
Remember, people are taking notes. Don’t give them a
performance they will remember forever.

UNIVERSITY OF PETROLEUM & ENERGY STUDIES June 29, 11

2009
 Cell Phones
Necessity or Burden?

UNIVERSITY OF PETROLEUM & ENERGY STUDIES June 29, 2009

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 Cell Do’s and Cell Don’ts

Use your “inside voice” or even quieter.

Walk away from others when talking.
Turn your phone off or on vibrate during events.
Be careful when driving.

UNIVERSITY OF PETROLEUM & ENERGY STUDIES June 29, 2009

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 Common Etiquette Mistakes

 Making introductions in the wrong order.

 Showing up late for an important appointment.
 Talking on your cell at the table or during events.
 Improper napkin use.
 Drinking too much at functions.
 Walking into a person’s cubicle without asking
permission.

UNIVERSITY OF PETROLEUM & ENERGY STUDIES June 29, 14

2009
 A SMILE costs nothing, but
gives much. It enriches those
who receive, without making
poorer those who give. It takes
but a moment, but the memory
of it sometimes last forever.

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 THANKS……

16 UNIVERSITY OF PETROLEUM & ENERGY STUDIES June 29, 2009