ITIL Overview

Information Technology
Infrastructure Library
 Definition

“ITIL provides a comprehensive, consistent

and coherent set of best practices for IT
Service Management Processes, promoting a
quality approach to achieving business
effectiveness and efficiency in the use of
information systems.”
 Objectives
• Align IT services with current and future
needs of the business and its Customers.
• Improve the quality of the IT services
delivered.
• Reduce the long-term cost of service
provision.
• Comply with federal regulations
Background of ITIL
Continuous Improvement Model

P D nt
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A C I m
p rov
Plan
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ITI Check
Act
Benefits of Implementing ITIL
ITIL Processes
The 10 ITIL Processes
1. Incident Management
2. Problem Management
3. Change Management
4. Release Management
5. Configuration Management
6. Service Level Management
7. Financial Management for IT
Services
8. Capacity Management
9. IT Service Continuity Management
10. Availability Management
ITIL MyLearning Courses
ITIL MyLearning Courses
 Questions ?

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