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Chapter 1
Importance of human resource management in hospitality sector the (purpose, structure, function, activities, responsibilities) and diversity in
workplace and difference between HRM and personnel management
By NAIDAHAM
Definition of HR
The utilization of a organization human resources (individual) to achieve organizational objectives Such as : Staffing process Providing direction (planning, organizing, directing, controlling,
and so on)
Function of HRM
Employment job analysis, recruitment, selecting process HR Development training, performance appraisal, career
development
Payment/reward system pay, benefit, non financial rewards, Safety & health motivation, wellness program. Welfare industrial relation, unions, labor act HR research search solution for problems Industrial Relations grievance handling , collective bargaining,
strike
By NAIDAHAM
By NAIDAHAM
Better relation
Healthy HRM practice can help the organization to maintain
good relationship between worker and union.
By NAIDAHAM
By NAIDAHAM
By NAIDAHAM
INFLUENCE
INTERNAL Policies
Establishing protocol that may affect attitudes of staff towards organization
EXTERNAL
Demographic
Characteristic of local labor market, e.g income levels will affect salary of staff
Financial Strategies
Low or high budget will affect effectiveness of organization
Employee union
Level of concern about issues that sensitive to staff
Economic Changes
Decreased in economic profit will result in job losses.
Technology Changes
Intro of new technology will affect process of training or recruiting staff
Social Changes
Growing of number of single person will affect demand of flexible working hour
By NAIDAHAM
Workforce Diversity
Baby Boomers Generation X * 1946 1964 * 1965 - 1979 loyal staff to organization Loudness method Result oriented staff Like fixed working hours
By NAIDAHAM
By NAIDAHAM
By NAIDAHAM