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THINGS THAT YOU DONT REALLY SAY; BUT THEY SAY A LOT ABOUT YOU
AGENDA
WHAT IS NON VERBAL COMMUNICATION? CHARACTERISTICS OF NON VERBAL COMMUNICATION TYPES OF NON VERBAL COMMUNICATION COLOUR AND CULTURAL INFLUENCES IMPROVING NON VERBAL COMMUNICATION
According to the social anthropologist, Edward T. Hall, in a normal conversation between two persons, less than 35% of the social meanings is actually transmitted by words. So, at least 65% of it is conveyed through the body (non-verbal channel).
Intentional or unintentional
Ambiguous Primary Continuous Multi-channeled
Kinesics
Eye Contact
Facial expressions
Gesture
Posture Touch
EYE CONTACT
Staring-
FACIAL EXPRSSION
Facial
GESTURES
GESTURES of a person include attitude or movements. For example, when a boy is sad he may droop his head and walk slowly. Or, if a girl is happy, she might run and jump or stand up straight and put her hands in the air.
POSTURE Reactions to an invasion of your space Getting defensive Becoming aggressive Retaliation
TOUCH
Touching
and being touched are essential to a healthy life Touch can communicate power, empathy, understanding
PARALANGUAGE
Pitch Volume Rate Quality Intonation
VOCAL INTERFERENCES
Filler
SPATIAL USAGE
Proxemics
Intimate distance Personal distance Social distance Public Distance
Territory
SELF-PRESENTATION CUES
Physical Appearance
Time (Chronemics) Olfactory Communication
work Your office Your desk A table in the cafeteria that you sit at regularly
CULTURAL INFLUENCES
Non verbal signals vary form culture to culture
In the United States it is a symbol for good job In Germany the number one In Japan the number five In Ghana an insult In Malaysia the thumb is used to point rather than a finger
When sending messages Be conscious of nonverbal behavior Be purposeful in use of non-verbals Make sure non-verbals are not distracting Match verbal and nonverbal communication Adapt to the situation
When receiving messages Dont automatically assume Consider gender, culture and individual differences Pay attention to all aspects of nonverbal communication Use perception checking
THANK YOU!