Intelligent

Service

(iService)
What is iService ?
iService is general service framework with high
intelligence which works in iSpace
 Applicable to any service model
 Adaptable for any customer and TPO
 Simple algorithm (consisted by only three phases Demand
Generation, Demand-Story Conversion and Story Execution)
 Demand Generation
 There are three ways to generate demands. non-trigger,

trigger active or trigger passive.)

 Demand-Story Conversion
 Convert service demand to precise story

 Story Execution
 Particular services constructing the story are executed

taking into account customer and TPO

General flow of iService

Demand Generation

Demand-Story Conversion

Story Execution
iService
Demand Generation
3Types of Service
Demand
Non- ex.Time-scheduled
Trigger service

Trigger Active
Most services (ex bring
coffee)

Passive
Emergency services
(ex fire or seizure case)
Demand Generation
3Types of Service
Demand
Non-Trigger

Trigger Active

Passive

Interface Example of
Generated
Non-Trigger Language which can represent Demand
Water flowers at
service demand as iSpace
perceptible format 10:00AM every
Ex. iSpace language etc. day
Trigger Active Language which can represent I want something
service demand as iSpace
perceptible format to drink
Ex.Body language, iSpace
language etc.
Trigger 4W1H (Since Person fell
Passive
down suddenly,)
Call 119
Demand-Story Conversion
Definition of
・ Story
Story consist of independent services connected
sequentially
(ex “bring” consists of “move” “grab” “release”
services)
・ There is no limitation in numbers of agent involved in
the service. It could be multi-agent service.
・ Do not deal case that several stories are ongoing at
same time and they are not independent
※Advanced Task ： If we think of case that several stories
are ongoing at same time and they are not
it could maybe describedService
independent,Service1 by interval
Story
description (proposed by Allen)
Agent System
Service2 Model

Service3
Demand-Story Conversion
Demand
Come here robot
Example
Case1 Case2
Room Room Room Room
A B A B
door door

Story of Story of
Case1
Move to human Case2
Move to door

Open and close the

door

Move to human
 Story Execution – execution of each
service
Service Model Switching Control
Switch service model considering “Who the Customer is” and
“TPO”

Individual Customer Adaptation

Adapt some user feedback to Service Model (parameter tuning
depending on Customer Satisfaction)
Service Model Data
ID of Base
customer Service model A
Previous Next
Service
Service Service
Service model B terminatio
n checker

situation Service model C

recognition
by iSpace
user
(TPO)
feedback
situation recognition
by user support
(TPO)