Optimal use of emerging technology :

Text Messaging, Video Conference Telephonic Communication

Presented By:Ashish Rastogi

What is Electronic Communication?

Communication by computer Electronic transmission of information that has been encoded digitally (as for storage and processing by computers) Electronic communications lets you combine numerous media - text, graphics sound, video, etc. - into a single message

Example :

Text Messaging, Video Conferencing Telephonic Communication

Text Messaging :Background

Approximately 80% of Indians own a mobile phone

Very little research has examined the effects on driving

performance of text messaging Credit for the invention of text messaging is given to a Finnish engineer named Matti Makkonen He created the Short Message Service (SMS) between mobile phones and wireless career networks. It was originally developed in the 1980s to automatically send customer-care alerts and service notifications directly to consumers mobile phones This would be big time saver because wireless carriers no longer have to call people individually

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Text messages: sometimes called SMS messages (short messages sent between mobile phones Limitations: These messages are usually limited to 160 characters Often include images, sounds and videos called as multimedia messaging Use of Text Messaging : Mass messaging, Mobile Blogging Text Messaging can be done through mobile devices, tablet and other electronic communication gadgets.

* Videoconferencing What Is It?

Video conferencing in its most basic form is the transmission of image (video) and speech (audio) back and forth between two or more physically separate locations.

Video Conferencing Cookbook.

Videoconferencing Components Cameras Video displays Microphones Speakers

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Learner Goals

Describe videoconferencing concepts, including

situations where videoconferencing may be used Identify the videoconferencing equipment Locate and utilize AGNR specific videoconferencing information on the web Describe who to contact for scheduling a videoconference Describe how to prepare for a videoconference

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Benefits of Videoconferencing
Distance learning Secondary educational institutions to higher education for video conference with students. This provides an opportunity for students, tuition fees without going into the classroom. Even if you live in another country, you can get online training, as long as you have the right and not pay for it

Continue. Videoconference Business Meetings The ability to communicate with people around the world for commercial purposes, not only voice but video communications puts people at the same place at once without having to be physically there. That is, it can be used for the collection of colleagues and superiors for meetings, which meets in different places, or used with customers in other countries.

Continue. Videoconference Personal Training

How distance learning, companies can use this technology to allow employees to different locations, the training they need, without at the point where the training is achieved. This makes companies more productive because employees do not have to be out of town for training. You can stand in place, receive training and go right to work is interrupted by a few minutes of work compared to day workflow.

Continue.Videoconference Teleconference A teleconference or teleseminar is the live exchange and mass articulation of information among several persons and machines remote from one another but linked by a telecommunications system. Audio conferencing, Telephone conferencing and Phone conferencing are also sometimes used to refer to teleconferencing.

Telephonic Communication
Aims

Project a positive Learning Services image Develop effective telephone skills Enhance customer service skills
Objectives Begin and end a call with greater confidence and efficiency. Take clear and concise messages Demonstrate techniques for positive listening & speaking

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A standard greeting

Ideally each call received within Learning Services should be answered with a standard greeting. For example: Good morning, Airtel Help Desk, John speaking This will ensure that the caller knows he is through to the correct department, and that he has the name of the person he is speaking to

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received

Answering calls effectively

Think about your words and how they might be

Hes not in yet - the caller thinks: whats wrong with this guy, cant he get to work on time? Hes in a meeting - Oh Yes... just giving me the run around

Shes still at lunch - must be nice to take such long lunches

I dont know when hell be back - nobody knows whats going on in that department!

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Use a pad

Taking better messages

Get complete information Record date and time Spell names accurately Dont be afraid to ask how names are spelt -

people will be flattered What does the caller want? a return call? The caller will call back? Avoid telephone tag. When is a good time to call?