Manzoor

Ahmed
What is 6σ?
Methodology Developed by Bill Smith,
Motorola, 1986
Eliminates Defects, Improves Processes
<3.4 Defects per million opportunities (DPMO)
Only 2 yrs after launching 6σ, motorola was
honored Malcolm Baldrige Quality Award
DEFINATION
A comprehensive & flexible system for
achieving, sustaining and maximizing
business success. SIX SIGMA is uniquely
driven by close understanding of customer
needs, disciplined use of facts, data and
statistical analysis, and diligent attention
to managing, improving and reinventing
business processes.
Benefits of SIX SIGMA
Generates sustained success.
Sets a performance goal for everyone.
Enhances value to customers.
Accelarate the rate of improvement.
Promotes learning and cross pollination.
Executes strategic change.
6 Themes of Six Sigma
Genuine focus on the customer.
Data and fact driven management.
Process focus, management and
improvement.
Proactive management.
Boundryless collaboration.
Drive for perfection, Tolerance for failure.
Implemented Cases
The Dabbawallahs
Case2: Wipro
 CFP
 DSSS+ (Developing Six Sigma Software) - Software
Development
 DSSP (Designing Six Sigma Process & Product) –Software
Development
 DCAM (Design for Customer Satisfaction and
Manufacturability)-Hardware design & Manufacture
 DMAIC (Define, Measure, Analyze, Improve, Control) -
Helpdesk, Infra support, Call centre
 TQSS (Transactional Quality Using Six sigma)- defect
reduction
 CFPM (Cross Functional Process Mapping) - Cross functional
streamlining of process
Terminology
Green Belts (GB)- trained in Six Sigma who
spend a portion of their time completing
projects, but maintain their regular work role
and responsibilities. Depending on their
workload, they can spend anywhere from 10%
to 50% of their time on their project(s).
 Black Belts (BB) -the experts in Six Sigma
methodologies and its usage. Black Belts are
the heart and soul of the Six Sigma quality
initiative. Their main purpose is to lead quality
projects and work full time until they are
complete. Black Belts can typically complete
four to six projects per year with savings of
approximately $230,000 per year.
Champions: Facilitate the leadership,
implementation and deployment of Six Sigma
Contd…
DMAIC
Define
Measure
Analyze
Improve
Control
Contd..
DMADV
Define
Measure
Analyze
Design
Verify
Case2: Wipro Evolution
 1stIndian company to adopt Six Sigma in 1999
 91% of the projects completed on schedule, much above the
industry average of 55%.
 Across verticals and impacts multiple areas such as project
management, market development and resource utilization.
 A measure of quality that strives for near perfection.
 An umbrella initiative covering all business units and
divisions so that it could
 transform itself in a world class organization.
 (i) Have products and services meet global benchmarks
 (ii) Ensure robust processes within the organization
 (iii) Consistently meet and exceed customer expectations
 (iv) Make Quality a culture within.
Difficulties Encountered
Build the Culture
Project selection
Training
Resources
Project Reviews
Benefits of implementing six sigma
Manufacturing sector
Financial sector
Research and development sector
Better SCM
 quantitative understanding, cost savings, and
performance
improvement towards product quality
Reduce the data transfer time Reduce the risk
Avoid interruption due to LAN/WAN downtime.
Parallel availability of the switch for the other
administrative tasks during the same period.
Limitations of six sigma
Time consuming
Resource constrain
Statistical knowledge
Suppresses creativity
Lack of Originality
Future?
Can be applied to every business process of
an organization.
Growing awareness in small and medium
enterprises
Need for systematic innovation
Bibliography
Six sigma – Mikel Harry and Richard Schroeder
Six sigma research paper – vasdev Malhotra,
Harpuneet Singh and Balraj Singh
Mr.Shreeshan, Head of Control & Quality, Wipro,
Bangalore
www.wikipedia.com
Pande,Neuman,Cavanagh (2000) “Tata McGraw-
Hill ”The SIX SIGMA WAY”.
Thank You