TEAM MEMBERES

NAME:

ROLL #:

NAYYER MAHMOOD SHAH SHEHROZE ALI KASHIF YASIN REHANKHAN SIAF ULLAH SALEEM

CE09-10M49 CE09-10M13 CE09-10M01 CE09-10M23 PG09-10M01

Topic:
Quality of life at the Workplace

What is Quality?
The ongoing process of building and sustaining relationships by assessing, anticipating, and fulfilling stated and implied needs.

Lets Look at some other definitions

A product or process that is Reliable, and that performs its intended function is said to be a quality product.

Quality is a momentary perception that occurs when something in our environment interacts with us, in the preintellectual awareness that comes before rational thought takes over and begins establishing order. Judgment of the resulting order is then reported as good or bad quality value.
Quality is nothing more or less than the perception the customer has of you, your products, and your services.

Quality of Work Life (QWL) :

The favorable conditions and environments of a workplace that support and promote employee satisfaction by providing them with rewards, job security, and growth opportunities. Q.W.L can be said to be all the original inputs which aim at improving the employees satisfaction and enhancing organizational effectiveness. Q.W.L is a concern not only to improve life at work, but also life outside work. It is nothing but having a work environment where an employees activities become more important.

Quality of Work Life-Origin of the concept :

After Industrial Revolution, the importance of human factor reduced because of the vast mechanization. Various problems like job dissatisfaction, boredom, absenteeism, lack of commitment etc came up. Most management theories gave emphasis on production, manipulating the skills of the employees.

Countries Initially Practiced Quality of Work Life:

Sweden Denmark Holland Switzerland Australia USA

Industries Practicing QWL:

Engro Enterprises Fauji Fertilizers PARCO UNILEVER Dawood Hercules Schulmberger

Early Warning Signs:

Early Warning Signs are: Not wanting to go to work. Difficulty doing what I need to do. Inability to concentrate. Being late. Anxiety. Gets irritable quickly. Messy work space. Cry easily forgetting things. Losing things

Case Studies of QWL:

Cases of Workplace April 1999, Taber Alberta Fourteen year old boy shoots and kills one and wounds another at his high school. Boy was the victim of bullying. This happened right after the Columbine shootings. November 2005, Windsor A Doctor who was dating a nurse he worked with stabbed her to death in the recovery room several months after she broke up with him. He then injected himself with medication and killed himself. Both left children behind. Cases of Workplace Violence July 2008, Henderson Kentucky Harassed worker brings a gun to work and shoots five people to death them himself. Note said I never deserved this.

Quality Of life is needed to:

1) Quality of relationship between employees & total working environment. 2) It is a process by which an organization responds to employee needs. 3) To create a positive attitude. 4) To increase productivity. 5) To improve standard of living of the people.

Factors Influencing to QWL:

Attitude Stress Level Environment Career prospects Opportunities Challenge Nature of job Growth and Development People Risk Involved Reward

Regulations for QWL:

All of these Health and Safety regulations have been put in place by many acts and regulations, that manufacturers must follow: The Health and Safety at Work Act (1974) The Factories Act (1961) COSHH (Control of Substances Hazardous to Health) The Management of Health and Safety at Work Regulations (1992) These make sure manufacturers make products safely and the workers involved in these processes are also kept safe.

Role of unions in QWL:

The unions can play a constructive role in QWL effort by sustaining and even enhancing its relevancy as a legitimate institution which represent the rights and interests of the workers. This encourages unions to take collaborative course and minimize adversarial and competitive tactics which brings employee satisfaction and better QWL in the work place.

Unions must adopt more proactive and creative roles in the work place and discard their largely reactive strategy to employer initiatives.

Organizations role towards unions for QWL:

For this, organizations should start involvement of unions in participation process by establishing cohesive, supportive organized groups based on an educational strategy that analyses the work processes of the plant or office and comes up with a programme of reforms aimed at increasing individual autonomy, skills, social support, and empowerment.

Major Issues In QWL :

Pay and stability of employees : Employees will demand more in the form of social security and welfare benefits. Not given proper payments will affect the QWL. Job security: Should not have fear of losing their job. Systems with healthy working conditions & optimum financial security.

Occupational stress:

Due to working conditions, working schedule , hypertension, irritability etc.. Adversely effect employ productivity. Adequacy of resources:
Match between resource availability & company objectives Lead to employee dissatisfaction

Strategies For Improvement Of QWL :

1) Self managed work team: Autonomous work group or integrated work teams. Plan , co-ordinate & control activities with the help of team leader employee participation. 2) Participative management: Allowed to participate in management participative schemes quality circle. Develop a positive attitude.

3) Promotion:
Opportunity to move in to jobs with high job satisfaction and prestige Orderly, logical and prompt source of recruitment for the management to fill vacancies. 4) Recognition:

Human being rather than employee rewarding system, job enrichment, offering membership etc
5) Worker Supervisor Relation: Social association , belongingness, achieve of work results etc

6) Organizational health program : Educating employee about health problems Results in reduction of absenteeism, hospitalization etc..7. Alternative work schedule Work at home, flexible working hours, part time employment etc 7) Job Security.

High Quality Performance Needs and Connections:

CONTRIBUTOR S CONSEQUENCE S

HIGH QUALITY FEATURES OF CONTEXTS

ORGANIZTIONAL

Contributors: Everyday interaction Respectful engagement Task enabling Trusting

Features of the Context: Values (moral and Rewards and recognition Getting things done within proposed/expected time. Interpersonal helping. Leadership. Organizational: Enhanced cooperation. Enhanced coordination. Employee attachment. Organizational learning effectiveness. Consequences: Individual self esteem. Physical and psychological health. Task learning engagement.

Role Of Human Resource Department:

Role varies widely. In some organizations executives will be appointed & they will depend on HR department for getting help.

In others HR department itself is responsible.

RESEARCH METHODOLOGY:
Primary data: The QUESTIONNAIRE method was used to collect the information from the employees. Secondary data: Books, Past records from the same topic Internet

BENEFITS OF IMPROVING WORK LIFE BALANCE:

BENEFITS OF IMPROVING WORK LIFE BALANCE AREAS FOLLOWING: Aiding Employee Recruitment and Retention Reduce Absenteeism Improve Quality of Peoples Working Live Benefiting Families and Communities

FINDINGS:
1) From the total number of respondents, 12% are from human resource. 11% are from production, 9% are from finance, 6% are from commercial. And 62% are from other departments. 2) Workers are well satisfied with the working conditions and the facilities provided, this is where private or MNC companies are well ahead of Public Companies.

3) Extra facilities like food, medical/ Health, Insurance facilities are provided in the company.

4) Health and yoga camps are provided for meditation and relaxing after a hectic work. 5) Management flexibility with respect to the social responsibility to the workers is not up to the mark.

6) It is found that employees value emergency leaves, study leave, and career's leave a lot.
7) Employees feel that flexi time services is very essential for them.

Suggestions:
The companies are following the best practices for the welfare of the human resources because of the favorableness of job environment is very for all the employees. 1. upgrade the capacities of the machinery will help the operators in completing their task 2. organization health programs are to be conducted more frequently in the factory premises. 3. The company has a health unit to identify and prevent problems relating to employees health and to minimize their stress. 4. awarding and rewarding employees at the lower level more frequently develops a sense of recognition. 5. seniority is generally taken as the basis for promotion in case of operating employees but merit should also be considered suggestions.

CONCLUSION:
Quality work life basically is all about employee involvement, which consists of methods to motivate employees to participate in decision making. This help in building in good relationship to retain a good talent, organization should have low stress level and high quality of work life.