Vetting of COPF Checklist by FINIPLC:

Service Delivery (OFGMUMB) logs in to do COPF Vetting.

PSR in OFGMUMB Work Queue for COPF Vetting

Vetting of COPF Checklist by OFGMUMB:

Order Booking

Capture Prepare Solution Solution Capture Feasibility Pricing and Reach Capture Customer Lead / Creation Opportunity Site info. Solution Definition Vetting Data for Checking Discounting Agreement Purchase Design (Optional) Feasibility and Order Creation (Optional) Closure Details

COPF Entry

COPF Vetting

Order Provisioning Billing Booking

Legend :
Feasibility and Access Team CNI Team Finance Team Service Delivery Team Service Delivery and Finance

Order Booking

Order Booking:

Order Booking: Selection of Project Manager and Program Manager.

Provisioning

Capture Prepare Solution Solution Capture Feasibility Pricing and Reach Capture Customer Lead / Creation Opportunity Site info. Solution Definition Vetting Data for Checking Discounting Agreement Purchase Design (Optional) Feasibility and Order Creation (Optional) Closure Details

COPF Entry

COPF Vetting

Order Provisioning Billing Booking

Legend :
Feasibility and Access Team CNI Team Finance Team Service Delivery Team Service Delivery and Finance

Order Management: For tracing Provisioning Tasks and their approvers.

Welcome Letter: View/Send

Service Handover Form

Commissioning Note Task:

ENTER BILL START DATE & COMMISSION DATE

Enter Bill generation Date:

Commissioning Note:

Billing

Capture Prepare Solution Solution Capture Feasibility Pricing and Reach Capture Customer Lead / Creation Opportunity Site info. Solution Definition Vetting Data for Checking Discounting Agreement Purchase Design (Optional) Feasibility and Order Creation (Optional) Closure Details

COPF Entry

COPF Vetting

Order Provisioning Billing Booking

Legend :
Feasibility and Access Team CNI Team Finance Team Service Delivery Team Service Delivery and Finance

Bill Generated:

Change Order Process

Change Order Process

Types of Change Orders:

1. Upgrade 2. Downgrade 3. Carrier Change 4. BSO Change 5. Shifting of Last Mile 6. Switching of ILL Services

Upgrade/ Downgrade:
When a customer requests for change of its existing bandwidth, it is termed as Upgrade/Downgrade of bandwidth request. Upgrade/Downgrade of bandwidth of a service is divided into Hot Upgrade/Downgrade and Parallel Upgrade/Downgrade. Upgrade/Downgrade can be done exclusively at component level.

BSO Change:
BSO Change is change in BSO provider for the existing Last Mile (LM). Customer approaches Account Manager to get the LM provider changed. For example customer has taken IPLC service with LM from MTNL and wants to change the LM provider from MTNL to Bharti. In this case new LM from Bharti will be provisioned and old LM from MTNL will be terminated.

Switching of ILL Services:

Switching of ILL Service is a change order scenario in which customer changes from existing ILL service, say from PILL to SILL. Switching of service is divided into Hot Upgrade, Parallel Upgrade, Hot Downgrade and Parallel Downgrade

Change of Price Plan:

Change of Tariff :
This change order can be as a result of negotiation with the customer. Sales team can negotiate a different price for the existing service. Finance will be intimated with this change in price for various components. The new price will be effective from the date of change.

Bearer Change (Route Change):

Bearer Change is a change in the Route Cable Info and it is applicable only for IPLC Service. For Example customer has taken a IPLC service from Mumbai to USA going via Atlantic route and now

Blocking of Service :
Blocking of service happens in two cases: - Requested by customer - Initiated by Account Manager in case of non payment intimated by finance Customer requests the Account Manager for blocking of service for a specific period. A request is forwarded by Account Manager to OFG for fulfilling the request. OFG gives a go ahead to implementation team to block the service.

Terminate Order Process

Termination of Service :
Termination of service takes place in 2 ways : - Termination requested by Customer - Sales decide to terminate the service based on non-payment of service by customer. The request is sent to OFG for terminating the service.

Thank You