Dr.K.

Baranidharan

Present by

T OTAL Q UALITY
TQM M ANAGEMENT

17 August 2013

LEADERSHIP
Presented by

Dr.K.Baranidharan

LEADERSHIP
Leadership is the process of influencing others towards the accomplishment of goals. Leadership is lifting of man\s visions to higher sights, the raising of man\s performance to a higher standard, the building of man\s personality beyond its normal limitations

Leadership Skills

"Leadership is a function of knowing yourself, having a vision that is well communicated, building trust among colleagues, and taking effective action to realize your own leadership potential."
Prof. Warren Bennis

Characteristics of Leaders
1. Give Priority to external and internal customers.

2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15.

They empower, rather than control, subordinates. They emphasize improvement rather than maintenance. If it is not perfect improve it. They emphasize prevention. An ounce of prevention is worth a pound of cure. They encourage collaboration rather than competition. They train and coach, rather than direct and supervise. They learn from problems. Problem treated as an opportunity rather than something to be minimized or covered up. They continually try to improve communications. They continually demonstrate their commitment to Quality. Actions speak louder than words. They choose suppliers on the basis of quality not price. They establish organizational systems to support quality effort. They encourage and recognize team effort. Improve communication Benchmark continuously(creat new learning and problem) Build supplier partnership (feedback, dicuss improvement, encourage

Leadership Style
Directing style of leadership (Autocratic):
Leader makes decisions without reference to anyone else High degree of dependency on the leader Can create de-motivation and alienation of staff May be valuable in some types of business where decisions need to be made quickly and decisively More knowledge of situation Use of directing style of leadership knowledge of situvation

Consulative style: Encourages participation Seeks advice, suggestions Final decision maker Seeking input from those working under him

Participative style: Assigns work to the employees Guidance during the work process Makes decision based on the conclusions of the employees working on the task

 Delegating style: Leader realise that different situations call for different leadership styles Leader checks to verify the successful completion of the assignment and participates only if necessary. Individual or team having been given both responsibility and the authority to get job done

Effective leadership
1) Vision: Vision is crucial for leaders during time change. Leaders recognise the radical organisation changes taking place today as opportunities to achieve total quality

 2)empowerment: Leader empowerment employees to assume ownership of problem or opportunities and to proactive in implementing improvement and making decisions in the best interest of the organisation.

 3) intuition : Leaders usually follow their intuition. They must be prepared to make difficult decision even in the face of uncertaninty and change and anticipate the future

 4) Self understanding : The ability to look at ones self and then identity relationships with employees and within the organisation. It requires an examination of ones weaknesses as well as strength.

 5) Value congruence: Leaders integrate the values into the companys system. Values are basic assumptions and beliefs about the nature of business, mission, people and relationships of an orgnisation. Values include trust and respect of individuals, openness, teamwork, integrity and commitment of quality.

Leadership Skills

Leadership Traits and Skills

Traits
Adaptable to situations Alert to social environment Ambitious and achievement orientated Assertive Cooperative Decisive Dependable Dominant (desire to influence others) Energetic (high activity level) Persistent Self-confident Tolerant of stress Willing to assume responsibility
Skills

Clever (intelligent) Conceptually skilled Creative Diplomatic and tactful Fluent in speaking Knowledgeable about group task Organised (administrative ability) Persuasive Socially skilled Stogdill, 1974

Leaders will also use: Integrity, Honesty, Compassion, Humility

Leadership Skills

Leadership Theory
Situational/contingency Leadership (Hersey-Blanchard, 1970/80)

Leadership style changes according to the 'situation and in response to the individuals being managed their competency and motivation
Competency Low competence Some competence Variable commitment/ Unable but willing or motivated COACHING (Selling) High competence High competence

Motivation

Low commitment/ Unable and unwilling or insecure DIRECTIVE (Telling)

Variable commitment/ Able but unwilling or insecure SUPPORTIVE (Participating)

High commitment/ Able and willing or motivated DELEGATORY (Observing)

Leadership style

Dr.K.Baranidharan
THANK YOU