Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Seven Cs of Business Communication Clear Complete Concise Consistent Correct Courteous Candid
Clear Communicate so that you cannot be misunderstood. Be specific, not vague. Use familiar and accurate words with proper intonation, stresses and pauses. Simple words and short sentences is the key. Thoughts should be clear and well organized.
Eliminate unnecessary information. Use condensed, to-the-point wording. Avoid being repetitive Sometimes we believe that by repeating
whatever has been said, we add emphasis to our message.
Use the you-attitude. Use positive words and tactful language. Use easy-to-read formats. Our tone should reflect our respect for the
listener.
Barriers to Communication
1. 2. 3. 4. 5. 6. 7. 8.
The commonly experienced barriers are as follows:Noise Lack of planning Wrong assumptions Cultural barriers Emotions Poor retention Poor listening Time and distance
Process Barriers: involve all components of the perceptual model of communication Personal Barriers: involve components of an individuals communication competence and interpersonal dynamics between people communicating Physical Barriers: pertains to the physical distance between people communicating Semantic Barriers: relate to the different understanding and interpretations of the words we use to communicate
All communications are made under certain assumptions, which are never communicated. Assumptions include:Others see the situation as we do Think about the matter as we do Are already aware of the things we dont emphasize on.
1. 2. 3.
1. SEMANTICS
Definition Choice
of words
of words
Oral alone:
Simple reprimand (strong disapproval) Settle simple dispute
Written alone:
Dont need immediate feedback Need record
2. USE OF CHANNELS
Both channels:
Commendation Serious reprimand Important policy change
Nonverbal
Be aware of it.
7. PERCEPTIONS
Stereotypes Halo effects Selective perception
See and hear what we expect Ignore if conflicts with what we know.
Projection
8. FILTERING, SCREENING NEGATIVE INFORMTAION 9. EVALUATING THE SOURCE 10.ABSENCE OF FEEDBACK, POOR FEEDBACK
TO OVERCOME BARRIERS:
Learn
to use feedback well. Be sensitive to receivers point of view. Listen to UNDERSTAND! Use direct, simple language, or at least use language appropriate to the receiver. Use proper channel(s). Learn to use channels well. Learn to use supportive communication, not defensive communication.
Communication
Ability of the sender how much the sender understands of the message they are trying to send Content including technicalities and jargon Method of communication including style and body language where appropriate! Skills and attitude of the receiver Organisational factors complexity of the organisation, scope of the organisation Cultural attitudes Perceptions, prejudices and stereotypes Inappropriate target for the message Technical capabilities ICT!