The FIVE DYSFUNCTIONS of a TEAM

by PATRICK LENCIONI

Prashant Rajopadhye Zahid Maqsood Jean Pierre Clement Miguel Edwards

The FIVE DYSFUNCTIONS of a TEAM

by PATRICK LENCIONI

Absence of Trust

The FIVE DYSFUNCTIONS of a TEAM

by PATRICK LENCIONI

Members of teams with an absence of trust -Conceal their weakness and mistakes from one another
-Hesitate to ask for help or provide constructive feedback -Hesitate to offer help outside their own area of responsibility -Fail to recognize and tap into one anothers skills and experience -Hold grudges -Dread meetings and find reasons to avoid spending time together

The

FIVE DYSFUNCTIONS of a TEAM

by PATRICK LENCIONI

Overcoming absence of trust

Personal Histories Exercise

Team Effectiveness Exercise Personality and Behavioral Presence Profile 360- Degree Feedback Leader role

The

FIVE DYSFUNCTIONS of a TEAM

by PATRICK LENCIONI

Members of trusting teams.

-

Admit weaknesses and mistakes

-Ask for help -Take risk in offering feedback and assistance -Appreciate and tap into one anothers skills and experiences

-Focus time and energy on important issues, not politics

-Offer and accept apologies without hesitation -Look forward to meetings and other opportunities to work as a group

The FIVE DYSFUNCTIONS of a TEAM

by PATRICK LENCIONI

Fear of Conflict

Absence of Trust

The FIVE DYSFUNCTIONS of a TEAM

by PATRICK LENCIONI

Teams that fear conflict ...

Have boring meetings

Create environments where back-channel politics and personal attacks thrive Ignore controversial topics that are critical to team success

Fail to tap into all the opinions and perspective of team members
Waste time and energy with posturing and interpersonal risk management

The

FIVE DYSFUNCTIONS of a TEAM

by PATRICK LENCIONI

Teams that engage in conflict ...

Have lively, interesting meetings
Extract and exploit the ideas of all team members

Solve real problems quickly

Minimize politics Put critical topics on the table for discussion

The

FIVE DYSFUNCTIONS of a TEAM

by PATRICK LENCIONI

Overcoming Fear of Conflict

Acknowledge that conflict is productive, and that many teams

have a tendency to avoid it. Mining Team Members must occasionally assume the role of a miner of conflict -- someone who extracts buried disagreements within the team and sheds the light of day on them. Ream-Time Permission Team members need to coach one another not to retreat from healthy debate. Remind them what they are doing is necessary. Other Tools Thomas-Kilmann Conflict Mode Instrument (TKI)

The FIVE DYSFUNCTIONS of a TEAM

by PATRICK LENCIONI

Lack of Commitment

Fear of Conflict

Absence of Trust

The

FIVE DYSFUNCTIONS of a TEAM

by PATRICK LENCIONI

A Team that lacks commitment

Create ambiguity on direction and priorities

Misses opportunity by too much analysis and delay

Breeds lack of confidence and fear of failure

Discusses and reviews decision again and again Encourage second guessing among team members

The

FIVE DYSFUNCTIONS of a TEAM

by PATRICK LENCIONI

Teams that are committed

Have clear directions and priorities

Are aligned around objectives Develop an ability to learn from mistakes Seize opportunities before the competition Moves forward without hesitation Changes direction without hesitation or guilt

The

FIVE DYSFUNCTIONS of a TEAM

by PATRICK LENCIONI

Overcoming Lack of Commitment

Cascading messaging: reformulate action plan, communicate

quickly and comprehensively, and align the meetings with each other Set and honor deadlines, including interim milestones.

Contingency and worst case scenario analysis: remove the fear from mistakes
Low-risk exposure therapy: practice quick decision making with limited analysis

The FIVE DYSFUNCTIONS of a TEAM

by PATRICK LENCIONI

Avoidance of Accountability

Lack of Commitment

Fear of Conflict

Absence of Trust

The

FIVE DYSFUNCTIONS of a TEAM

by PATRICK LENCIONI

A Team that avoids accountability

Creates resentment and different performance standards Encourage mediocrity Misses deadlines and deliverables Push all the burden of discipline to the leader

The

FIVE DYSFUNCTIONS of a TEAM

by PATRICK LENCIONI

Teams that are committed

Ensure that poor performers feel pressure to improve

Identify quickly problem by questioning ones approach without hesitation Establish respect among the team who are held to the same standard Avoid excessive bureaucracy around performance management and corrective action

The

FIVE DYSFUNCTIONS of a TEAM

by PATRICK LENCIONI

Overcoming Avoidance of Accountability

Publication of goals and standards: no one can ignore them and

we know who is responsible for what Progress review simple and regular: team member should comment on their peer performance against objectives and standards Reward team instead of individuals Do not relegate accountability to consensus approach: shared team responsibility with individual responsibility

The FIVE DYSFUNCTIONS of a TEAM

by PATRICK LENCIONI

Inattention to Results

Avoidance of Accountability

Lack of Commitment

Fear of Conflict

Absence of Trust